Digital Communications Team

Our digital team develops and manages digital projects across the School. We provide support for the School’s digital communication channels. This includes the School’s main public-facing website - www.lse.ac.uk and the LSE blogs - blogs.lse.ac.uk

We can help by:

  • Giving guidance on digital content
  • Delivering new digital initiatives
  • Providing CMS support to the community of website and blog editors
  • Giving training on both CMS and digital best practices
  • Leading the way on user experience and user research for digital projects.

How to contact us

There are plenty of ways to contact us depending on your request:

Website

  • Log any bugs, issues or CMS related questions on Sifter
  • Use the Slack channel (#cmseditorsforum) for questions that other editors could answer
  • For anything else, contact the relevant web producer.

If you’re responsible for old website pages and have a query or request, please get in touch on webreview@lse.ac.uk.

Blogs
For any blog questions or requests contact us on comms.digital.blogs@lse.ac.uk.

Projects
For any new digital project requests please contact Urooj, our Digital Programme Manager directly (u.akhtar@lse.ac.uk) or email us on comms.digital@lse.ac.uk.

General enquiries
Email us on comms.digital@lse.ac.uk.

Meet the team

Andromeda Booth

Andromeda Booth, Head of Digital
Telephone: +44 (0)20 7852 3630
Email: a.booth@lse.ac.uk

Andromeda is responsible for the digital strategy and the digital team, made up of four Web Producers, a Digital Programme Manager, a Front-end Developer and the Web Improvement Programme Project Manager.

Andromeda is currently on maternity leave, so please direct queries to Paul Balaam, below.

Paul Balaam

Paul Balaam, Web Improvement Programme Project Manager
Telephone: +44 (0)20 7955 7448
Email: p.balaam@lse.ac.uk

Paul works on the Web Improvement Programme, overseeing design, user experience, IA, search capability, key business requirements and implementation. He is also responsible for managing migration of content to the new site and defining the School's process for digital content strategy and governance.

Susanna Hellden

Susanna Hellden, Web Producer/Content Manager
Telephone: +44 (0)20 7955 6901
Email: a.r.hellden@lse.ac.uk

Susanna looks after all prospective student content on the website as well as Student Life, Accommodation and Estates. Susanna also delivers expertise on writing for the web, visual communication, our bespoke website search functionality (Funnelback) and manages the CMS Glossary. 

Tara Tape

Tara Tape, Web Producer/Content Manager
Telephone: +44 (0)20 7849 4658
Email: t.tape@lse.ac.uk 

Tara looks after the School’s corporate web pages including About LSE, Supporting LSE, Events and News. She also manages the homepage which involves careful content planning and regular updates. Tara is on hand to help with Google Analytics queries, best practice metadata, SEO and CMS training. 

Urooj Akhtar

Urooj Akhtar, Digital Programme Manager
Telephone: +44 (0)20 7955 6460
Email: u.akhtar@lse.ac.uk

Urooj researches and advises on innovative digital technologies and agile processes for enhancing LSE’s digital communication channels. Working closely with third-party suppliers and colleagues across LSE, she leads on R&D and deployment of digital products and web transformation initiatives. 

Zoe Paxman

Zoe Paxman, Web Producer/Content Manager
Telephone: +44 (0)20 3486 2702
Email: z.paxman@lse.ac.uk

Zoe manages internal-facing student content and half of the Departments, Institutes and Research Centres. Zoe is responsible for helping to improve the digital experience at LSE especially for current students and provides CMS training.