Winter term support

If you have any student finance related enquiries we strongly recommend that you call our Support team or submit an enquiry via our helpdesk. 

Full details of our services can be found below.

You will find answers to common questions and enquiries on or FAQ page 

Our Customer Support Team will be available to answer your questions through our live chat service.

Non bookable Live chat is available Tuesday and Thursday between 2-4PM 

To access Live chat click here 

You can call our Customer Support Team on 0207 107 5555 between 10.00-16:00.

You can meet with our Customer Support Team in person in the Student Services Centre between 10AM-12PM on a Monday, Wednesday and Friday. This drop in service is strictly by appointment only

To book a slot follow this link 

We cannot complete your forms in person, so please submit your documents via your Finance Hub account or email fees@lse.ac.uk . Your form will be reviewed and returned to you via email.

We have produced a series of bitesize videos which will provide you with an introduction to our key services. Finance in Focus Series

• Session 1 - Introduction to the Finance Hub and key features
• Session 2 - Introducing the Payment Portal, how to pay and options available
• Session 3 - Fraud, important advice you need to know
• Session 4 - Payment plans, due dates, funding and sponsorship
• Session 5:  Financial Undertaking Forms
• Session 6:  Family and Sponsor Payment Portals  

You can download our Customer Charter by clicking on the link below.

FICC Customer Charter