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Making a complaint

If you wish to make a complaint the first step is to raise it with the person you have been dealing with, their line manager or the Service Leader of the relevant Division. You can find details of the manager for each team at Student Services 

If, after taking this first step, you are dissatisfied with the outcome you can follow the formal complaint stage laid out in the Formal Student Complaint Procedure (see below). If you do not feel that this first step is appropriate then you can also go straight to the formal process (see below).

Formal Student Complaint Procedure

If you wish to make a complaint about any aspect of your experience at LSE you should follow the Student Complaint Procedure (PDF). This lays out the formal and informal steps that you can take. It covers both academic and administrative matters. 

If you wish to complain about the impact of industrial action on your programme of study in the 2022/23 academic year, please use our online Complaint Form.

You may also find LSE's policies and procedures pages helpful.

Making a formal complaint - Impact of industrial action during your studies

If you wish to make a complaint about the impact of recent strike action during your studies, please see the dedicated complaints form. 

The Office of Independent Adjudicator for Higher Education

The government provides an independent scheme for the review of student complaints. See Office of the Independent Adjudicator for Higher Education (external site).