Desk phone user guide

To start using your telephone you must first change your Voice Portal passcode and record a voicemail greeting.

- Dial 88 from your telephone

- When prompted, enter the passcode emailed to you by Tech Support, followed by hash (#)

- Follow the instructions to enter your new passcode and to record your new voicemail.

Passcode requirements

Your passcode must conform to the following criteria:

- At least 5 digits and not the same repeated five numbers

- Not your own extension number (forward or in reverse), or the previous code used

Making a call:

Leave handset on hook, dial required number, then lift handset.

Answering a call:

Pick up the handset.

Ending a call:

Hang up the handset or press the 'End Call' soft key.

Operator:

Dial '100'

External line:

There is no need to dial '9' for an outside line, you just need to dial the number required.

During a call press the 'Transfer' soft key (to put the caller on hold), and enter the transfer phone number.

Either wait for the user to answer or press the 'Transfer' key immediately.

During your call, press the 'Hold' button to place the user on hold. Press again to resume the call.

Call the first party as described in the 'Call management' section.

Press the 'Conference' soft key to put the caller on hold.

Dial the second party and press the 'Conference' soft key to add them to the call.

During your call, press the red 'Mute' button.  Press again to unmute.

During mute, you can hear the other party, but they cannot hear you.

The message waiting indicator will flash red to indicate you have voicemail.

Diall 88 to access voicemail and enter your passcode.

Follow the voice prompts to access your voicemail.

By default, all voicemail is also sent by email.

Access your voicemail externally from 020 3040 4599.

Up arrow = speed dial information

Left arrow = received calls

Down arrow = missed calls

With the handset on the hook, dial the following codes followed by the 'Dial' button: