Welcome & Autumn Term Support

The first weeks of a new term can be very busy, you will be working through your Welcome checklist and finding your way around the LSE. 

If you have any student finance related enquiries we strongly recommend that you call our Support team or submit an enquiry via our helpdesk. 

Full details of our services can be found below.

You will find answers to common questions and enquiries on or FAQ page 

We have produced a series of bitesize videos which will provide you with an introduction to our key services. Finance in Focus Series

• Session 1 - Introduction to the Finance Hub and key features
• Session 2 - Introducing the Payment Portal, how to pay and options available
• Session 3 - Fraud, important advice you need to know
• Session 4 - Payment plans, due dates, funding and sponsorship
• Session 5 - Financial Undertaking Forms 
• Session 6 - Family and Sponsor payment portals.

We will be offering enhanced support services from Monday 21 September to Friday 25 September inclusive. There services will be hybrid in nature (in person and virtual) each day. Booking links for the services below will be added in due course.

• In person drop in in the Student Services Centre on Tuesday and Wednesday from 10AM-2PM
• Zoom by appointment - 10 minute bookable appointments on Monday, Wednesday and Friday between 10AM and 3PM
• Call backs - Students can request a 10 minute phone call, this can be booked 24 hours in advance. This service is available on Tuesday and Thursday between 10AM and 3PM
• Live Chat BOT - common enquiries can be answered through this service, in the event your query cannot be answered a case will be created and a member of the team will be in touch. 

We will be offering our standard support services from Monday 28 September to Friday 11 December inclusive. There services will be hybrid in nature (in person and virtual).

• In-Person Support

  Location: Desk 6, Student Services Centre

  Time: 28 September - 2 October daily between 10AM - 2PM

  Time: 5 October - 11 December - One drop in per week alternate Wednesdays and Fridays between 10Am - 2PM

• Phone Support - book a telephone call back

  Book a telephone call back with a member of the support team (Link to be published in due course)

• Live Chat Support

  Join live chat here, please note this is a bot.
  https://portal.lse.ac.uk/payments/s/fees-live-chat

• Zoom Appointments

  Zoom by appointment only, you can book a 10 minute appointment on the day, each Monday, Wednesday and Friday between 10AM - 3PM 

  Book an appointment for zoom here: (Link to be published in due course)

We cannot complete your forms in person, so please submit your documents via your Finance Hub account or email fees@lse.ac.uk . Your form will be reviewed and returned to you via email.

High Street Bank Accounts 

The Student Services Centre has a useful webpage on setting up a Bank Account. This page provides some useful tips on how to set up a Bank Account with a high street bank. 

App only Bank Accounts 

There has been a rapid growth in App only Bank Accounts over the last 3 years, App accounts allow you to digitally manage your account without the need to visit a bank branch. Some of the accounts enable you to set up an account in minutes using personal details and proof of identity. 

Useful reads:

Money saving expert - Top App based bank accounts 

Money Supermarket - Guide to Online only app based banks

Compare the Market - App-Based Banks

Disclaimer

Please note that if you decide to use any banking Service we strongly suggest you read their terms and conditions and their privacy policy before signing up to ensure that you are content to do so.

For the avoidance of doubt, LSE is providing you with these alternative options on an information only basis and does not make any recommendation or endorse any option. As such, LSE accepts no responsibility or liability for any damage caused to you, your property (computer based or otherwise), software or data caused as a result of using this service. 

You can download our Customer Charter by clicking on the link below.

FICC Customer Charter