Email addresses are assigned based on your personal details in:
- SITS, the student record system - for students
- the Human Resources database - for staff
In order to generate a unique and convenient mail address, we use your first two initials. If this is not unique, we use one, two or three initials. If necessary, we repeat this process adding numbers after your last name.
If you believe that your email address is incorrect:
- Contact the Student Service Centre (students) or Human Resources (staff) and check that your personal details are correct. Email addresses cannot be changed until your record has been updated.
- When the SSC or HR confirm that your details have been changed, notify the IT Service Desk (staff and postgraduate research students) or the IT Help Desk (taught students) of this and request that your email address be corrected. Please note: you cannot request a particular email address, only that errors in the address be corrected.
See 4. My LSE email address is being changed. What happens now? of the Email FAQ page for details of the steps you should take to ensure a smooth transition to your new email address.
In the meantime, you can use your username as a valid email address. For example, if your username is bloggsj, you can use email@example.com. Note that this address may not be supported for use with online subscriptions.
After a change has been made, mail sent to the incorrect address will be directed to your revised address for 2 months.