Student Counselling Service

We offer a free and confidential service with one to one appointments and group based support
 

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Student Counselling is free and confidential for all students. We're currently offering online appointments to support you while campus is closed.  

Protecting your mental health and wellbeing is especially important during this difficult time, and you can also access external support, should you need it. 

Please note that emails are monitored Monday-Friday, 9.30am until 5.00pm (excluding bank holidays) and you may experience a slightly slower response than normal. 

Mental health crisis 

If you are a student and need urgent help please contact your GP. You can also ask to see someone at the Accident and Emergency department of your nearest hospital.

University College London Hospital is closest to LSE and can be reached on 0207 387 9300. View on map

Please call 999 if you need help straight away. 

Other urgent and out of hours mental health support

  • Samaritans - for people experiencing high levels of distress including suicidal feelings. Contact Samaritans helpline (24 hour helpline) on 116 123 or email jo@samaritans.org
  • Nightline - offers a confidential listening, support and practical information service for students in London. They are open from 6pm to 8am every night of term. 
    Twitter @LondonNightline 
    Facebook facebook.com/LondonNightline 
    Tel. 0207 631 0101 
    Text 07717 989 900 
    Email www.nightline.org.uk
  • Shout crisis text service www.giveusashout.org/
  • Soho NHS Walk-in Centre - provides assessment and treatment of acute illness and injuries. Map
    Opening Hours: Mon – Fri: 8am – 8pm | Sat – Sun: 10am – 8pm | 
    The walk-in centre closes at 5pm on the first Thursday of every month for team training. Please note you should not attend if you are experiencing COVID-19 symptoms including a cough or a fever.
  • St Philips Medical Centre – GP practice on the LSE Campus.  Map  
    Tel: 020 76115131 - all appointments are currently held by phone.
    Opening Hours: Mon – Tues 8:30am – 8pm | Wed – Fri 8:30am – 6:30pm | Sat – Sun: closed

Using the Student Counselling Service

What the team does 

The counselling service aims to enable students to cope more effectively with any personal or study difficulties that may be affecting them while at LSE.

There are a number of professionally qualified and experienced counsellors in the service, and between us we offer about 100 sessions of counselling each week.

We have also produced a handout on stress management techniques. If you want help with learning about relaxation and breathing techniques, you can listen to and download MP3 files here.

We maintain a set of practically focused tools  on Moodle, with articles, materials, guidance and videos dealing with a wide range of study skills, including giving presentations, making notes, preparing and writing essays, revision, exam preparation and dissertations.

The key things that we do are:

  • Run Drop-In Sessions - these are currently suspended due to Covid-19
  • Provide video or phone Individual Counselling (we are not currently offering face-to-face appointments)
  • Run one off and 3-week Workshops -  these are currently suspended due to Covid-19
  • Train and support the Peer Support network
  • Maintain self-help resources

For more information download our SWS Wellbeing Orientation 2018 leaflet or watch our Student Wellbeing introductory video.

LSE staff who are interested in counselling should contact the separate Staff Counselling Service.

How to contact the team or register for counselling

Please note: as of 17 March 2020 all appointments will take place online. 

If you wish to be seen by the counselling service, please click below:  

Complete the Student Counselling registration form

Student Counselling registration form

  • Personal information
  • Name
  • Level of study
  • Fee status
  • Have you seen a Counsellor or a Mental Health Adviser at LSE before?
  • Are you currently seeing a counsellor or other mental health professional?
  • Are you registered with a GP?
  • About you
    Please read each statement and tick a box to indicate how often you have felt that way over the last week.
  • I have felt tense, nervous or anxious
  • I have felt I have someone to turn to for support when needed
  • I have felt unable to concentrate on my studies
  • I have had thoughts of hurting myself
  • Talking to people has felt too much for me
  • I have had difficulty getting to sleep or staying asleep
  • I made plans to end my life
  • I have been over-eating or under-eating
  • I have used drugs or alcohol to cope with my difficulties
  • Sexual orientation
  • Gender
  • Ethnic origin
  • Your availability
    Please tick the times that you are available to have an initial counselling assessment at the Student Counselling Service:
  • Mondays
  • Tuesdays
  • Wednesdays
  • Thursdays
  • Fridays
  • Confidentiality and consent
    The Counselling Service is confidential and we will not discuss anything about you outside of the Counselling and Well Being Service without your explicit agreement, except in exceptional circumstances. For example, we would have a duty to inform your GP if we were concerned that there was a serious risk of harm to yourself or others. Confidentiality is a most important part of this service, and the service subscribes to the ethical framework of the BACP (British Association for Counselling & Psychotherapy). To read the service confidentiality policy visit info.lse.ac.uk/current-students/student-wellbeing/individual-counselling; this provides detailed information on confidentiality and data protection procedures. The service stores data in accordance with the Data Protection Act. Counsellors keep their own records of their work, and these notes are held securely and confidentially for 6 years, after which they are destroyed. These records do not form part of any other record system within the university. The service also stores basic information about each student on a secure and confidential database, which is also kept separate to any other student record system. This information is used to compile aggregate data and monitor the service as a whole. No information that can be traced back to individuals will be released by the counselling service.
  • Consent

 

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Who is in the team

Paul Glynn 
MSc, BACP Acc
Counselling Service Manager
p.glynn@lse.ac.uk

Emma Nabavian
MA, UKCP Reg
e.h.nabavian@lse.ac.uk

Ohemaa Nkansa-Dwamena
C Psychol, DPsych, MSc, BPS Acc, HCPC Reg.
Counsellor
o.a.nkansa-dwamena@lse.ac.uk

Terry Patterson
BSc, BACP Acc, Pg Dip Supervision
t.patterson@lse.ac.uk

Andrew Shorrock
MA, UKCP Reg, AHPP Acc, Pg Dip 
a.shorrock@lse.ac.uk

Monika Smolar
MA, UKCP Reg, BACP Acc
m.smolar@lse.ac.uk

Susie Ward
BSc, PG Dip Supervision, BACP Senior Acc
s.ward@lse.ac.uk

Lisa Corns
Student Wellbeing Service Administration Manager
l.corns@lse.ac.uk

Ella Begum
Student Wellbeing Services Administrator
student.counselling@lse.ac.uk

Adam Sandelson
MSc, BACP Acc, Pg Dip 
Head of Student Wellbeing
a.sandelson@lse.ac.uk

Emergency Situations

Please be aware that we are not an emergency service. 

If you feel the situation is a crisis or emergency, then please contact your GP (or out of hours GP) or the nearest Accident and Emergency. An emergency is when you might present with immediate risk to yourself which could include attempted suicide, serious self harm or harm to others, or where you might find yourself in situations where you feel you lack a sense of self-control, personal responsibility or safety.  

If you are in an emergency or suicidal situation we have guidance available.

Students can find information on what to do if they are worried about another student at What if... you're worried about somebody.

LSE Staff, such as Academic Advisors, can find information on what to do if they are worried about a student at Worried about a student, advice for academic advisors and other staff. This includes the Cause for Concern publication.

Key Policies

Confidentiality

The counselling service is confidential. We will not discuss anything about you outside of the Student Wellbeing Service without your explicit agreement, except in exceptional circumstances (for example, we would have a duty to inform your GP if we were concerned that there was a serious risk of harm to yourself or others).

All counsellors are required to undertake regular supervision of their counselling work. Supervision involves case material being discussed.  Overall client confidentiality is still safeguarded as individual identifying information is not revealed.

Confidentiality is a most important part of this service, and the service subscribes to the ethical framework of the BACP (British Association for Counselling and Psychotherapy).

You can read the Student Wellbeing Service Service confidentiality policy in full (PDF). The confidentiality policy provides detailed information on confidentiality and data protection procedures.

We store data in accordance with the Data Protection Act. Counsellors keep their own records of their work, and these notes are held securely and confidentially for six years, after which they are destroyed. These records do not form part of any other record system within the university.

We also store basic information about each student on a secure and confidential database, which is also kept separate from any other student record system. This information is used to compile aggregate data and monitor the service as a whole. No information that can be traced back to individuals will be released by the counselling service.

Causes for Concern

Staff may find the Cause for Concern publication useful. This publication provides guidance for working with students who are in difficulty. Staff may also need to use the Incident Report Form. 

Information for LSE Staff

For information relevant to LSE Staff inlcuding details about what to do if you are worried about a student visit our staff facing pages.