People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's license) when collecting documents or accessing services.

During the exam period, the SSC will operate extended opening hours of Monday - Friday, 9:30am - 4pm. 

During the rest of the year, the SSC is normally open Monday - Friday, 11am - 4pm. 

Occasionally we have to change our opening hours - any changes will be listed below.

• Answering of general enquiries relating to a student's own record
• Answering of basic enquiries from prospective applicants to LSE or signpost to Student Recruitment or the relevant admissions office
• Production of Certificates of Registration (for opening a Bank Account, applying for Council Tax exemption, applying for a Schengen visa, etc) and Module Certificates
• Collection of transcripts and other requested documents
• Collection of student loan, scholarship and refund cheques
• Collection of replacement LSE Cards which have been ordered online
• Drop-in services for the Fees, Income and Credit Control Office, Financial Support Office, Graduate Admissions Offices and for the International Student Visa Advice Team (ISVAT). See below for more details.
• Information about 18+ Student Oyster Photocards.  More information on what they are and how to apply can be found here.

All students must show their LSE card in order to collect a document or cheque.

Unfortunately we are not able to help with the following queries:

• Production of reference letters. These should normally be requested from your Academic Mentor or supervisor.
• Advice on housing or council tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.
• Certification of non-LSE documents. The Post Office provide certain identity-checking services.
• We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).
• Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. We provide information on School procedures, however you can contact the Students’ Union Advice Service for independent advice on how to put your case forward. The Students’ Union Advice Service provide additional advice on all LSE procedures and can help you make an informed choice about how to proceed.

Upcoming adjustments and closures will be listed here.

2019-20 Academic Year

January Exams 2020: The SSC counter will be open from 9.30am to 4pm from Monday 13 January to Friday 17 January.

Spring Bank Holiday 2020: We will be closed on Friday 8 May. We will re-open at 9:30am on Monday 11 May.

If you are just dropping something off you do not need to wait in line:

• Documents or forms to be submitted to the Student Services Centre These can be left in the Student Services Centre drop-box located along the wall with the pictures of Nobel Prize winners.
• Documents, forms or fee payments (by cheque) to be submitted to the Fees OfficeThese can be left in the fees drop-box also located along the wall with the pictures of Nobel Prize Winners. Look for the yellow signs. Please be sure to include a fees cover sheet (available next to the drop box) with all submissions.
• Documents, forms to be submitted to the Financial Support Office These can be left in the Financial Support Office drop-box also located along the wall with the pictures of Nobel Prize Winners.
• Student Satisfaction (Teaching) Surveys These can be left in the red box on the Student Services Centre Counter.

All drop boxes are emptied at least twice daily on weekdays.

Information for students about the current Coronavirus outbreak in Wuhan, China can be found here.