We are located in the Student Services Centre, Ground Floor, Old Building.

Summer School enquiries should be directed to LSE's dedicated Summer School team, you can find their contact details here.

 There are three ways you can contact the Student Services Centre (SSC):

• In person at the SSC counter
• Through the SSC enquiry form for students or the SSC enquiry form for alumni and external enquirers. 
• Online via Live Chat (campus enrolled students only).  

If you are a current staff member, you can access staff contacts through the staff webpages. 

Replies to our enquiry forms will be sent as an email from ssc.servicedesk@mail.lse.ac.uk - this is a valid, authentic LSE email address.  Please note you cannot start new queries by emailing this address directly; rather you should use the enquiry form as outlined below.  However, once you receive an email from this address, you can reply by email to the existing thread rather than starting a new enquiry

 Live Chat

Our Student Services Centre team will be available to answer your questions. Please note that the service is not available during UK public holidays and School closures. Check the SSC page for advance notice of closures. 

Live Chat is complementary to the Student Services Centre counter and is currently running at the following times:

• 9am to 10am
• 4pm to 5pm

Who is this service for?

The SSC Live Chat is for campus enrolled students studying on taught degree programmes. It is not intended to be used by staff, as you can get in touch by email or via Teams.  We regret that we are unable to assist with queries on the following areas via Live Chat:

• Potential applicants to LSE - our Student Marketing and Recruitment team have their own Live Chat
• Applicants and offer holders - the Student Services Centre is not involved in the admissions process so will be unable to advise on the progress of your application or meeting the conditions of your offer. You will need to contact the relevant admissions team.
• Offer holders and students seeking specialist immigration advice - you should contact the Student Advice and Engagement Team through their dedicated channels.
• Research degree students - you will need to speak to the PhD Academy
• Fees, Income and Credit Control 
• IT Technical Support
• Alumni - please complete our external contact form

Who will I chat to?

The SSC Live Chat is run by staff from all of our teams.  You may not be chatting to a specialist in the area you are querying. Staff may refer you to our contact form so that you get a response from the correct team.

Live Chat is intended for quick queries as a complementary service to the SSC counter and  enquiry form.  If your query is urgent and you are on campus, it would be better to come in person to the Student Services Centre.

If you have made a request via our enquiry form for verification letters or transcripts, please wait five working days before contacting us. These cases are dealt with by the respective teams and our Live Chat operators are unable to expedite cases that are within that timeframe

How do I access it? 

You can chat to us by clicking on the linked box on the right-hand side of this page.You will be asked to enter your name, surname, email, LSE ID number and subject of your chat. 

If you receive a message that no agents are available, it means that we are busy with chats.  You can still get in touch by coming to the Student Services Centre or completing an enquiry form.

 Specialist services:

• Student Recruitment and Study Abroad team are available Monday to Friday, 11am to 12pm for questions on applying to study at LSE. (Check here for updates to SRSA services). 
• The Fees, Income and Credit Control drop in are available on Thursdays between 10am to 12pm  and 1pm to 3pm by appointment only. Please check the FICC Winter Term Support Webpage for full details and updates to services.
• Visa Advice quick consultations take place Mondays, Wednesdays and Fridays from 11am to 12pm. Appointments must be booked in advance through the forms on the specialist visa advice web page. If no sessions are available, they are fully booked. We cannot see anyone without an appointment.

 General enquiries

People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's licence) when collecting documents or accessing services.

We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection). 

Services offered:

• Enquiries relating to a student's own record - we can only speak to the student directly.
• General SSC enquiries or signposting to the relevant team.
• You can instantly generate a PDF version of your intermediate transcript using Student LfY, you only need to visit the Student Services Centre if you need a hard-copy. 
• Collection of final transcripts and other requested documents. Please note - documents are kept securely for 6 months, if they are not collected in that time they will be destroyed. All students must show their LSE card in order to collect a document.
• Collection of replacement LSE Cards which have been ordered online. 
• Information about 18+ Student Oyster Photocards.  

Services we are unable to offer at the SSC counter

Unfortunately we are not able to help with the following queries:

• We are unable to answer questions regarding Admissions, please contact the relevant team if you have a question:

  Undergraduate Admissions, General Course or Graduate Admissions

• Advice on applying to the Summer School. You will need to contact the Summer School directly.

• Advice on housing or Council Tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.

• Certification of non-LSE documents. The Post Office provide certain identity-checking services.

• Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. 

Before submitting an enquiry, you may like to do a general Google search for what you are looking for. Most of the information and processes are outlined on our webpages. You can also browse the frequently asked questions and how to guides. 

You can find our enquiry form by following the steps below:

1. Click on the link to the enquiry form

You can access the enquiry form from the SSC webpages. You will be asked to enter your student ID and password.

2. Find the area you need help with and then choose the relevant drop-down.

Each subject will link to useful web pages, so we recommend reading these first as you may find your question is answered there.

3. If your question is not answered on the web pages

Complete the enquiry form - please provide as much detail as possible in the subject.

If the subject of your question is not listed in the form options, please choose 'Other Student Services enquiries'. 

Please allow 3-5 working days for the relevant team to respond. You will not be able to track your enquiry but a member of the team will respond in due course. 

All teams in the Student Services Centre will be able to see your enquiry, with the exception of any queries sent via the specialist visa advice form.

If you are new to LSE or do not have a student or applicant record, or you are an alumnus, you will still be able to submit an enquiry to the Student Services Centre through our external form.