Who's who


Thomas Hewlett

Head of TQARO

Tom is responsible for running TQARO and is the primary contact for all quality assurance activity in the School. He is also secretary to the Education Committee and to the Undergraduate Studies Sub-Committee (USSC).

Contact details:
Room QUE 2.01, 020 7955 6387, t.w.hewlett@lse.ac.uk   




Janine Olding

Quality Assurance and Regulations Manager

Janine manages the production of the School's Calendar. She is responsible for the TQARO website and helps co-ordinate published information relating to programmes and courses in the School. She is also secretary to the Graduate Studies Sub-Committee (GSSC).

Contact details:
Room QUE 2.01, 020 7955 6765, j.olding@lse.ac.uk 




Lucia Machia

Surveys Manager

Lucia is responsible for managing and administering the surveys of students’ opinion of teaching and their educational experience whilst at LSE. She manages the administration, monitoring and reporting of the School’s participation in the programme level National Student Survey (NSS) and delivers other online surveys including The Undergraduate Survey that mirrors the NSS for LSE students. She provides support to the Head of TQARO in the provision and analysis of management information, to support periodic and annual quality assurance and enhancement reviews, lines of enquiry pursuant to the Education Committee and other ad hoc projects.  She is involved in assisting with the development of a data driven processes in TQARO, the Division and School.

Contact details:

Room QUE 2.01, 0207 955 6266, L.Machia@lse.ac.uk





Teaching Quality Assurance Officer

The Teaching Quality Assurance Officer is responsible for the day-to-day running of the office. They also support the School's main quality assurance procedures: departmental reviews, teaching surveys, and TQARO's contribution to the Education Strategy Implentation Project. They provide support for TQARO's various committee work, and undertakes specific projects.