The majority of counselling session are online, offering the greatest flexibility and giving you more options for appointment times. We are also offering a limited number of face to face appointments on campus on Tuesdays, Wednesdays and Thursdays.
In addition to counselling support, there is also help available through the LSE Peer Supporters as well as DWS Mental Health Advisers. You can also find details of other support services.
If you do not have access to a private room for an online counselling session, let us know, and we may be able to arrange for you to have access to a room on campus.
To organise an appointment, please complete the Access to Service form below:
Prepare for your online appointment by:
- Arranging to be in a quiet and private location.
- Limiting distractions. This includes digital disturbances, and other people in your location interrupting your sessions.
- Using a desktop or laptop/tablet with strong Wi-Fi connection, properly charged to have power for the duration of the session.
- Remembering that if the internet connection is problematic, or becomes problematic, it may be necessary to terminate the session and re-schedule.
If you are experiencing any coronavirus symptoms you should NOT come to a face-to-face appointment. Please follow the School’s COVID-19 guidance.
- There will be no waiting area so please arrive for your appointment on time and knock the door to signal your arrival.
- You and your counsellor should both sanitise your hands before entering the room.
- The window should remain open to provide necessary ventilation.
- The chairs must not be moved closer together and should remain 2m apart.
- A face covering must be worn at all times.
- If you need water, you’ll need to obtain it from the water cooler yourself. Please consider bringing a drink with you.
Note for students living outside the UK
Any counselling work is dependent on and done in accordance with the laws of the practitioner's own country. We are currently seeing students for online counselling whilst they are based in many different countries across the world.
The exception is for students who are currently living in the US (including US territories) and Canada, where it is not permitted for counsellors based in other countries to deliver them counselling sessions. We will instead offer shorter wellbeing checks to students if they are located in the US or Canada, and may suggest they seek counselling from a locally registered practitioner. Please note that if students from the US or Canada are in the UK or another country, they will be seen as normal.
How long will I have to wait?
We aim to respond to counselling appointment requests within 2 working days, and can usually offer an appointment within 2 weeks although during busy periods you may have to wait a little longer. All appointment requests are handled in the order they are received, whether online or in person. Wherever possible, we will prioritise urgent cases to minimise the wait. Please note that we are unable to offer same-day drop-ins this term.
Here are some further resources you may find useful in the meantime:
How do I reschedule or cancel my appointment?
We are a busy service so please let us know if you can’t attend your session as soon as you know you can’t make it. This means we can offer the space to another student. To cancel or reschedule a session, please email email@example.com.