How to access the Support Application
The Support Application can be accessed by clicking on the ♡ icon in the menu bar. This ensures that it can be easily accessed at any time, even if you are already using any other application.
When clicked, you will be presented with the following screen:
Alerting
The Support Application alerts you when the following conditions occur on your Mac. They are represented by an orange indicator on the ♡ icon in your menu bar:
Self-Service:
If you want to install an application please click on the Self-Service icon.
macOS Version:
A new software update is availabe for your Mac. Selecting the macOS Version button will direct you to System Preferences, where you can follow instructions to update your Mac. It is important you always install the latest available version of macOS for your security.
Last Reboot:
If you have not rebooted your Mac in over 7 days, an "!" mark will appear on the Last Reboot button. It is important that you periodically restart your Mac to ensure that it runs smoothly.
Storage Utilisation:
It is important that you ensure your local storage is well-managed, as this will ensure you are able to apply security and application updates. If your Mac storage is utilising more than 80% of the built-in storage, you will be able to select the 'Drive' icon within the Support Application which, when selected, will launch the file manager where you can optimise your data.
Need further support?
If you still require assistance or have any further questions, please contact Tech Support.