Policies and procedures

Behaviour modification policy

We aim to present all children with a code of behaviour. We promote the development of a sense of right and wrong behaviour by teaching your child the appropriate way to act and discouraging unacceptable behaviour.

Sometimes it is necessary to help children understand their own boundaries in certain situations, explaining why we do not accept certain behaviour and to exercise firm and consistent restraint.

At no time during disciplining your child would staff use physical punishment, e.g. smacking, shaking or slapping and it is our belief that using negative words like “no” and “naughty” are unhelpful and leave no room for movement.

If a child presents at any time with unacceptable behaviour, staff will approach the situation in the following way:

  • Intervene at the time of conflict in order to establish the cause of upset

  • Talk to the children involved to gauge their feelings and reactions to the situation

  • Ask each child how they/the other must be feeling so that both may realise that it is not just one person involved

  • In younger children who are not yet able to reason diversionary tactics, distraction would be used at this time

  • Where possible staff will anticipate and defuse difficult situations before disagreements arise that children might find hard to handle

  • Time out/Quiet Time can also be helpful method that can be used to modify behaviour for more serious or challenging behaviours within setting. It involves removing the children from whatever they are doing and insisting he/she sits close to a member of staff in the childs room.  

Biting policy

Biting is fairly common amongst young children and it is one of the things that concerns adults the most. Biting is often very painful and frightening for the child who is bitten. It can also be frightening for the child who bites, because it upsets the child and makes adults very angry. Biting can make the child who bites feel very powerful because of the strong reaction that it brings. This power can be frightening for the children because they need to feel secure that their feelings can be controlled. It happens for different reasons with different children and under different circumstances. The first step in learning to control it is to look at why it may be happening.

Parents of the child that is biting would be informed and the keyperson will have an initial discussion with the parent.

Using the who, what, when and where method to pinpoint the problem:
Who was involved? What happened before or after? How was the situation handled? When did the biting occur? Where did it happen?

If all the above measures have been put in place and the child continues, the parents will be invited to a meeting with the management team where further discussions regarding what the parents are doing to help stop the child biting.

In the rare case that the child continues biting the child may be removed from the Nursery for a short period of time for the safety of the other children.

Our policy is not to disclose the name child does the biting.

In the case of the older children the following would apply:

  • The child will be removed from the situation in the company of an adult

  • Child and adult will spend time talking about the conflict

  • Whilst reassuring the child that it is the behaviour which is unacceptable and not the child, firm guidance will be given should the unacceptable behaviours arise again;

  • The child will be removed, reassured and guidelines reaffirmed consistently by all staff as the need arises. At all times praise is freely given to the child at the slightest sign of positive change in behaviour

  • During this period the Manager will talk with the parent/carer in order to inform them of the situation and to ask if they are experiencing similar difficulties

  • Advice will be given if it is needed regarding help from outside agencies e.g. Inclusion Officer Health Visitor, GP

Child protection policy

Confidentiality policy

Our work will bring us into contact with confidential information.

To ensure that all those using and working in the nursery can do so with confidence, we will respect confidentiality in the following ways:

  • Parents/carers will have ready access to files and records of their own children - but not any other child

  • Staff will not discuss individual children with people other than the parents/carers of that child

  • Information given by parents/carers to nursery staff will not be passed on to third parties

  • Personnel issues will remain confidential to the people involved

  • Any anxieties/evidence relating to a child's personal safety will be kept in a confidential file and will not be shared within the nursery except for the child's key worker and Manager.

  • The nursery will comply with all requirements of the Data Protection Act.

Equal opportunities policy

LSE Nursery is committed to the principle of equal opportunity in the nursery and employment of it's staff in general.

Accordingly, our employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin, disability, trade union membership or non-membership, sex or marital status. The objective of this policy is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.

At the nursery we value and respect all racial origins, religions, cultures and languages. Each child is valued as an individual, without racial or gender stereotyping. We endeavour to provide access and facilities for children with special educational needs. All play equipment is selected to show positive images of all races, cultures and disabilities and to avoid racial or sexist stereotyping.

Every child should be encouraged to develop and learn without prejudice.

Equal Opportunities should be fully integrated into the Nursery by activities and displays positively reflecting the History and Culture of living in a multicultural society.

All play activities must reflect non sexist and non racist attitudes. Role playing situations, books, posters, story telling, food & cooking activities, dressing up, jigsaws, music etc. should all be used to emphasise our non racist and non sexist attitudes.

LSE Nursery has declared itself an "Equal Opportunities Employer" and all staff must make every effort to make this declaration a reality.Our good practice enables children to develop positive attitudes to differences in race, culture, language and gender.

Management has the primary responsibility for the successful implementation of the policy by:

  • Not discriminating in the course of employment against fellow employees or job applicant

  • Not inducing or attempting to induce others to practise unlawful discrimination

  • Bringing to the attention of employees that they will be subject to disciplinary action for failure to adhere to the policy

  • Reporting any discriminatory action to the HR Departure

Health and safety policy

It is the policy of the School to comply fully with the requirements of European Community Law, the Health & Safety at Work Act 1974, and all other relevant statutory provisions.

See safety policy [PDF]

The School has a responsibility to provide a safe environment for your child and the Manager is responsible for health and safety matters concerning the nursery premises. All staff are aware of potential hazards within the nursery and the surrounding environment and actively protect children from hazards. We aim to provide all staff with first aid training. All accidents and any incidents are recorded in the Accident Report Book. All accidents are accurately notified to the parent/carer as soon as possible. Hygiene rules relating to bodily fluids are followed with particular care and all staff are aware of how infections can be transmitted.

In the nursery we aim to:

  • Involve and motivate nursery staff in all matters concerning Health & Safety

  • Prevent accidents, injuries and ill-health and to identify and eliminate hazardous situations

  • Achieve a high standard of occupational health, safety, welfare and hygiene.

  • Control situations likely to be hazardous to health and safety in the nursery or cause damage to persons or equipment

  • Provide a safe and healthy environment

Outing policy

The Nursery is committed to ensuring all children are taken out daily for at least 40 minutes each day. Subject to staff ratio and inclimate weather conditions, additional sessions  would be added in the week.  
Staff should ensure that the children have outdoor experience every day, this should be shown in the weekly planner.
It is expected that children will arrive at the nursery dressed appropriately for the weather.

The nursery does not take responsibility in providing outdoor wear for the children ,e.g raincoat, rain hats, rain boots or umbrellas. We do provide spare clothes but those are just for indoor wear. Staff should ensure that children have enough spare clothes, by liaising with the parents. 

We aim to organise more formal outings at least once a term. Charges for these outings, if applicable, will be notified to parents/carers in advance of the outing.   It is hoped that these outings will enhance and reinforce in a practical way what the child is learning in the nursery. First aid equipment will be taken. We will ask parents/carers to sign a consent form in advance of such outings. Staff would make sure these are collected before the date of the outing.

Types of outings 

Different types of outings take place and each will require slightly different preparations and staffing levels.

These include:

  • Trips on foot, e.g. visits to the park, the library, local markets and places of interest.

  • Trips on public transport to places like museums, farms, etc.

  • First aid equipment and any child’s personal long term medication will be taken on the outings.

  • It is expected that children will arrive at the nursery dressed appropriately for the weather.

  • The nursery does not take responsibility for providing outdoor wear for the children e.g raincoats, rain hats, rain boots or umbrellas. We do provide spare clothes but those are just for indoor wear.

Procedures where a child is lost on an outing

If the Early Years Centre policies and procedures are being observed the likelihood of a child being lost is small. Very occasionally a child may become separated from the group on an outing or become lost.

  • With careful planning and co-operative working amongst staff, children should not be out of sight of an adult during an outing.

  • If it is realised that a child is no longer with the group, staff should look carefully all around with out leaving the group.

  • That Educator's key children should be re-allocated to other members of staff.

  • The Early Years Centre Manager will contact the parents immediately.

  • The police will be informed and all the children will be returned to the Nursery.

  • At the end of the day the Senior Educator will complete an incident report.

Parental involvement in outings

We welcome parents’ suggestions, ideas and comments in all areas of the nursery. One of the guidelines from OFSTED, and a sign of a good nursery is the extent to which it involves parents with activities including outings. This is nice both for the children and is an opportunity for parents to have an insight on their child’s day.

Photograph policy

Every child in our care deserves to be protected from the misuse of photographic and video images of themselves, taken whilst they attend the Nursery.


It is our policy to use photographs taken in the nursery to support the children's learning and also to record children's individual progress. Photographs recorded in nursery as part of a normal day are taken using a digital camera and are only taken by members of the staff team.

Additional photographs or images may be taken of children as part of the work of the Nursery and may be taken by an outside photographer or other parents (during the Christmas production or any other events the nursery may have) In the case of outside agencies taking photographs for marketing purposes, the nursery will seek written, parental permission from families that they agree for their child to be included. Should a parent prefer their child not to take part then any images taken will be deleted. Individual children will not be included if written permission is not given by the child's family.


Photographs/videos are taken to:

  • Support the learning of each child's individual record

  • illustrate work on display around the nursery building

Photographs may also be taken in the following ways:

  • Whenever possible, photos taken by outside agencies will be taken so that individual children are difficult to identify. The photo will be taken from a distance or from behind.

  • At times, photos of children in nursery will be taken by the LSE's photographer to promote a particular event/activity.

Parent's use of cameras/videos in nursery

Parents/carers will be invited to record their child's inclusion in group events at Christmas and other celebrations through the use of photographs or video on the understanding that they will not publish any material on the internet as the Nursery has no control over these images once they are in the public domain.

We will ensure that the children of parents/carers who do not wish their child to be photographed or videoed are provided with other activities. At no time are staff permitted to bring in a camera from home, nor use  their mobile phones in the Nursery rooms.

Placement policy

If requests for admission exceed the number of places available you will be placed on a waiting list if a suitable place is not immediately available. During your time on the waiting list you will be contacted from time to time to determine whether you are still interested in a place and also to give you some indication of when a place is likely to become available. However, you are also encouraged to contact the Nursery Management Email nursery@lse.ac.uk, Tel  020-7107-5966 to ascertain the latest position regarding occupancy. It is essential to the efficient running of the nursery and to other prospective parents/carers that you notify the nursery immediately should you make alternative childcare arrangements and no longer require a place.

Once the nursery is aware that a place is going to become available, the parents/carers at the top of the list with a child of the correct age for the vacancy ( either 3 months - 2 years or 2 years - 5 years ) will be offered that place. Usually this will be some weeks or months in advance of the place becoming available. On most occasions the place is accepted, but in instances where the place is not taken up, it is offered to the next parent/carer on the list with a child of the appropriate age for the vacancy.

Places are offered on the following basis:

  1. Priority is given to those intending to use the nursery on a full-time basis

  2. Priority is given to parents/carers who already have one child registered at the nursery

  3. Two part-time places will be available solely to staff or students whose LSE status is part-time

  4. Full-time places may be offered temporarily on a part-time basis to new part-time applicants should there be no suitable parent/carer on the waiting list to take the place on a full-time basis

  5. Similarly, part-time places may be offered temporarily to new parents/carers wishing full-time care should there be no parents/carers on the waiting list for a part-time place

In cases ( 4 ) and ( 5v ), such offers are dependent on no parents/carers applying to the nursery who are more suitable for that place. Should this happen, then the parents/carers of the child occupying a full-time place on a part-time basis will be given the option of taking the place on a full-time basis or, should they not wish to do so, will be given a minimum of four weeks notice. The parents/carers of a child occupying a part-time place on a full-time basis will be given a minimum of four weeks notice.

Should the parent/carer of a child occupying a full-time place wish to move to part-time, this will only be permitted should the parent be changing to a part-time School status and on condition that a part-time place is available.

Parents/carers who take up part-time places are required to provide precise information of the days when they wish to bring their child to the nursery.

Once a child has been allocated a place on an agreed basis, it is expected that parents/carers will adhere to these arrangements. Failure to do so may result in termination of the contract. The allocation of a place must continue normally through the vacation on the same basis as during term time.

Nursery places will not normally be held open for sabbatical, research or any other leave of absence.

Anyone wishing to book out (not register) for the summer session July - September will be required to pay a non-refundable retainer of four weeks fees, if they wish to keep their place for the next session beginning the following October.

Termination of Registration

This may occur when:

  • The child has reached the age limit

  • Failure to register for 5 days without contact or prior notification

  • If, despite best efforts, a child fails to settle, the contract may be terminated with immediate effect at the sole discretion of the Nursery Manager

  • Parents/carers wishing to terminate their registration must give four weeks notice in writing to the Nursery Manager

Smoking, drugs and drinking policy

The School has a policy that smoking be prohibited in all areas of the School unless otherwise designated. The nursery is a no smoking area.
The nursery staff support this policy and will ensure that it is observed at all times. This will apply to all staff, parents/carers, visitors and contractors entering the nursery building.
The nursery reserves the right under our child protection policy to refuse access to any parent or carer who maybe under the influence of alcohol or drugs. The nursery would not permit a child to be left in the care of that person and we also have the duty to report this to the Westminster child protection team .

Special educational needs policy

A child is considered to have special educational needs ( SEN ) if they have significant learning difficulties in comparison to their peers. This means they need extra special attention, or if a child has a disability that hinders or prevents the child from using educational facilities generally provided for the same age range.

The School's policy in relation to children who experience difficulties in learning or in adapting to the physical, social or behavioural demands of the nursery environment is described below.

LSE nursery recognises the right of each individual child, including those with special needs, to an appropriate quality under 5's experience, which combines care and learning through play and education.

The nursery is sensitive to the needs and feelings of children with SEN and their families and will ensure individual needs are recognised and addressed. Parents/carers will be involved at every stage and in any plans that are made to meet a child's individual special needs.

Equality of opportunity for all children is essential and it is important that children with special needs have the opportunity of learning alongside their peers. For this reason, the special educational needs of children will normally be met in the mainstream setting.

If your child has special needs of any kind, we will discuss:

  • How the child and parent can be helped

  • How nursery staff can be helped

  • What advice and practical help we can get from outside agencies

  • What adaptations need to be made

  • How we can support and help the parent

  • What behavioural or educational plan needs to be devised, with outside agency help, tailored to each individual child

The nursery has an Early Years Special Needs Advisor who is available for consultation and advice. Please contact the Nursery Manager directly for further details. 

Complaints procedure

How to make a complaint:

  • If you have any reasons for concern or are unhappy about any aspect of our service, you should in the first instance raise the matter with the senior officer in charge of the room. We urge you to do this as soon as you have a concern as often a misunderstanding can be sorted out quite quickly. (We refer to complaints made to senior person in charge as 'stage one complaints'.)

  • If you are not satisfied with the way your concerns have been addressed, you should refer the matter to the Deputy Manager/Manager, who will log all the complaints they receive to use for monitoring purposes.The Deputy/Manager will respond to your complaints within 24hours. (We refer to complaints made to Deputy manager/manager as 'stage two complaints'.)

  • Should you remain unhappy with the response from the Deputy Manager/Manager, the matter will be referred to the GLPD Melanie Boucher, who will meet with you to discuss your continued concern. Melanie will answer your complaints in writing within 5 working days of the meeting. (We refer any complaints made to the Melanie Boucher as 'stage three complaints'. 

  • Any unresolved complaints after this stage will be referred to the School's Secretary. The decision of the School's Secretary will be the final stage of our internal complaints procedure. 

We are categorising complaints into 14 standards:

  • Standard 1: Suitable person

  • Standard 2: Organization

  • Standard 3: Care, Learning and Play

  • Standard 4: Physical Environment

  • Standard 5: Equipment

  • Standard 6: Safety

  • Standard 7: Health

  • Standard 8: Food and Drink

  • Standard 9: Equal Opportunities

  • Standard 10: Special Needs

  • Standard 11: Behaviour

  • Standard 12: Working in partnership with Parents and Carers

  • Standard 13: Child Protection

  • Standard 14: Documentation

Office for Standards in Education (Ofsted)

If the complaint involves Standard 13 (Child prorection) the Nursery Manager will report this complaint to Ofsted within 14 days:  

As a user of the service you have a right to contact Ofsted at any time during a complaints process.

Normally Ofsted would want you to complete the internal process but they will be happy to advise you at any stage.

Ofsted registers and inspects childcare for children aged from birth to 17 years. Registered Childcare providers and childminders have to meet requirements that relate to safety, the people providing the care and the organisation of the childcare.

Child carers registered on the Early Years Register, who care for the children aged from Birth to the 31 August following a child's fifth birthday, also have to meet requirements for children's learning and development.

More information

Contact details:

Ofsted Complaints and Enforcement team
030 0123 1231  
The National Business Unit
Piccaddilly Gate
Store Street
M1 2WD

Fire evacuation procedure

What to do in the event of fire will form a part of the introduction/induction of new members of staff to the LSE Nursery.

On discovering a fire / or the fire alarm sounding, evacuate the building from the nearest fire door:

  • Front door and  assemble in Peabody Trust Main Entrance on Wild Street or

  • Back door and assemble in front of the Prince Of Wales Pub on Great Queen Street.

  • Only tackle small fires yourself using the appropriate fire appliances and where there is no risk to yourself.

  • The Manager or one of the Senior Staff, will telephone the fire brigade if necessary.

  • On evacuating the building act calmly and quietly to avoid alarming / scaring the children. Take care on the stairs, do not rush the children which may result in accidents, provide reassurance and do not use the lift.

  • The Senior Staff in charge of each room must take the register with them.

  • The Manager and Chef will help in the babies room taking babies out of the building.

  • Do not enter the building until informed it is safe to do so by the Manager, Senior Staff or Fire Brigade.

  • Once the children are in the assembly points Senior Staff of each room must take a quick register to ensure that all the children are together in the safe point.

  • Once all the staff / children have vacated the building, a register must be taken for each group room by the fire wardens or senior officer.

Sara US11