Online Store for Staff

The Store has been designed to allow any area of the School to generate income and sales by providing a simple easy to follow process which captures all the data needed to offer an item for booking or sale, ensure requirements such as VAT, budgetary control, customer service levels and online fraud protection are met and comply with all required standards.

Key features of the Store to facilitate these objectives include:

• Simple product setup process
• Budget code and VAT validation
• Dedicated Finance Team managing requests and enquiries
• One to One consultations

Once payments have been made, the Store generates a series of confirmation emails to the purchaser, the nominated contact in the School department and Online Store team. The sales notification emails are confirmation that the payment has been made and credited to your budget account within 24 hours.

Read the Online Store - LSE Staff User Guide and Procedures and follow the steps outlined within this document which will guide you through the the entire process. If you have any questions please submit an enquiry via our Helpdesk.

Submit an Enquiry

The Online Store can be used to sell any product or service you currently offer to your customers 24 hours a day online. We have found that some of the benefits of using the store are:

• Reduced Cash handling Taking the payment online using secure payment services and funds are credited to your budget codes by the following day.
• Improved Customer Satisfaction Allowing customers use an online payment system to order and pay for products/services from anywhere around the world 24/7.
• PCI DSS Compliant LSE Online Store offers a PCI DSS compliant solution, thus reducing the requirement to handle and retain credit card information manually or electronically. If you would like more information, please go to PCI DSS or contact one of the Online Store support staff.
• Improved Efficiency LSE Online Store can help reduce the amount of time spent on managing sales of products and services. Also, there are comprehensive reports are available as an Store administrator.

The Support model for the Online Store is divided into three key areas:

• FICC Group: Responsible for refunds, product and event setups, administration & maintenance and communication. FICC manage the relationship with the internal customers, so Departments, Divisions and Centres.
• Finance Systems: Responsible for security, interfaces, system fixes, upgrades and technical troubleshooting.
• LSE Staff requesting store services: You play a part in the successful launch and support of your product/conference.

For a full overview of support and responsibilities see the Online Store user guide

You can request a product placement on the Online Store by completing an Online Store Toolkit and submitting request via Helpdesk

Finance Helpdesk

• You must use the VAT Toolkit to determine liability prior to submitting your request.
• To request access to WPM (For reporting purposes) you should download FORM-A-User-Request-Form-v1.3 and submit via Finance Helpdesk
• Once you have submitted your request the Finance Division will review and build the item. Your will be required to submit FORM-B-Online Store-sign-off-form before the product is made live.
• To cancel and request an invoice please download FORM C - Order-cancellation v1.2 and submit via Finance Helpdesk
• If you require any edits to your product after it has been made live you will be required to submit FORM-D-Online Store Change-Request-Form via Finance Helpdesk

LSE staff with WPM admin access will be contacted on an annual basis with a link to FORM-E-User-Request-renewed - staff that require uninterrupted access must complete and return this form within 14 business days or access will be revoked.

To request please complete FORM-F-Request to Delete PII and email onlinestore@lse.ac.uk. Please note we cannot delete any data which is required for regulatory or compliance reasons.