Introducing Future Ways of Working

"It’s very exciting to think that the work we do with this programme of activity will change the way we think about our working lives"

Andrew Young, Chief Operating Officer

Future Ways of Working brings together people, technology and space to help Professional Services Staff (PSS) at LSE thrive within their roles - whether they're working on campus or remotely to deliver the best experience possible for students and fellow staff.

Find out more about the project using the links below:

How will the project impact our community?
What are the benefits of Future Ways of Working?
How and why did Future Ways of Working project start?
How is the project being piloted in Clement House?
What does the project involve?


How will the project impact our community?

Future Ways of Working will impact Professional Services Staff in different ways, depending on your job at LSE. The project’s focus is on PSS in divisions, who will see changes in working environments as we move out of leased buildings and start to work in more blended ways that involves a mix of on-campus and remote working, depending on your role.

However, we can also see that all PSS - whether working in an academic department, research centre, in a division, at a desk, or not - can benefit from the principles of Future Ways of Working.

What are the benefits of Future Ways of Working?

We all recognise the impact the pandemic has had on our personal and professional lives, but despite many challenges the crisis has also created opportunities.

Through the Future Ways of Working project, LSE wants to continue what has worked well in the past year and develop this further, introducing new approaches to where, when and how PSS can work to support individuals, teams and our School, now and in the future.

The benefits of the project are:

  • Enabling a more inclusive working environment through our Blended Working framework
  • Ensuring employee work/life balance and staff satisfaction levels from staff surveys is maintained and improved​
  • Increasing our ability to collaborate through new ways of working, enabling office design and technology​
  • Enhancing our ability to recruit talent and improve staff retention
  • Saving 154 tonnes of carbon emissions per year, via our Digital Smart LSE plan
  • Making significant savings in lease each year to reinvest in our community

How and why did Future Ways of Working project start?

As a community, we've been looking at how we might formalise new ways of working for some time. Now - using feedback from the 2020 Pulse Survey, discussions with our unions and networks, and Town Hall events - we have a real mandate from our Professional Services Staff (PSS) to develop a set of policies which redesign our workplace and our working lives.

In May 2021, our School Management Committee approved the Future Ways of Working programme report which set out the business case for the programme. Over the summer a large amount of work has been undertaken across Estates, Data and Technology Services, Human Resources and Communications team alongside the School's preparations for the start of term and return to campus.

How is the project being piloted in Clement House?

Estates, Philanthropy and Global Engagement, Extended Education, Residential and Catering Services divisions will be the first to trial Future Ways of Working at LSE.

Once these divisions have moved into Clement House, they will be set up with a desk booking system, new furniture, and flexible workspaces. Through ongoing consultation, their feedback will be key to shaping how Future Ways of Working will be implemented for other areas at LSE.

What does the project involve?

The Future Ways of Working project brings together plans to improve and enhance our technology, wellbeing, blended working, and sustainability as a community.

a table of the four FWOW concepts

Blended workspace

As we return to campus and get into blended working, we're consulting with our community on how we can all use our space on campus more efficiently and collaboratively

Inclusive technology

Giving our community the tools to organise hybrid events, work in accessible ways, and ensure that everyone has the digital tools to thrive  in their roles

Digital smart LSE

Sharing work documents online, reducing our printing, and travelling less are all contributing to our carbon neutral status and sustainability goals

Wellbeing and work/life balance

Empowering you to look after yourself and others, and providing you with the resources to balance your personal and professional life

Take a look at the PeopleTechnology, and Space pages below to understand more about the activity happening under each strand.