Digital Communications Team

Our digital team develops and manages digital projects across the School. We provide support for the School’s digital communication channels. This includes the School’s main public-facing website - www.lse.ac.uk and the LSE blogs - blogs.lse.ac.uk

We can help by:

  • Giving guidance on digital content
  • Delivering new digital initiatives
  • Providing CMS support to the community of website and blog editors
  • Giving training on both CMS and digital best practices
  • Leading the way on user experience and user research for digital projects.

How to contact us

Here's how to contact us:

Website

  • Log any bugs, issues or CMS related questions on Sifter
  • Use the Slack channel (#cmseditorsforum) for questions that other editors could answer
  • For anything else, contact your Digital Content Manager.

Blogs
For any blog questions or requests contact us on comms.digital.blogs@lse.ac.uk.

Projects
For any new digital project requests please contact Urooj, our Digital Programme Manager directly (u.akhtar@lse.ac.uk) or email us on comms.digital@lse.ac.uk.

General enquiries
Email us on comms.digital@lse.ac.uk.

Meet the team

Mike Pearson

Mike Pearson, Head of Digital
Telephone: +44 (0)20 7852 3630
Email: m.k.pearson@lse.ac.uk

Mike has overall responsibility for the strategy, ongoing development, and delivery of LSE's digital assets.

He is also responsible for the overall content quality and management of lse.ac.uk, the Student Hub app, and the content governance and publishing model.

Paul Balaam

Paul Balaam, Interim Head of Digital
Telephone: +44 (0)20 7955 7448
Email: p.balaam@lse.ac.uk

Paul works on the Web Improvement Programme, overseeing design, user experience, IA, search capability, key business requirements and implementation. He is also responsible for managing migration of content to the new site and defining the School's process for digital content strategy and governance.

Ross Fisher

Ross Fisher, Digital Content Manager (maternity cover)
Telephone: +44 (0)20 7849 4658
Email: r.w.fisher@lse.ac.uk

Ross is a Digital Content Manager, with responsibility for the Homepage, Events, Research, About and other core content. I am standing in for Tara Tape while she is on maternity leave.

Susanna Hellden

Susanna Hellden, Digital Content Manager
Telephone: +44 (0)20 7955 6901
Email: a.r.hellden@lse.ac.uk

Susanna looks after all prospective student content on the website as well as Student Life, Accommodation and Estates. Susanna also delivers expertise on writing for the web, visual communication, our bespoke website search functionality (Funnelback) and manages the CMS Glossary. 

Matt Hough

Matt Hough, Digital Content Manager
Telephone: +44 (0)20 3426 2704
Email: m.d.hough@lse.ac.uk

Matt manages staff-facing content and half of the Departments, Institutes and Research Centres. He is also the Content Manager for LSE's blogs.

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Liam Palmer, Front-end Developer
Email: L.B.Palmer@lse.ac.uk

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Sophie Mills, Digital Content Manager
Email: s.mills2@lse.ac.uk

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Jamie Seenan, Digital Programme Manager
Telephone: +44 (0)20 7955 6460
Email: j.seenan@lse.ac.uk

Jamie is responsible for the team's programme of projects as well as the approaches and tools used to successfully deliver them.

Jamie supports the team on business as usual work streams and new projects. He comes from a digital background with good practice of agile and waterfall methodology, his past experience has involved working closely with integrated teams; e.g. strategy, user experience, design and development.

Tara Tape

Tara Tape, Digital Content Manager (maternity leave)

Tara looks after the School’s corporate web pages including About LSE, Supporting LSE, Events and News. She also manages the homepage which involves careful content planning and regular updates. Tara is on hand to help with Google Analytics queries, best practice metadata, SEO and CMS training. 

Zoe Paxman

Zoe Paxman, Digital Content Manager
Telephone: +44 (0)20 3486 2702
Email: z.paxman@lse.ac.uk

Zoe manages internal-facing student content and half of the Departments, Institutes and Research Centres. She is responsible for helping to improve the digital experience at LSE especially for current students and leads web editors in matters relating to CMS usage, web content, structure and layout, analytics, SEO, accessibility, user experience and brand.

Zoe is also the digital product owner of LSE's student app, the Student Hub. She is responsible for internal UAT testing, user testing and quality assurance, feature requirements, product documentation, service desk management and training for the LSE Student Hub app.