If you have setup at least two forms of authentication in the Security Info page you are now able to reset a forgotten password yourself without needing to contact LSE Tech Support. This service is available for use 24 hours a day and every day of the year.
N.B. If you already know your password and simply want to change it, please visit this page:
https://info.lse.ac.uk/staff/divisions/dts/password/internal/Change-your-LSE-password
SSPR Setup
Most users should find they already have two set up so they can use this service, however you may still need to add another. To check whether you have two methods already set up, or to add more please visit:
https://link.lse.ac.uk/mfasetup
How to use SSPR
1). Make sure you have prepared a new password and understand LSE’s password policy. Click here for advice on creating a strong password.
2). Either:
- Visit the SSPR Page, and confirm your LSE Email address: https://passwordreset.microsoftonline.com/
- Click "Cant' access your account?" at any Microsoft login prompt, or
- Click "Change password" in the Microsoft Authenticator App
Using the SSPR page
1). Choose your verification method
2). Enter the verification code or approve the notification on your Authenticator Application
3). Reset your password, in accordance with LSE’s Password Policy
4). Please allow up to 30 minutes for your new password to be synchronised across all our services, databases and servers.
If you need any more information or help with this process, please contact LSE Tech Support