The Quality Accreditation (CICMQ) is granted by The Chartered Institute of Credit Management to organisations meeting best practice standards in Credit & Collections. The accreditation programme covers the Credit Policy, Customer Service, Personal and Professional Development, Performance Monitoring and KPIs, Compliance, Stakeholder Management, Credit Roadmap and Innovation and Change.
The quality of the Credit & Collections operation is a key component of a company’s performance, profitability and sustainability. The Chartered Institute of Credit Management’s Quality Accreditation Programme (CICMQ) is confirmation that London School of Economics and Political Science (LSE), Fees, Income and Credit Control Team (FICC) is following best practice and delivering high quality support for the business and its stakeholders.
Fees, Income and Credit Control office achieved this accreditation with merit in November 2023.