Student Advice and Engagement Team

We provide advice on academic matters, UKVI student immigration, student engagement and manage front-facing services in the SSC
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What the team does

The Student Advice and Engagement Team provides advice to students on academic matters, UK student immigration, UKVI compliance and manage the front-facing Student Services Centre counter.

Our specific responsibilities include: 

Who is in the team?

Bethan Ovens - Head of Student Advice and Engagement Management

Francesca Galante (starting 19th August 2024) - Deputy Head of Student Advice and Engagement Management

Tasho Rachev - Senior Student Adviser (Student Advice and Engagement)

Emerald Southern-Darbar - Senior Student Adviser (Student Advice and Engagement)

Jacqueline Dudmish - Senior Administrator (Student Advice and Engagement)

Vacancy - Senior Administrator (Student Advice and Engagement)

Ashini Fernando - Senior Administrator (Student Advice and Engagement)

 

Contact the Team

If you have any queries about immigration and visas, you should use the form below. This form captures key information for the team to advise you accurately and you will get a more individual response to your specific immigration situation.

Visa Advice Query Form

The team is also available for a dedicated Visa Advice Drop-in and Live Chat at the following times:

In-person visa advice  quick consultations: Mondays, Wednesdays and Fridays from 1:00pm to 2:00 pm in the Student Services Centre. Book on the link on this web page

Visa Advice Live Chat: Tuesdays and Thursdays from 3:00pm to 4:00pm.

Changes and cancellations to this service can be found here

For all other queries please use the Student Services Centre contact form:

Student Services Centre

Key Policies

Immigration advice and compliance is regulated in the UK by the Office of the Immigration Services Commissioner and the Home Office. 

The Student Advice and Engagement Team have specific policies in place which meet the requirements of these regulatory bodies:

You can find external immigration advisers through the Office of the Immigration Services Commissioner, which has it's own complaints policy in place.

Information for LSE Staff

For information relevant to LSE Staff including details about  key dates and advice for Departmental Tutors visit our staff facing pages.