Tableau FAQ

Are you a new user?

Tableau is not a default service, i.e. staff are not automatically given an account.  If you have never accessed Tableau Server prior to this attempt then please check with tech.support@lse.ac.uk whether you have an account.  Include your department or division so that an account can be set up if you don't already have one.

Are you working off-campus?

If you are working off-campus, check your VPN is connected.  If you are connected and are still having connection issues, email tech.support@lse.ac.uk with details of any error message you receive.

Are you working on campus?

If you are working on campus but cannot login, try logging in with your email address and normal password and then your username and normal password.  If neither of these options work, email tech.support@lse.ac.uk with details of any error message you receive.

The error message reads: ‘Error Message {"result":{"errors":[{"code":43}]}}’

This is a result of additional security being added to internet browseers.  Follow the instructions on the Tableau website to resolve the issues.  If you need support to follow the instructions, please email tech.support@lse.ac.uk, referencing 'Tableau Kerberos Help' in the subject line.

The error message reads: ‘Forbidden Action.You are not authorized to perform this action. (20) To access this workbook, you must have the Connect permission for its data source.’

This is a result of the developer forgetting to embed the data source access credentials into the dashboard at publication.  If you know who the developer or development team is, then email them asking them to embed the data source access credentials and republish.  If they are not sure how to do this , please ask them to email planning.division@lse.ac.uk for support.  If you do not know who the develper or developer team is, then email tech.support@lse.ac.uk with 'Tableau Dashboard Issue' in the subject line. Include a link to the affected dashboard and ask them to contact the developer to request the change.

If you have your dashboards displaying in grid format, (as preview images), check that you are clicking on the image rather than a link in the pop-up tooltip.  If this option does not work email tech.support@lse.ac.uk with details of any error message you receive.

Please see the Available Dashboards page