Tech Support

Tech support is available 24/7 via: 020 7107 5000

IMPORTANT MESSAGE - PASSWORD RESETS

We are experiencing significant calls as a result of the password reset requirement and the Service Desk is working super hard to deal with all calls but there is a delay in getting to everyone.    The best way to contact the Service Desk during this really busy period is by email, (tech.support@lse.ac.uk).   That way you don’t have to wait on the phone before your call is answered. 

  • LSE ID
  • LSE Username
  • LSE email address
  • Personal email address to email you the new password
  • Picture of one form of photo ID (passport, driving licence, national ID card, LSE ID card, etc.)

 

 How to resolve the most common queries: 

IT Account Management Issues

To reset your LSE account password, please click here and be prepared to login.

The step-by-step instructions will advise you to go to your Microsoft My Account page and click on "Change Password" located in the password tile.

Enter your old password and then your new one.  Remember: Your new password must be at least 15 characters and meet our other password policy requirements.

Cyber security issues

To report phishing, please send the email as an attachment (not forward or screenshot) to phishing@lse.ac.uk and confirm you didn't click the link/download any attachments. We will get back to you as soon as possible with further advice. 

You can also report spam and phishing directly to Microsoft. In Outlook web client, right click the email in your LSE inbox, click Security options, and then select Mark as junk, Block sender, or Report phishing.

For all other cyber security queries, including about the Cyber Security Awareness Training on Moodle, please contact dts.cyber.security.and.risk@lse.ac.uk

Printing on campus

Please click here to read more about how to use campus computers for printing.

LSE's Mobile Printing service is the quick way to send your documents to print directly from your mobile device. Go to mobileprint.lse.ac.uk and log in using your LSE username and password to get started. Please click here for more mobile printing guidance.

 

How to contact us

For anything else/general query or technology issue that cannot be answered from the information above, contact us: 

  • By phone: 020 7107 5000 | x5000                                                                                     
  • By portal:    Tech Support Portal                                                                                                   *Please be aware you will need to be on the LSE network to login to the portal using your LSE username (not Email address) and password. If you currently do not have access to your account, please send an email or call us for support.
  • By email: tech.support@lse.ac.uk
  • In person: Visit us at the library building (Tech Centre, 1st floor)
    -Monday to Friday: 09:30 - 17:30
    -Saturday 11:00 - 18:00
  • Password reset: For information on LSE's password policy and how to reset your password, please visit Change password
  • Remote Support Session: If you have been asked to start a remote support session by one of our team, please visit bomgar.lse.ac.uk

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