Student Services Centre

We are a good first point of contact for most general queries. If we can't help you then we will know who can.

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Visit the Student Services Centre (SSC) to access a range of services and advice, including admissions, registration, fees, financial support, immigration and visas, Erasmus, course choice, exams, results and graduation.

The SSC is open Monday - Friday, 11am - 4pm. 

Occasionally we have to change our opening hours - any changes will be listed below.

General enquiries

People from across Student Services staff the Student Services Centre counter. We are there as your first point of contact for advice on a wide range of general enquiries.

You will be asked to present your LSE Card or another official form of photo ID (ie, passport or driver's license) when collecting documents or accessing services.

During the exam period, the SSC will operate extended opening hours of Monday - Friday, 9:30am - 4pm. 

During the rest of the year, the SSC is normally open Monday - Friday, 11am - 4pm. 

Occasionally we have to change our opening hours - any changes will be listed below.

Services offered at the Student Services Centre

  • Answering of general enquiries relating to a student's own record
  • Answering of basic enquiries from prospective applicants to LSE or signpost to Student Recruitment or the relevant admissions office
  • Production of Certificates of Registration (for opening a Bank Account, applying for Council Tax exemption, applying for a Schengen visa, etc) and Module Certificates
  • Collection of transcripts and other requested documents
  • Collection of student loan, scholarship and refund cheques
  • Collection of replacement LSE Cards which have been ordered online
  • Drop-in services for the Fees Office, Financial Support Office, Graduate Admissions Offices and for the International Student Visa Advice Team (ISVAT). See below for more details.
  • Approval of Oyster travel cards.  More information on what they are and how to apply can be found here.

All students must show their LSE card in order to collect a document or cheque.

Services we are unable to offer at the SSC counter

Unfortunately we are not able to help with the following queries:

  • Production of reference letters. These should normally be requested from your Academic Adviser or supervisor.
  • Advice on housing or council tax. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.
  • Certification of non-LSE documents. The Post Office provide certain identity-checking services.
  • We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).
  • Advice on the content of a complaint/academic appeal or on responding to an academic misconduct allegation. We provide information on School procedures, however you can contact the Students’ Union Advice Service for independent advice on how to put your case forward. The Students’ Union Advice Service provide additional advice on all LSE procedures and can help you make an informed choice about how to proceed.

Specialist Drop-in sessions

Drop-in sessions are not available when LSE is closed. Any changes to the published drop-in times will be communicated on our twitter feed: @LSE_SSC

Graduate Admissions

What: Graduate Admissions can answer questions about admission to LSE from prospective applicants and offer holders.

When: During term-time, the drop-in normally operates 11am - 12pm and 3pm - 4pm on weekdays, except on Wednesdays when they are only available from 11am - 12pm. Outside of term-time the drop-in operates 11am-12pm only.

How: Graduate Admission operate using a sign-up sheet: please add your name to the blue list and then take a seat until you are called forward. Graduate Admissions may only be able to meet with a limited number of visitors during their drop-in at peak periods. Visitors are encouraged to arrive early to avoid disappointment.  

Undergraduate Admissions

Undergraduate Admissions do not operate a drop-in session but you can visit them on the 6th Floor or Pankhurst House (PAN) between 9:30am and 4:30pm, Monday to Friday.

International Visa Advice Team (ISVAT)

What: ISVAT can advise students on the student immigration rules. Please visit their webpages before attending a drop-in session. 

When: During Michaelmas and Lent Term the drop-in normally runs between 1.30pm and 2.30pm, Monday to Friday . At all other times of year the drop-in operates between 1.30pm and 2.30pm on Tuesdays and Thursdays.

How: ISVAT operate using a timed sign-up sheet: please add your name to the yellow list and then take a seat until you are called forward. ISVAT are only be able to meet with a limited number of visitors during peak periods so you are encouraged to sign up in advance.

Fees Office

What: The Fees Office can answer questions about tuition fees and loans. 

When: During term time, The Fees Office are available between 2pm and 3pm on Mondays, Tuesdays, Thursdays and Fridays. On Wednesday they are available between 11am and 12noon. Outside of term time they are available between 2pm and 3pm on Mondays and Fridays, and 11am and 12noon on Wednesdays.

How: The Fees Office operate a walk-up service with their own queue at the far end of the counter. You do not need to sign-up in advance, just turn up. 

Financial Support Office (FSO)

What: FSO can advise you about scholarships, awards and emergency funding.

When: During Michaelmas Term the drop-in normally runs between 1.00pm and 2.00pm Monday to Friday . At all other times of year the drop-in operates between 1.00pm and 2.00pm on Mondays, Wednesday and Fridays.

How: FSO operate using a timed sign-up sheet: please add your name to the white list and then take a seat until you are called forward. 

Graduation

Shortly before each set of graduation ceremonies the Graduation Team will also run drop-in sessions to answer any questions you might have about the ceremonies. The times and dates will be advertised on our twitter feed and on the Plasma Screen in the Student Services Centre.

Assessment Regulations

In the week after results release the Assessment Regulations Team will also run drop-in sessions to discuss results and the appeals process. The times and dates will be advertised on our twitter feed and on the Plasma Screen in the Student Services Centre.

Changes to Student Services Centre Opening Hours

Upcoming adjustments and closures will be listed here

November 2018: We will open at 11:15am on Friday 9 November, following the Act of Remembrance 2018.

November 2018: We will be closed on Friday 23 November due to an event in the Atrium. We will re-open at 11am on Monday 26 November.

Christmas 2018-19: We will be closed from Friday 21 December to Tuesday 1 January inclusive. We will re-open at 11am on Wednesday 2 January. 

Easter 2019: We will be closed from Thursday 18 April to Wednesday 24 April inclusive. We will re-open at 11am on Thursday 25 April

May Bank Holiday 2018: We will be closed on Monday 6 May. We will re-open at 11am on Tuesday 7 May.

Dropping off documents and surveys

If you are just dropping something off you do not need to wait in line:

  • Documents or forms to be submitted to the Student Services Centre These can be left in the Student Services Centre drop-box located along the wall with the pictures of Nobel Prize winners.
  • Documents, forms or fee payments (by cheque) to be submitted to the Fees OfficeThese can be left in the fees drop-box also located along the wall with the pictures of Nobel Prize Winners. Look for the yellow signs. Please be sure to include a fees cover sheet (available next to the drop box) with all submissions.
  • Documents, forms to be submitted to the Financial Support Office These can be left in the Financial Support Office drop-box also located along the wall with the pictures of Nobel Prize Winners.
  • Student Satisfaction (Teaching) Surveys These can be left in the red box on the Student Services Centre Counter.

All drop boxes are emptied at least twice daily on weekdays.

Giving feedback

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Twitter

LSE Student Services LSE_SSC

You've got less than one week left to book your academic dress for the December 2018 graduation ceremonies! Don't m… twitter.com/i/web/status/1…

3 hours ago

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LSE Student Services LSE_SSC

Advance notice: we're going to be closed on Friday 23 November because of an event taking place in the atrium. Come… twitter.com/i/web/status/1…

yesterday

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Contact us

Telephone

Telephone +44 (0) 20 7955 6167

Email

Email ssc.advice@lse.ac.uk

Address View on Google maps

Student Services Centre, (Ground Floor) Old Building, Houghton Street, London, WC2A 2AE