Academic Registrar's Division

Committed to improving the student experience and providing excellent customer service

We are responsible for the administrative processes supporting the student lifecycle services, from widening participation, student marketing and recruitment through to examination, graduation and post-graduation support.

What we do

  • We strive to provide world-class service to all our users and to be leaders in the fields of expertise. Delivering an exemplary experience for prospective student and their advisors, and for LSE students and staff is the driving force behind all we do.

  • We recruit and develop staff who discharge their roles with credibility and authority, and who strive for continuous improvement and adherence to the ARD Staff Charter, the School’s Ethics Code and the Effective Behaviours Framework. 

  • We deliver professional, customer-focussed services to a complex, diverse student clientbase. We recognise that users of our services are unique individuals, from whom we seek feedback to inform enhancement of those services. 

  • We provide advice, guidance, information and expertise about School policies, regulations and processes to a range of users (including applicants, parents/carers/sponsors, school/college staff, students, academics, executives, governors and professional services divisions).

  • We generate, use and provide management information by collating, analysing and disseminating a range of data to inform evidence-based decision-making and practice. 

  • We own and develop IT systems to support the student lifecycle and its management. We ensure educational compliance on behalf of the School i.e. with HEFCE, OFFA, QAA, OIA, BEIS, DfE, CMA, UKVI, etc.

  • To read Our Mission, Aims and Objectives in full download the PDF.

Organisational structure

ARD teams

Academic Registrar's Office

Mark Thomson, Academic Registrar

Max Palmer-O'Connor, Executive Assistant 

Recruitment and Admissions

Widening Participation

Kirsty Wadsley, Head of Widening Participation 

Student Marketing and Recruitment

William Breare-Hall, Student Marketing and Recruitment Manager

Undergraduate and Graduate Admissions

Simon Beattie, Head of Admissions

Financial Support Office

Sue Plater, Financial Support Manager


Section Head:

Cath Baldwin, Director of Recruitment and Admissions

Student Services

Student Services (information for staff)

Advice, Communications and Operations Team

Nicola Morgan, Advice Manager

Christopher Hunt, Communications and Operations Manager

Registration Team

Sue Powell, Registration Manager

Visa Compliance and Change of Circumstance Team

Chiara Milani, Visa Compliance and Change of Circumstance Manager

International Student Visa Advice Team

Bethan Ovens, International Student Visa Advice Manager

Disability and Wellbeing Service

Adam Sandelson, Head of Student Wellbeing

Student Counselling Service

Paul Glynn, Counnselling Service Manager

Exams and Course Choice Team

Caroline Thurtle, Examinations Manager

Assessment Regulations Team

Martin Johnson, Assessment and Regulations Manager

Results and Gradutation Team

Tania De-Vos, Results and Graduation Manager

Faith Centre

Revd Canon Dr James Walters, Director and Chaplin 


Section Heads:

Angela Dalrymple, Head of Student Services

Cheryl Edwardes, Deputy Head of Student Services

Adam Sandelson, Head of Student Wellbeing Service 

Systems and Business Processes

ARD Systems

Andy Kaufman, Student Systems Manager 

Teaching Quality Assurance and Review Office

Tom Hewlett, Head of TQARO

Timetables Office

Linda Taylor, Timetables Manager


Section Head:

 Mike Page, Head of ARD Systems and Business Processes