About the Disability and Mental Health Service

We have experts in long term health conditions, physical disabilities, sensory impairments, mental health and specific learning difficulties. We can put in place My Adjustments and help with Central Examination Adjustments.

Watch our video to learn who we are and how we can support you

The Disability and Mental Health Service (DMHS) offers confidential advice and support to all disabled students. This includes support for students with physical impairments, long-term health conditions, mental health conditions, specific learning difficulties, and autistic spectrum conditions.

We work to support LSE in its commitment to create an inclusive learning environment and ensure our students are treated equitably.

You can find out more about the work we do by exploring our homepage, and how to access the service by visiting our Speak with an Adviser page.

We are open every Monday - Friday, 9am – 5pm with the exception of School closure days and public holidays.

If you have never used our service before, please see our condition-specific support pages, accessible via our homepage for information on what to expect and how to request an initial appointment.

If you have used the service and would like to book a follow-up appointment, please see our Speak to an Adviser page.

Lead DMHS Adviser

After your initial appointment with the Disability and Mental Health Service, you will be allocated a ‘lead’ DMHS Adviser - either a Disability Adviser or a Mental Health Adviser. Your lead adviser will be your main point of contact within the service. We aim to reply to any queries within 3 working days.

If your lead adviser is on leave or unavailable, your query will be reviewed and picked up by another member of the team as appropriate.

Changing your Adviser

If you would like to change your adviser, please email student.wellbeing@lse.ac.uk.
You do not need to give a reason unless you choose to, and another adviser will be allocated to you as soon as possible. We understand that sometimes the fit just isn’t quite right.

Confidentiality and Data Protection

Our service is committed to confidentiality and data protection. For more details, please read our Confidentiality Policy.

We are unable to share information about a student with parents or carers unless we have the student’s express permission and/or significant concerns about their safety.

If a parent or carer has concerns about a student’s wellbeing, these should be shared with us via our Cause for Concern page.

Liaison with Parents and Carers

Decisions about support provided to students at LSE are made by the student, together with their DMHS Adviser. Parents and carers can play an important role in helping students prepare for their time at university, but once the student is enrolled, Advisers will always communicate directly with students themselves to make sure that they are at the centre of any decisions about their support. With students’ permission, parents, carers or others may join meetings or be copied into emails to discuss support, but meetings will not usually proceed without the student being present.

Complaints

Our aim is to provide the best service possible. If you feel we have fallen short, please follow our Complaints Procedure to make an informal complaint and ensure your concern is addressed by the appropriate member of staff.

Please note, if your complaint is not specific to Student Wellbeing Services you can should follow LSE’s school-wide complaints procedure I want to make a complaint.