LSE uses the Office 365 (O365) environment with it's subscription to Microsoft’s education.
DTS faces a few challenges in supporting new O365 services. Microsoft actively develops O365, adding new tools and functionality automatically to our provision. Ensuring we are ready with adequate support arrangements and user guidance in a timely manner has, at times, proved difficult.
Before making a decision on whether we can fully support a Microsoft service, DTS needs to test them in the LSE environment and against our policies.
To help you see how we support O365 applications, we have developed the following matrix:
| Service Level | O365 Application | Level Description |
|---|
|
Managed
|
Word
Excel
PowerPoint
Outlook
SharePoint
Skype for Business
OneDrive for Business
Teams
|
Core services which are proactively monitored and supported.
|
|
Supported
|
Access
OneNote
Planner
|
Services DTS will reactively support.
|
|
Unsupported
|
Forms
Yammer
Sway
Office Mix
Information Rights Management*
Dynamics 365
Microsoft Stream
Delve
PowerApps
Flow
|
Services will not be supported and while users can use them, any issues will have to be dealt with by Microsoft.
|
*If you are Interested in using Information Rights Management, please contact our Information Security Team directly to discuss your requirements: imt.infosec@lse.ac.uk
Service Level Definitions
Definitions and examples of the DTS support levels can be found below:
Applications in this section are usually core services which DTS proactively monitors and provides training and guidance on.
If you have any technical issues, we will assist you via our IT Service Desk and relevant support teams.
Online guidance and FAQs can be found here.
O365 applications like Access and OneNote are supported by our IT Service Desk and relevant teams.
We will respond to support queries, however we may not proactively advertise these services.
Using an application in this section is at your own risk, meaning DTS will not be able to provide technical support should you have any issues.
Technical queries will be referred to Microsoft.
Online guidance and support can be found on the Microsoft website.
The matrix will be regularly reviewed and updated as new features become available and/or when DTS support arrangements are put in place. Meaning, O365 applications could move between support levels at any point.
While something maybe in the unsupported section today, they may become a supported or managed service at a later date.
Related Information
Unless backed up elsewhere, documents, records and other information deleted from the O365 environment once deleted will be permanently deleted.
Please back up important information to your H space or shared drive if you need to keep it but it no longer needs to be held in the O365 environment.
All staff should keep to the School’s retention schedule when deleting other electronic information, which you are encouraged to do on at least a yearly basis.
If you are unsure if electronic information should be destroyed, please contact the School’s Records Manager, Rachael Maguire.
If you think there is a possibility your electronic information has historical importance, please contact the LSE Archivist, Sue Donnelly.
There are a number of Information Security (InfoSec) policies and processes in place to help keep staff and students safe online. For example:
These documents are also critical for providing assurance to funders, regulators, auditors and governments that LSE takes seriously the confidentiality, integrity and availability of data placed in its care.
For more InfoSec policies, procedures, useful guidelines and documentation, see here.
Please contact our IT Service Desk in the first instance if you require advice about using O365 applications: