Contacting the Student Services Centre

Find out the different ways to contact the Student Services Centre.

There are three ways you can contact the Student Services Centre (SSC):

You can check the SSC counter services opening hours and Live Chat availability on the SSC webpage. 

To contact the Disability and Wellbeing Service and the Counselling Service, please continue to email the teams directly.

If you are a current staff member, you can access staff contacts through the staff webpages

The SSC Counter and the SSC Live Chat service will be closed on Friday 2 December 2022.

The SSC counter will be closing at 11.30am on 7 December. The SSC Live Chat service will be available in the morning only (9am to 10am) on 7 December.

Live Chat

Our Student Services Centre team will be available to answer your questions. Please note that the service is not available during UK public holidays and school closures. Check the SSC page for advance notice of closures. 

Live Chat is complementary to the Student Services Centre counter and is currently running at the following times:

  • 9am to 10am
  • 4pm to 5pm

Who is this service for?

The SSC Live Chat is for enrolled students studying on taught degree programmes.  We regret that we are unable to assist with queries on the following areas via Live Chat:

  • Potential applicants to LSE - our Student Marketing and Recruitment team have their own Live Chat
  • Applicants and offer holders - the Student Services Center is not involved in the admissions process so will be unable to advise on the progress of your offer. You will need to contact the relevant admissions team.
  • Offer holders and students seeking specialist immigration advice - you should contact the Student Advice and Engagement Team through their dedicated channels.
  • Research degree students - you will need to speak to the PhD Academy
  • Fees, Income and Credit Control 
  • IT Technical Support
  • Alumni - please complete our external contact form

Who will I chat to?

The SSC Live Chat is run by staff from all of our teams.  You may not be chatting to a specialist in the area you are asking about, so they may refer you to our contact form so that you get a response from the correct team.

Live Chat is intended for quick queries and as a complementary service to the SSC counter and our enquiry form.  If your query is urgent and you are on campus, it would be better to come in person to the Student Services Centre.

If you have made a request via our enquiry form for verification letters or transcripts, please wait five working days before contacting us. These cases are dealt with by the respective teams and our live chat operators are unable to expedite cases beyond that timeframe.

How do I access it? 

You can chat to us by clicking on the chatbox.You will be asked to enter your name, surname, email, LSE ID number and subject. 

If you receive a message that no agents area available, it means that we are busy with chats.  You can still get in touch by coming to the Student Services Centre or completing an enquiry form.

Submit an Enquiry Form

Before submitting an enquiry, you may like to do a general Google search for what you are looking for. Most of the information and processes are outlined on our webpages. You can also browse the frequently asked questions and how to guides. 

If you are unable to find the answer to your question, you can fill out an enquiry form in three simple steps:

1. Click on the link to the enquiry form

You can access the enquiry form from the SSC webpages. You will be asked to enter your student ID and password.

2. Select the relevant team

If you are not sure which team is responsible, you can select the 'I don't know' option.

3. Write your question

Please provide a short description of your enquiry, attach any supporting documents and submit your enquiry.

Please allow 3-5 working days for the relevant team to respond. You will not be able to track your enquiry but a member of the team will respond in due course. 

Any enquiry you submit (and any subsequent reply) will be associated with your student record and therefore will improve our service to you if you need to contact our teams again.

If you wish to contact the SSC and you do not have a student or applicant ID

If you are new to LSE or do not have a student or applicant record you will still be able to submit an enquiry to the Student Services Centre through our external form.

 

 

 


 

Student Services Centre

Student Services Centre

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