Claiming back Access to Work costs

This guide explains the Access to Work claims process for managers and employees. 

Once approved items, equipment, or support services have been purchased or received, a claim can be submitted to recover eligible costs from the Access to Work grant. 

Important: LSE claim process 

Access to Work claims can usually be submitted either: 

• Online by the employee, or 

• By post by the employer 

As LSE is responsible for purchasing approved equipment and/or arranging support, all Access to Work claims must be submitted by LSE via post. 

The employee’s Access to Work case manager will usually send the required claim forms by email to the employee and their line manager or named contact. 

Access to Work claim forms 

Important: Any claim form links provided on this webpage are for reference only. Always use the forms provided directly by the Access to Work case manager, as these will be the correct forms for the claim. 

Completing the claim 

Claim forms sent by post should be completed by the line manager or designated colleague responsible for arranging the purchase of equipment or support. 

1. Identify the correct claim forms 

Check which claim forms are required for the claim. 

• If this is the first claim against the grant, also complete the DP228JP (New and Amended Details) form alongside the Support Worker form, Special Aids and Equipment form and/or the Travel to Work form. 

• Always use the claim forms provided by the Access to Work case manager. 

2. Provide item details 

Complete the forms with: 

• Customer details including the grant holders Unique Reference Number 

• A clear description of each item of equipment or service purchased 

• The date each item was purchased or each service was provided 

• Value of the support or item(s). 

3. Obtain the employee’s signature 

Print the completed claim form(s) and ask the employee receiving the support to complete and sign the Customer Declaration section on the final page. 

Note: A handwritten signature is required. Electronic signatures are not currently accepted. 

4. Request LSE bank details 

Email Cashiers@lse.ac.uk to request the school’s bank details and advise them of the expected reimbursement amount from Access to Work/DWP. 

To ensure the reimbursement is allocated correctly, provide: 

• The expected reimbursement amount 

• The budget code used for the purchase(s) 

• The relevant nominal code 

5. Attach supporting documents 

Attach all relevant supporting documents to the completed and signed claim form(s), including: 

• Invoices and receipts (originals where available) 

• Confirmation of support sessions delivered, where applicable (for example, an email from a support worker or supplier) 

6. Keep copies and submit the claim 

Before sending the claim: 

• Scan or copy the completed claim form(s) and supporting documents for your records. 

• Post the original completed forms and supporting documents to the address provided on the claim form. 

Here is a helpful checklist to use before submitting claims to the below postal address:

Access to Work Claims Checklist

Access to Work postal address:

Access to Work Service Centre Mail  
Handling Site A 
Wolverhampton  
WV98 1JE 

Last updated: July 2026