Contact us

Enrolled students and alumni should submit requests via the Finance Hub

Prospective students and offer holders should submit questions via our helpdesk

 Enrolled students and alumni should submit requests via our helpdesk

Helpdesk 

If you wish to contact us about a student who is currently enrolled with the School please click here. For all other enquiries please email fees@lse.ac.uk 

Please submit questions via our helpdesk

 Please submit questions and queries via our Helpdesk

You can call our Customer Support Team on 0207 107 5555 between 09:30-16:30  Monday to Friday. Note: Phone service will not be available 12:30-1330 each day.

Students can book a 10 minute 1-1 Zoom slot with our Customer Support Team.

See Welcome & MIchaelmas term support

For further information or help please contact our Customer Support Team on 0207 107 5555 or via our helpdesk

Please note if your query relates to Residential Fees, please do not book a meeting with the Customer Support team. You should book a 1-1 session with our Residences Credit Controller. Follow this link to book a session

If you wish to book an appointment to discuss any queries with your accommodation fees or payments, you can book a 10 minute 1-1 slot with our Residences Credit Controller. Follow this link to book a session.

For details regarding management of your accommodation please refer to https://www.lse.ac.uk/student-life/accommodation

Alumni students and Commercial Customers can book a 10 minute 1-1 Zoom meeting with our Credit Control and Compliance Team. We are happy to discuss:

• Payment Plans
• Payment Options
• Account information
• Outstanding balance queries
• Invoice related enquiries 

Follow this link to book a session.

Our Cash Management Team offer a 1-1/Callback service, customers can book a 15 minute 1-1 Zoom meeting to discuss:

• Arranging bank account confirmation letter
• Financial Identification form
• Relocating funds from the suspense account
• Confirming receipt of funds

Once your Appointment has been booked you will receive a confirmation email. You should click on the Zoom link 5 minutes before your appointment time, a member of the support team will invite you from the virtual waiting area at your appointment time.

Follow this link to book a session.

We cannot disclose any information about your account with a third party without your consent.

Applicants and students who would like another person to be able to contact our Office on your behalf, must complete a Consent to Share Form (CTSF).

This form allows you to set up consent for an 'Individual' or 'Third Party'.

Once the Consent to Share form has been submitted we will update your record, enrolled students will be able to see the consent status via their Finance Hub Account.

Consent can be withdrawn by you at any stage, you can email fees@lse.ac.uk  or submit a request via the Student Finance Hub.