Welcome to the Student Services Centre (SSC). Please note, we have moved to the ground floor of Connaught House (CON).  It is opposite the Garrick Coffee shop and you enter via the automatic doors that face on the corner of Houghton Street facing on to Aldwych.  It is the office space with the #partofLSE posters on the windows. 

We offer range of services and advice, including; enrolment, student visa advice and compliance, repeat teaching, deferrals, course selection, exams, appeals, results and graduation. We are here as your first point of contact for advice on a wide range of general enquiries.

Advance Notice: The SSC counter and Live Chat will be closed on Wednesday 27 November 2024 for staff training.

The opening hours for counter services and Live Chat are:

The counter is open Monday to Friday, 10am to 4pm.

Live Chat is available Monday to Friday, 9am to 10am and 4pm to 5pm.

Please note:

We are on the ground floor Connaught House (CON), in the office space with the #PartofLSE posters on the outside, next to Wright's Bar. Please enter via the automatic doors on the corner of the building that face Aldwych.   Opening hours are 10am to 4pm.

• Drop in services:
  • The Student Recruitment and Study Abroad team will be available Monday to Friday, 11am to midday in Connaught House.
  • The Visa Advice bookable consultations will take place on Monday, Wednesday and Friday, ground floor Connaught House  (to book please see our Visa Advice Query Form). 
  • The Fees, Income and Credit Control Drop in will take place Monday to Friday, 10am to 3pm from 30 September to 19 October in Connaught House, please check the FICC Welcome & Autumn term support  page for details. 
  • If you have a query you are advised to complete the SSC Contact Form or come to the SSC Counter in person. Please see below for advance notification of SSC Live Chat closures.
  • We will be closed on English public holidays and LSE school closure days, please see the Term Dates webpage for details. 

General enquiries

People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's licence) when collecting documents or accessing services.

Occasionally we have to change our opening hours - any changes will be listed further below.

 Services offered at the Student Services Centre

• Answering of general enquiries relating to a student's own record.

• Answering of general basic enquiries or signposting to the relevant team.

• Production of confirmation of award letters and intermediate transcripts. Please check with the Records Team via our enquiry form before visiting the SSC Counter for this service.

• Collection of transcripts and other requested documents. Please note - documents are kept securely for 6 months, if they are not collected in that time they will be destroyed. 

  All students must show their LSE card in order to collect a document. 

• Collection of replacement LSE Cards which have been ordered online. The collection of ID cards from SSC is not currently available, please go to the Front Desk/Security, Ground Floor, Old Building to collect your replacement LSE ID card.

• Specialist visa advice quick consultations with the Student Advice and Engagement Team. Book your space on the following web page: Visa Advice Query Form

• The Student Recruitment and Study Abroad (SRSA) team will offer drop-in consultations for prospective LSE undergraduate, graduate and study abroad students, Monday to Friday, 11am-12pm, Pankhurst House and from 30 September they will move to Ground Floor, Connaught House (Check here for updates to SRSA services).

• The Fees Income and Credit Control Team Customer Support Team will be available on the ground floor, Connaught House 10am to 12pm, Monday, Wednesday and Friday.

• Information about 18+ Student Oyster Photocards.  More information on what they are and how to apply can be found here. 

Services we are unable to offer at the SSC counter

Unfortunately we are not able to help with the following queries:

• We are unable to answer questions or verify documents for offer holders in person at the Student Services Centre. Before travelling to campus specifically for this reason,  please contact the relevant admissions team for advice as they no longer provide in-person services. If you are advised not to travel to campus, please follow the advice given.

  Undergraduate Admissions

  General Course

  Graduate Admissions
  
  The Undergraduate Admissions Knowledge Base will answer a lot of your questions in advance.
  
  The Graduate Admissions Team do offer a Live Chat service for applicants, to access this you must be an offer holder. You can also find answers on commonly asked questions through all stages of your application on their Knowledge Base.

• Production of reference letters. These should normally be requested from your Academic Mentor or supervisor.

• Advice on housing or council tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.

• Certification of non-LSE documents. The Post Office provide certain identity-checking services.

• We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).

• Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. We provide information on School procedures, however you can contact the Students’ Union Advice Service for independent advice on how to put your case forward. The Students’ Union Advice Service provide additional advice on all LSE procedures and can help you make an informed choice about how to proceed.