Disability and Wellbeing Service

We have experts in long term health conditions, physical disabilities, sensory impairments, mental health and specific learning difficulties. We can put in place Inclusion Plans and help with Individual Examination Adjustments.

Alternative arrangements due to coronavirus (COVID-19)

While the LSE campus is closed due to measures relating to COVID-19, the Disability and Wellbeing Service is still here to support our students. Our entire team is working remotely in order to uphold our aim of facilitating an inclusive learning environment during these unprecedented times. 

Appointments and opening times

Our core opening hours remain the same, Monday – Friday, 9.30am – 5.00pm with the exception of School closure days and public holidays.          

We are offering appointments during opening hours remotely via Zoom or telephone. To find out how to request an appointment please see details in the box below. Alternatively, if you are already registered please feel free to contact your assigned adviser directly to arrange an appointment.            

How to contact the team

If you are already registered please feel free to contact your adviser directly with any queries, or to arrange an appointment.

For general enquiries or to register with our service please:

We will endeavour to respond within 3 working days, though a response may be slower than usual during these unprecedented times. 

Summer Term 2020 Assessment Guidance

In light of the current situation and the moving of all Summer Term 2020 exams (and the August UG IRDAP) to online assessment, some changes have been made to the way reasonable adjustments will be implemented. Please see the below documents for guidance:

If you have any queries or concerns about what this new guidance means for you, where possible please contact your adviser directly, or alternatively email disability-dyslexia@lse.ac.uk

Who is in the team

Venitia Stoby
Disability and Wellbeing Service Manager

Disability Advisers

Kirsty Mackenzie
Senior Disability Adviser

Sebastian Boo
Disability Adviser

Jules Dracott
Disability Adviser

Nadia Drews
Disability Adviser

Angus Lamb
Disability Adviser

Sally Reynolds
Disability Adviser

Mental Health Advisers

Stef Hackney
Senior Mental Health Adviser

Jamie Gething
Mental Health Adviser

Michelle Gideon
Mental Health Adviser

Rebekah Griffiths
Mental Health Adviser

Administration Team

Lisa Corns
Student Wellbeing Service Administration Manager

Tyrone D'Souza
Student Wellbeing Service Administrator

Debbie Wheatley
Student Wellbeing Service Administrator

Looking after your wellbeing 

Mind have produced a useful guide to looking after your wellbeing during this extraordinary time. 

In this period of isolation and social distancing we recognise that it is important for our School community to stay connected. If you are a student experiencing acute difficulties please be aware that you can always speak with a member of our mental health team for advice and guidance, or access the Student Counselling Service for therapeutic support. 

Urgent and out of hours mental health support 

Please note that as per the latest NHS guidance you should not present in person at any hospital, GP surgery or pharmacy in the first instance. If you require medical assistance please read further information on the NHS website, or see information on remote forms of support for those experiencing an acute mental health difficulty or crisis below:

Samaritans - for people experiencing high levels of distress including suicidal feelings. Contact Samaritans helpline (24 hour helpline) on 116 123 or email jo@samaritans.org

Nightline - offers a confidential listening, support and practical information service for students in London. They are open from 6pm to 8am every night of term. Twitter @LondonNightline Facebook facebook.com/LondonNightline Tel. 0207 631 0101 Text 07717 989 900 Email listening@nightline.org.uk

Shout - is a 24/7 text service, free on UK mobile networks for anyone in crisis, anytime, anywhere. Text 85258 

Utilising assistive technology to aid your studies

Whilst we are all spending more time at home and inevitably relying even more on technology to undertake our work it might be a good idea to look into how assistive technology can help you be more productive.

Have your computer read to you 

Do you have difficulties reading a screen for a prolonged period? Find it easier to absorb verbal information? If so you may want to try out the various free and easy ways in which your computer or device can read to you:


Do you have difficulties writing or typing? Find it easier to express yourself when speaking? If so you may want to try dictation software, having your computer or device type what you say:

  • There are two ways to access dictation software for free, which is in-built for Mac users, or available through Microsoft Word for PC users. If you do not find either of these options work very accurately with your voice you may wish to explore using a form of the Dragon software
  • Dragon Anywhere is an app from the world leaders in dictation software which adapts to your voice and works very accurately for most users. It comes with a 7-day free trial, and a reasonable monthly subscription fee thereafter. Versions are also available for desktops and laptops. Eligible students may be able to receive funding towards products such as Dragon via DWS

Help making your device easier to use

The following webpages contain a lot of useful tips and tricks to make your device easier to use. It will be of particular interest to those with sensory, motor or cognitive impairments:

Explore what’s out there

The below page contains a huge list of resources, many of them free, which can help you with studying, productivity, mindfulness and organisation (among other things):

Key Policies and Procedures


The Student Wellbeing Service Confidentiality Policy (PDF) sets out how we will deal with the information that we hold in the Disability and Wellbeing Service. 

For more information on disclosure and documents please visit Disclosing and documents

Inclusion Plans

Inclusion Plans (IPs) are LSE's system for recording the adjustments and resources which are deemed necessary to meet the individual needs of a disabled student.

Policy on Disability

LSE's Policy on Disability (PDF) sets out how we aim to implement the requirements of current legislation.

Equality Statement

LSE's Equality Statement and the Single Equality Scheme set out how we, as an institution, will enhance our equality practices in both our role as an employer of choice and provider of education.

Information for LSE Staff

For information relevant to LSE Staff including details about Inclusion Plans, Inclusive Teaching Guides and what to do if you are worried about a student visit our staff facing pages.