Frequently Asked Questions

We will continue to update this page with more information.

Browse our frequently asked questions below on testing and tracing at LSE. We'll be updating this page as LSE Trace launches and the situation changes. 

Testing FAQs

I’m at home and have COVID-19 symptoms, can I book a test on campus?

Yes, you can book a test on campus if you are a student and this is the nearest testing site to where you live or if you are a member of staff working on campus. We are also opening three new testing sites in Bankside House, Passfield Hall and Lilian Knowles House. This means that if you are in Halls of Residence or private accommodation, you can have a test closer to where you live in term time. You should book a test at a site closest to where you live.

Check which site you should book a test at and make a booking.

You can also book a test via the National Health Service (NHS) online or by calling 119.

You should go directly to your test without going anywhere else and return to your accommodation immediately after your test. It is essential that you do not leave isolation for any other reason – this is to protect others around you.

If I book a COVID-19 test through LSE, how long will it take for me to get my result?

LSE is now able to offer tests which produce results in 15-20 minutes.

I have to quarantine as I have come from a country on the UK quarantine list. Can I come onto campus for a test and if it is negative can I leave quarantine?

No, you must complete 14 days of self-isolation if you are coming from a country on the UK quarantine list, as per the UK government’s requirements, regardless of any negative test result. You should not come onto campus for any reason. Symptoms may appear at any time within the quarantine period.

If you develop COVID-19 symptoms contact the National Health Service (NHS) to get advice on 111 or arrange an NHS test by requesting one online or calling 119 (anyone is eligible to request a test regardless of nationality).  

I have already had to have a test to enable me to travel and it was negative. Do I still have to have a test when I arrive on campus?

The School is aiming for all members of the LSE community who come to campus to have a COVID-19 test within the first three weeks of arriving at LSE, whether or not they have previously had a test.  Although this is voluntary, we urge you to have a test since we can only help protect our community if we work together.

 

However, if you are from a country on the UK quarantine list you must complete 14 days of self-isolation, as per the UK government’s requirements, and you should not come onto campus for any reason. 

Is it mandatory to have an LSE test?

The School is aiming for all members of the LSE community who come to campus to have a COVID-19 test within three weeks of arriving at LSE. Although this is voluntary, we urge you to have a test since we can only help protect our community if we work together. 

I am self-isolating – can you send me a test kit?

Unfortunately, LSE does not currently have the capacity to send out home kits. Please request an National Health Service (NHS) home test kit online or by calling 119 if you start to experience COVID-19 symptoms. Please do not request an NHS test kit if you are not experiencing symptoms.

I’m a member of staff who has had a positive case confirmed in one of my classes. Can I get tested?

Yes. If you are a close contact of any individual that tests positive you will be advised by LSE Trace about what to do next.

If you have had a positive case confirmed in one of your classes and you are not a close contact, you will still be able to get a test and you will be prioritised. 

I am self-isolating and cannot get a test through the NHS – can I come in for a test or can you send me one?

Yes, you can leave self-isolation to get a test, but you should go directly to your test and return home immediately afterwards. You can book a test here

We cannot currently send out home kits but you can book one via the National Health Service (NHS)  either online or by calling 119.  We appreciate that the NHS testing service is very busy. If you cannot book a test immediately, please follow its advice to try again in a few hours.

Please note that you should only request a test through the NHS if you start to experience COVID-19 symptoms. 

I need to provide a test result to enable my travel? Can the LSE test do this?

We are investigating issuing a covering letter as confirmation, but there is no guarantee that this would be sufficient for travel purposes or that it would be turned around quickly enough for your needs.

How do I cancel a test? I have accidentally booked two tests, how do I cancel one of them? I need to rebook my test, how do I do this?

You can cancel your test via the following links: 

Students

Staff

 

LSE Trace FAQs

What is LSE Trace?

LSE Trace is the School’s system for tracing people with COVID-19 symptoms and those that they have been in contact with. Its aim is to protect our students and staff by identifying and isolating infection.

LSE Trace will also alert us to members of our community who are unwell and may need additional support.

By working together we can help ensure that our campus is safe and can stay open.

How does LSE Trace work?

LSE Trace has several components:

1. You will be required to complete a weekly Wellness Check-in every Monday morning, which you will receive via your LSE email account. This will ask you if you are experiencing symptoms of, or have tested positive for, COVID-19 or are self-isolating. You must fill this in every week - even if you have not been on campus and/or do not any have plans to visit.

2. If you begin experiencing COVID-19 symptoms, or test positive, between receiving the weekly email Wellness Check-ins, you should complete the Report My Symptoms form for staff or for students.

3. If you report that you are experiencing COVID-19 symptoms either via the weekly Wellness Check-in or the Report My Symptoms form for students or staff, and you indicate that you have been in contact with other members of the LSE community, you will receive a phone call from an LSE Contact Tracer. They will ask you information about where you have been and who you have been with recently. This information will be used to alert others who may have been exposed to infection. LSE Contact Tracers can also help with arranging a test if necessary.

4. LSE Contact Tracers will alert members of the LSE community who may need to self-isolate because they have been exposed to someone who has COVID-19 symptoms.

I am unwell but I am not sure if I am experiencing COVID-19 symptoms?

If you feel unwell, seek advice from the National Health Service (NHS) by calling 111 or use the 111 coronavirus online tool.

I have already reported that I am experiencing COVID-19 symptoms via the weekly Wellness Check-in, do I also need to complete the Report My Symptoms form?

No, you do not need to fill in both forms. An LSE Contact Tracer will be in touch with you if you have reported that you are experiencing COVID-19 symptoms through either the weekly Wellness Check-in or the Report My Symptoms form for students or staff, and you have indicated that you have been in contact with other members of the LSE community.

Why do I need to keep responding to the weekly Wellness Check-in when I am in good health?

We consulted behavioural scientists when designing LSE Trace and they told us that a weekly prompt would be the most effective way to remind people that they need to let the School know if they start to exhibit COVID-19 symptoms. If you are well, the Check-in will only take a few moments to complete.

Someone is calling me, claiming to be from LSE Trace. How do I know this is not a scam call?

An LSE Contact Tracer will call you if you have reported symptoms or a positive test via the weekly Wellness Check-in or the Report My Symptoms forms.

An LSE Contact Tracer will call you if you have been in close contact with someone who has reported that they have symptoms of, or have tested positive for, COVID-19. In this instance you will receive an accompanying email from LSE.Trace@lse.ac.uk. If you do not receive this email you can request the contact tracer confirms their identity via this email address.

Contact tracers may ask you to confirm your address if you live in halls of residence. However, please note that they will never ask you for any kind of payment – including for a COVID test – or for any of your passwords.

 

I feel unwell and have symptoms of COVID-19 what should I do?

If you have COVID-19 symptoms you should book a test immediately on campus or at one of our testing sites in Bankside House, Passfield Hall and Lillian Knowles House. Please check which site you should book a test at.

You should go directly to your test without going anywhere else and return to your accommodation immediately after your test. It is essential that you do not leave isolation for any other reason – this is to protect others around you.

Once you have been tested, you will get your result within 15-20 minutes. If you test positive for COVID-19 you should follow the advice on the NHS website to self-isolate.

 

You should also complete the LSE Report My Symptoms form for students or staff.

I feel fine but I live with someone with the symptoms of COVID-19 or who has tested positive. What should I do?

If you are living with someone who has symptoms or has tested positive, you should be self-isolating for the required time as outlined by LSE Trace and / or the NHS. You should not get a test as you’ll be required to continue isolating in case you develop symptoms. 

Why does LSE have its own contact tracing system, when the NHS already has its own Test and Trace service?

LSE Trace will work in parallel with the NHS Test and Trace service and will help us to take swift action to keep the School community safe.

LSE Trace will alert our staff and students if they have had close contact with someone showing symptoms, but who may have not yet tested positive. The NHS Test and Trace service will only alert those who have had close contact with people who have tested positive for COVID-19.

LSE Trace will also show us if there are any areas of the School which need to be deep cleaned.

In addition, it will alert the School to members of our community who are unwell and may need additional support.

If you test positive for COVID-19 the NHS Test and Trace service will contact you and ask where you have been with recently and who you were with. For more details see the NHS Test and Trace page.

Can I ‘opt out’ of LSE Trace?

No, you cannot opt out of LSE Trace. As a member of the LSE community it is your responsibility to help keep the campus safe and protect the health of your peers and colleagues.

All staff and students must fill in the weekly Wellness Check-in that they will receive every Monday morning. Completion of the form will be being monitored by the School.

If you start to experience COVID-19 symptoms you must fill in the Report my symptoms page for students or staff. You need to do this even if you have not been on campus recently.

 

I have not been to campus for months and don’t intend to, do I still need to fill in the weekly Wellness Check-in and/or the Report My Symptoms form?

Yes, you should fill in the weekly Wellness Check-in and/or the Report My Symptoms form for students or staff even if you have not been on campus and/or do not plan to visit.  

If you indicate that you have symptoms or have tested positive for COVID-19 but have not been in contact with anyone from the LSE community, you will not receive a call from an LSE Contact Tracer. However, this information will help us identify members of the community who are unwell and may need additional support.

If you are in good health, the weekly Check-in will only take a few moments to complete.

I’m working/studying at home, do I still need to report my symptoms?

Yes, you should fill in the weekly wellness survey and/or the Report My Symptoms form even if you are studying or working at home and have not been to campus.  

If you indicate that you have symptoms or have tested positive for COVID-19 but have not been in contact with anyone from the LSE community, you will not receive a call from an LSE Contact Tracer. However, this information will help us identify members of the community who are unwell and may need additional support.

I am an LSE member of staff but I don’t have an email address, how will I fill in the weekly wellness Check-in?

If you do not have an LSE email account, your line manager will make arrangements for it to be completed in an alternative way for you. If you develop COVID-19 symptoms your line manager will need to report this to the LSE Trace team on your behalf.

If you are not receiving the weekly Wellness Check-in please contact ARD Systems.

 

I am not receiving the weekly Wellness Check-in, what should I do?

If you have an LSE email account and you are not receiving the weekly Wellness Check-in, please email ARD Systems.

What happens if I don’t fill in the weekly Wellness Check-in?

We urge you to complete the weekly Wellness Check-in. If you are well, it only takes a few moments to complete. We can only make LSE COVID secure if the whole community acts together

Completion of the weekly Wellness Check-in will be being monitored by the School.

I’m a student, why do I need to log my seat in a lecture hall by scanning a QR code?

You will only need to scan a QR code and submit a seat number in a few rooms where the seats are 1.5 metres apart because you are considered a ‘close contact’ for tracing purposes (in the event that someone sitting next to you begins to experience COVID-19 symptoms). This information will help LSE Contact Tracers identify and alert you swiftly if you have been exposed to infection.

If I register my location in a lecture hall by scanning a QR code, is that information being used for any purpose other than contacting me if I have been exposed to COVID-19?

This information is logged for tracing purposes only. It will only be used to identify you in the event that you have been exposed to someone who may be infectious. 

What happens if I report that I have COVID-19 symptoms?

If you report that you have COVID-19 symptoms and indicate that you have been in contact with other members of the LSE community, an LSE Contact Tracer will contact you by phone in the first instance. They will ask you information about where you have been and who you have been with recently. They will use this information to alert others that may have been exposed to infection, although your name will not be shared. 

Who gets informed if I report that I have symptoms or test positive for COVID-19?

We treat your information confidentially and it will only be shared on a need-to-know basis.

LSE Trace will not share your identity when they call or email people you have been in close contact with. However, we encourage you to let anyone you have been in close contact with know as soon as possible so they can isolate. To make this easy you could forward the email you will receive from LSE Trace (you will receive this in addition to a phone call).

If you live in halls of residence, members of your household will be notified if you report symptoms or test positive.

Do I need to let anyone else at LSE know that I am experiencing COVID-19 symptoms e.g. my department or line manager?

If you are a student, the LSE Contact Tracer will let your department know that you will be unable to attend teaching until a certain date (the end of your required isolation), but not the reason why. You may also like to contact your department yourself to let them know that you are unable to attend teaching.

Members of staff must let their line managers know that they are in isolation.

How will I be told if I have been exposed to someone with symptoms of/who has tested positive for COVID-19?

If you have been exposed to someone with symptoms of or who has tested positive for COVID-19, an LSE Contact Tracer will contact you via telephone to let you know you must self-isolate until a certain date. However, we urge students who test positive to let their housemates and any other close contacts know as soon as possible so they can isolate. They could do this by forwarding the email they will receive from LSE Trace to these close contacts.

If you live in halls of residence and a member of your household reports symptoms, a member of the residences team will notify you that you need to self-isolate. 

Where can I get tested for COVID-19?

You can book a test on campus or at one of our testing sites in Bankside House, Passfield Hall and Lillian Knowles House. Please check which site you should book a test at. Once you have been tested, you will get your result within 15-20 minutes. If you test positive for COVID-19 you should follow the advice on the NHS website to self-isolate. 

Everyone can take a test, but we will prioritise those with symptoms or people who think they may have been in contact with someone who has developed COVID-19.  

Can I be reassured that my information stays confidential?

While relevant people at the School will be informed that you will not be able to attend teaching or work until a certain date, what we disclose is strictly governed by data protection principles.  However, we do encourage you to contact your department yourself.