Salesforce.org HE User Conference

The 2nd Salesforce.org Higher Education User Group will take place on Thursday 19 April 2018 at the London School of Economics and Political Science (LSE).

Venue: New Academic Building (NAB), 54 Lincoln's Inn Fields, London, WC2A 3LJ

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Welcome reception

The informal drinks and canapes event the night before (Wednesday 18th April) will be at Smith & Wollensky (The Adelphi Building, Covent Garden Riverside, 1-11 John Adam St, London WC2N 6HT) from 6:00pm to 8:00pm.

Registration

The registration desk can be found on the open plan ground floor of the New Academic Building (NAB) and begins at 8:45am. Please bring your QR code with you for registration, either on paper or electronically so we can record attendance. There will be refreshments in the exhibition space on arrival.

Location

The event is being held in the New Academic Building (NAB), 54 Lincoln's Inn Fields. Details about travelling to LSE can be found via our campus map.

Wifi

There is wifi in the venue. If your organisation uses the eduroam network you should automatically have access. If not, you will need to complete the brief registration on “The Cloud” wifi at the venue.

Agenda

Conference agenda
Time	Length	Title	Abstract	Organisation	Speaker
8.45am	45 min	Registration	Registration and exhibition space open with refreshments
9.30am	15 min	Welcome	Both LSE and Salesforce.org will open the User Conference with an outline of the agenda and purpose of the day	LSE & Salesforce.org	Mike Page & Jim Levi
9.45am	45 min	LSE's Enterprise Journey	LSE will present how they are using apps from the Salesforce ecosystem and the Service Cloud for their enterprise journey, including widening participation, student recruitment, admissions, academic departments, research centres, LSE’s public events, Advancement and much more.	LSE	Mike Page & colleagues
10.30am	5 min	Break
10.35am	35 min	Update from Salesforce.org	With student satisfaction near the top of priorities for most academic organisations in the UK, Salesforce.org will demonstrate how existing customers from around the world are using Salesforce technology, ecosystem and support to create a deeper engagement between the various faculties and the student.	Salesforce.org
11.10am	30 min	EMD Business School on HEDA and Pardot	For the last three years EMD has implemented Salesforce HEDA but also for organisational accounts, corporate relations, library resources, marketing activities (Pardot). Xavier’s presentation will cover this.	EMD Business School	Xavier Palou
11.40am	20 min	Coffee break
12.00pm	30 min	University of Plymouth on Enterprise CRM	Rupert Frankum from University of Plymouth with a recap of their vision for enterprise CRM and their evolving delivery of student support on the platform.	University of Plymouth	Rupert Frankum
12.30pm	30 min	Said Business School on Sales Cloud	Iain Harper from Oxford University Said Business School on their roll out of the Sales Cloud across the (many) areas of the business, and the work they have been doing with the Marketing Cloud and Social Studio.	Oxford University Said Business School	Iain Harper
1.00pm	50 min	Lunch	Lunch in the exhibition space
1.50pm	70 min	Demo Jam	A fast, furious and fun demo jam from some amazing Independent Software Vendors (ISVs) - And we get to vote on the best one!	TargetX, Elements, Causeview, New Voice Media, GeckoEngage, FinancialForce
3.00pm	10 min	Break
3.10pm	60 min	Keynote	Andrew Hargreaves from dataHE on data and data capability as the performance differentiator in the sector, and the role of CRM data in that opportunity.	dataHE	Andrew Hargreaves
4.10pm	20 min	Closing	Thanks, recap, announcements, next meeting...		Mike Page
4.30pm	60 min	Happy Hour	Drinks in the exhibition space
5.30pm		Close

Attendance is free, and all current and prospective Salesforce HE users are welcome. Please note there is a small charge for ISV/supplier/partner attendance.

Sign up now to reserve your place.

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