Employee Assistance Programme

Confidential telephone counselling and more

Confidential support when you need it most

In recognition of the particular challenges colleagues may face, staff can access our Employee Assistance Programme (EAP). The EAP* aims to provide staff with access to confidential support on all aspects of wellbeing, including personal finance and legal matters, counselling, health advice and more. The EAP complements existing resources such as the staff counselling service and 10 Minute Mind

The EAP service includes: 

  • Telephone counselling support: speak in confidence to a fully-qualified counsellor at any time of day or night
  • Personal legal and financial information: signposting to useful resources and information on personal finance or legal matters
  • Health information
  • Access to an online portal for further advice and support
  • Speak in confidence to a third party with anonymity assured
  • Available 24/7, 365 days a year: there's no limit to the number of calls you can make. Your anonymity is assured at all times and all information is treated in the strictest of confidence. 

You can contact the Employee Assistance Programme (EAP) in confidence by calling 0800 107 6147 (quoting LSE as the name of your employer) or access the online portal by visiting www.colleaguesupport.co.uk (entering code 206011 as your username and password). Please contact Staffwellbeing@lse.ac.uk if you experience any difficulties accessing the service. 

*Provided by BHSF Employee Benefits Limited in association with The Employee Resilience Company Ltd