Extended FICC support (COVID-19)

Information for students about available services and support measures

A message from FICC to our students

Following recent developments relating to COVID-19, the School is working hard to support our students and wishes to extend this support regarding the payment of tuition and accommodations fees, the following information will help you keep your fees on track and avoid causing difficulties in the future regarding fee payment.

We remain available to answer your questions and will endeavour to assist with your enquiries. 

Financial records 24/7 via the Finance Hub

Please be aware that you can access and review your financial records online at any time, you can also review your invoice and payment plan due dates, confirm receipt of payments made and download financial documents via the Finance Hub

Callback and Online Video drop in 

The Student Services counter has been closed until further notice, all Fees, Income and Credit Control services are therefore now online.

Our in person drop session has been replaced with call back option, if you would like a call back please email fees@lse.ac.uk 

Alternatively if you have access to MS teams we can offer a virtual face to face meeting - please email fees@lse.ac.uk 

Whichever method you prefer, we will require the following information:

  • Student ID number
  • Name (First name and Surname)
  • Telephone number (including area code)
  • Preferred callback time [ Due to volume we are offering max 15 min call] Note we can only offer a callback during standard operating hours: 09:30 - 16:30 Monday- Friday inclusive.

Alternatively if you have access to MS teams we can offer a virtual face to face meeting - please email fees@lse.ac.uk 

 

Enhanced Service Level response times

We appreciate that students are anxious and require responses to their questions as quickly as possible, therefore we are amending our current response times from 3-5 working days to 2-3 working days. 

There may be some enquiries where we are unable to respond within this enhanced time-frame, our team will endeavour to advise you if this is the case.

Difficulty making payment ?

If you are experiencing any difficulties that are preventing you from making payment please let us know as soon as possible by emailing fees@lse.ac.uk

You can access the Student Payment Portal here 

Paper form filling

We are currently unable to complete paper forms, we will however provide a standard letter, which will confirm your LSE student fees financial history. Please email fees@lse.ac.uk if you have any questions.

Cheque/Draft payments

We are currently unable to accept cheque or bankers drafts, students wishing to pay fees can pay by card/wire via the student payment portal. See Make a payment

Resources

Funding Update: U.S. Federal Loans

Update 29th March 2020

Under previous legislation, international schools such as LSE were prohibited from disbursing loans to students that are undertaking study through distance education. However, the U.S. Senate has recently announced new legislation which is designed to support those impacted by the economic disruptions related to coronavirus. This includes waivers for students studying at international schools and universities outside of the U.S. 

This waiver will be applied retroactively from 1 March 2020, and will remain in place through the end of the COVID-19 emergency (as declared in the United States) and for the following payment period. In short, this means that LSE is able to disburse your loan for Summer Term 2020.

We anticipate that Summer Term loans will be disbursed on time.

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Update 20th March 2020

Currently, U.S. law prohibits foreign schools from disbursing loans to students that are undertaking study through distance education.

The LSE along with several foreign Schools have been working with an advocacy group IEC (International Education Council) to highlight this issue and we are pleased to announce progress has been made.

Bills have been introduced in both the House and Senate, that would grant a waiver from the law that prohibits any part of a program of study for students receiving U.S. loans from being taught via distance education.  The House bill at the request of IEC request was made retroactive to 1 March.  This bill and a companion bill introduced will include many steps meant to help students and institutions cope with the crisis. 

We do not know the timing of when the foreign school-related legislation will pass, but we are hopeful for next week.

Updated: 20th March 2020

Funding updates GI Bill 

U.S. Department of Veteran Affairs: Update 25th March 2020

Based on recently passed legislation (Senate Bill 3503, signed into law March 21, 2020), an Institution which converts an approved residence training modality course to an online training modality for that course (distance learning), should not submit changes when the conversion is the only factor. The law only authorizes this special authority from March 1, 2020, to December 21, 2020.

Tuiiton and Fee payments will continue as normal during this period.

The VA is asking for all schools to temporarily refrain from generating any new enrollments for future terms. The VA will provide further guidance for future terms at a later date

U.S. Department of Veteran Affairs: Update 19th March 2020

Over the past two weeks, VA has worked with Congress to preserve GI Bill benefits for impacted students during this difficult time.  The Senate and House passed S.3503 and the bill will be headed to POTUS to sign, which will give the Department of Veterans Affairs (VA) the authority to continue GI Bill payments uninterrupted in the event of national emergencies.

The new law allows for VA to continue to pay benefits regardless of the fact that the program has changed from resident training to online training. Also, students will continue to receive the same monthly housing allowance payments that they received for resident training until January 1, 2021, or until the school resumes normal operations of resident training. VA is working to immediately implement the new changes to address current and future school terms to ensure students continue to receive their education benefits

There are no required actions for GI Bill students 

U.S. Department of Veteran Affairs: Update 13 March 2020:

What is the impact, if any, to GI Bill recipients when their schools are either closed or has directed their students to take classes online as a result of precautions taken due to COVID-19?

•  If a school temporarily closes due to an established policy based on an Executive order of the President or due to an emergency situation, VA may continue benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill) for up to 4 weeks during a 12-month period.  This authority, and limitation, are codified in statute (38 U.S.C. § 3680(a)(2)(A).

•  If the school remains open (virtually, rather than physically), and students are transitioned to pursuit solely through online classes, then benefit payments will be impacted as follows:

o If the switch from training in-residence to online classes occurs during the term, and the program has been approved by the State Approving Agency for delivery through an online modality, then benefit payments (including the Monthly Housing Allowance under the Post-9/11 GI Bill) will remain unchanged for the remainder of that term.

o However, for any subsequent terms pursued solely online, the Monthly Housing Allowance (MHA) under the Post-9/11 GI Bill will be reduced to one-half of the national average of DoD’s Basic Allowance for Housing rates for an E-5 with dependents.  The limitations on MHA rates are codified in statute (38 U.S.C. § 3313(c)(1)(B)(iii).

o Lastly, if the program has not been approved by the State Approving Agency for delivery through an online modality, benefit payments will completely stop (including the Monthly Housing Allowance under the Post-9/11 GI Bill) when students begin training online.

 

Student Loans Company: Loans and Maintenance grants 

The Student Loans Company (SLC) is planning to make term 3 tuition fee payments as scheduled, we have been advised that students will also continue to receive maintenance payments on scheduled dates.