Welcome to the Student Services Centre (SSC). We offer a range of services and advice, including; enrolment, student visa advice and compliance, repeat teaching, deferrals, course selection, exams, appeals, results and graduation. We are here as your first point of contact for advice on a wide range of general enquiries. 

Opening hours for counter services and Live Chat:

The counter is open from 9.30am to 4pm

Live Chat is available from 9am to 10am and 4pm to 5pm

Our location 

We are located in the Student Services Centre, Ground Floor, Old Building. 

Advance notice of counter and Live Chat service changes

The Student Services Counter will be closed on Friday 20 June 2025 due to building work in the Atrium.

We will be closed on English public holidays and LSE school closure days, there will be no counter or Live chat service during those times. please see the Term Dates webpage for details.

Specialist services:

• Student Marketing, Recruitment and Study Abroad team are available Monday to Friday, 11am to 12pm in Connaught House for questions on applying to study at LSE. (Check here for updates to SMRSA services).
• Fees, Income and Credit Control Drop in will take place 10am to 12pm, Monday, Wednesday and Friday by appointment, during term time. Please check the Fees, Income and Credit Control page for details. Kindly note, if you don't book an appointment but attend during the drop-in hours we can't guarantee you'll be seen, if the Fees Team can see you it's likely there will be a wait to speak to them.
• Visa quick consultations take place Mondays, Wednesdays and Fridays from 11am to 12pm. Appointments must be booked in advance through the forms on the specialist visa advice web page. If no sessions are available, they are fully booked. We cannot see anyone without an appointment.

General enquiries

People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's licence) when collecting documents or accessing services.

 Services offered:

• Enquiries relating to a student's own record - we can only speak to the student directly and not a third-party representing them.

• General SSC enquiries or signposting to the relevant team.

• Production of confirmation of award letters and intermediate transcripts. Please check with the Records Team via our enquiry form before visiting the SSC Counter for this service.

• Collection of transcripts and other requested documents. Please note - documents are kept securely for 6 months, if they are not collected in that time they will be destroyed. 

  All students must show their LSE card in order to collect a document. 

• Collection of replacement LSE Cards which have been ordered online. 

• Information about 18+ Student Oyster Photocards.  More information on what they are and how to apply can be found here. 

Services we are unable to offer at the SSC counter

Unfortunately we are not able to help with the following queries:

• We are unable to answer questions or verify documents for offer holders in person at the Student Services Centre. Before travelling to campus specifically for this reason,  please contact the relevant admissions team for advice as they no longer provide in-person services. If you are advised not to travel to campus, please follow the advice given.

  Undergraduate Admissions

  General Course

  Graduate Admissions
  
  The Undergraduate Admissions Knowledge Base will answer a lot of your questions in advance.
  
  Graduate Admissions offer a Live Chat service for applicants, to access this you must be an offer holder. You can also find answers on commonly asked questions through all stages of your application on their Knowledge Base.

• Advice on applying to the Summer School. You will need to contact the Summer School directly.

• Advice on housing or Council Tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.

• Certification of non-LSE documents. The Post Office provide certain identity-checking services.

• We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).

• Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. We provide information on School procedures, however you can contact the Students’ Union Advice Service for independent advice on how to put your case forward. The Students’ Union Advice Service provide additional advice on all LSE procedures and can help you make an informed choice about how to proceed.