Student Services Centre

We are a good first point of contact for most general queries. If we can't help you then we will know who can.

Orientation_0066_800x450_16-9_sRGBeVisit the Student Services Centre (SSC) to access a range of services and advice, including; enrolment, immigration and visas, repeat teaching, deferrals, course selection, exams, appeals, intercollegiate enrolment, results and graduation. We are here as your first point of contact for advice on a wide range of general enquiries. 

  • SSC counter services are available Monday to Friday, between 9.30am and 4.30pm.

  • Live chat is available Monday to Friday, 10am to 4pm, and you can also contact us via our online enquiry form 

Please make sure you have completed a Covid Test and reported a negative result prior to visiting SSC.  Checks will take place on randomly chosen individuals at the LSE Library and at pop-up points across LSE’s campus. If you don’t have a negative result, you will be asked to get tested before you can enter LSE buildings and access facilities.

General enquiries

People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's licence) when collecting documents or accessing services.

Occasionally we have to change our opening hours - any changes will be listed in red above and further below.

Services offered at the Student Services Centre


  • Answering of general enquiries relating to a student's own record.

  • Answering of basic enquiries from prospective applicants to LSE or signpost to Student Recruitment or the relevant admissions office.

  • Production of confirmation of award letters, certificates of course selection, and intermediate transcripts.

  • Collection of transcripts and other requested documents. Please note -documents are kept securely for 6 months, if they are not collected in that time they will be destroyed.

  • Collection of replacement LSE Cards which have been ordered online. 

  • Drop-in services for the International Student Visa Advice Team (ISVAT)

  • Information about 18+ Student Oyster Photocards.  More information on what they are and how to apply can be found here.

All students must show their LSE card in order to collect a document.

Services we are unable to offer at the SSC counter

Unfortunately we are not able to help with the following queries:

  • Production of reference letters. These should normally be requested from your Academic Mentor or supervisor.

  • Advice on housing or council tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.

  • Certification of non-LSE documents. The Post Office provide certain identity-checking services.

  • We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).

  • Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. We provide information on School procedures, however you can contact the Students’ Union Advice Service for independent advice on how to put your case forward. The Students’ Union Advice Service provide additional advice on all LSE procedures and can help you make an informed choice about how to proceed.

Changes to Student Services Centre Opening Hours

Upcoming adjustments and closures will be listed here.

2021-22 Academic Year

From Monday 27 September onwards until further notice the counter will be open from 9.30am to 4.3pm, Monday to Friday.

We will be closed on English public holidays and LSE school closure days, please see the Term Dates webpage for details. 

If you need to contact us outside of these times please complete the online enquiry form or use the live chat function which is available Monday - Friday 10am - 4pm. 

Advance notice of Counter and Live Chat planned closures

The SSC Counter will be closed for ceremonies from Monday 13 December 2021 to Thursday 16 December 2021. We will resume normal opening hours on Friday 17 December 2021.

Dropping off documents and surveys

The Student Services Centre counter will be operating in-person services on weekdays, between 10am and 2pm until 17 September

  • Documents or forms to be submitted to the Student Services Centre These can be left in the Student Services Centre during the counter opening times.

  • Documents, forms or fee payments to be submitted to the Fees Office Please contact FICC via their webpage.

  • Documents, forms to be submitted to the Financial Support Office  Please contact the FSO via their webpage.

Please do not attempt to submit documents to the drop boxes as they are currently not in service and are not monitored.

Information about coronavirus

Information for students about the LSE COVID-19 response can be found here.