RCSD policies and procedures

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

FM01 PAT Testing [PDF]

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

AO001 Rota and out of hours cover [PDF]
AO002 Recruitment of temporary assistants [PDF]
AO003 Staff induction [PDF]
AO004 Emails and telephones [PDF]
AO101 Application for term time accommodation [PDF]
AO102 Eligibility (to apply and receive an offer of student accommodation) [PDF]
AO103 Offers [PDF]
AO104 Acceptances [PDF]
AO105 Deposits [PDF]
AO106 Disability and well being office priorities [PDF]
AO106 Process up to AO handoff - appendix [PDF]
AO107 Academic and other priorities [PDF]
AO108 Returning students [PDF]
AO109 Preallocation [PDF]
AO110 Early arrivals [PDF]
AO111 Cancellations [PDF]
AO112 No shows [PDF]
AO113 Room swaps between residences [PDF]
AO114 Early leavers [PDF]
AO115 Term time waiting list [PDF]
AO118 Nominations [PDF]
AO119 Lottery process [PDF]
AO120 Deposit waivers [PDF]
AO121 Change of circumstances [PDF]
AO122 List of residents to wardens [PDF]
AO123 A-Level Results [PDF]

Also see: LSE Accommodation policy

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

Financial Controls Staff Nomenclature [PDF]
Financial Controls Internal References [PDF]
F1 Cashiering and Daily Banking [PDF]
F2 Credit Card Payment Controls [PDF]
Sample Credit Card Device Log [xls]
F3 Payments Direct To Bank Account (BACS) [PDF]
F4 Internal Services Request for Payment [PDF]
F5 Minor Cash Stream Control Procedures [PDF]
F6 Hall Bar and Catering Financial Controls [PDF]
F7 Customer Refund Controls [PDF]
F8 Debt Collection Procedure [PDF]
F9 Vacation and Conference Income Controls [PDF]
F10 Night Audit End of Day Control Procedures [PDF]
F11 VAT Output [PDF]
F12 Administration of Student Deposits [PDF]
F13 Administration of Hall Committee Subscriptions [PDF]
F14 Administration of Communal Damages Control [PDF]
F15 Change Floats Control [PDF]
F16 Petty Cash Controls [PDF]
F17 Expenses Claim Control [PDF]
F18 Purchasing Card Controls [PDF]
F19 Purchasing Control Procedures [PDF]
F20 Processsing Purchase Invoicing for Payment [PDF]
F21 General Ledger Coding [PDF]F22 VAT Input [PDF]
F23 Budget Preparation [PDF]
F24 Monitoring of Budgets and Analysis of Variances [PDF]
F25 Payroll Administration Costs [PDF]
F26 Reporting and Payroll Costs [PDF]
F27 Year End Documentation Procedures [PDF]
F27 Year End Documentation
Appendix 1 Sample Halls Year End Plan 2012-13 [PDF]
F28 Financial Records Retention [PDF]
F30 Administration of Student Accommodation Agreements [PDF]
F31 Staff Recruitment [PDF]
F32 New Starter Administration for PTC Contracts [PDF]
F33 Administration of ILL Health Absence Records [PDF]
F34 Administration of Annual Leave [PDF]
F35 Administration of Timekeeping Records [PDF]
F36 Human Resources Files [PDF]
F37 Staff Leavers Administration [PDF]
F38 Early Departure Refund (Student Request) [PDF]
F39 Early Departure Refund (Hall Request) [PDF]
Early Departure online form [html]
F40 Webpay On Line Reconcilliation [PDF]
F41 LTM Project ID Numbers in Aptos [PDF]
F42 Flexing the Halls Budget [PDF]
Budget Virement Form [PDF]
F44 Deposit Refunds to Halls - Opera [PDF]
F44 Appendix 1 Worldpay Refund Form [MS Word]
F44 Appendix 2 Travelex Refund Form [MS Word]
F45 Transfer of Payments Posted to Student School Fees Account in OPERA [PDF]
F48 Residences Rate Setting [PDF]
F49 Hall Society Finance [PDF]
F51 Hospitality and Gift Register [PDF]
F51 Hopsitality and Gift Register Form Appendix 1 [PDF]
F52 Routine Monitoring of Opera Reports [PDF]

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

FOH1 Student Allocations and Bookings [PDF]
FOH2 Student Bookings (During Academic Year) [PDF]FOH3 Student Arrival [PDF]FOH4 Student Non Arrivals [PDF]
FOH5 Opera Term to Term [PDF]
FOH7 Student Departure [PDF]
FOH8 Commercial Booking [PDF]
FOH9 Commercial Cancellations and Modifications [PDF]
FOH10 Commercial Arrivals [PDF]
FOH11 Commercial Arrivals (Out of Office Hours) [PDF]
FOH12 Commercial Non Arrivals [PDF]
FOH13 Commercial Room Assignment [PDF]FOH14 Commercial Departures [PDF]
FOH16 Commercial Group Bookings [PDF]
FOH17 Commercial Group Arrivals [PDF]
FOH18 Top Floor- Management of Availability [PDF]
FOH19 Staff Accommodation/TopFloor Booking [PDF]
FOH20 Housekeeping [PDF]
FOH21 Top Floor - Arrival [PDF]
FOH22 Top Floor - Departure [PDF]
FOH23 Inventory [PDF]
FOH24 Student Room Checks [PDF]
FOH25 Student Residence Swaps [PDF]
FOH26 Student Room Swap/Move [PDF]
FOH27 Fridges [PDF]
FOH30 Common Damages [PDF]
FOH31 Equipping Kitchens [PDF]
FOH32 Lets Room Move [PDF]
FOH33 Extra Beds [PDF]
FOH34 Lets Messages and Wake Up Calls [PDF]
FOH35 Catering Numbers [PDF]
FOH36 Evening/Morning Handover and Handback [PDF]
FOH37 Out of Hour Call Outs [PDF]
FOH38 Issuing Keys/Cards [PDF]
FOH39 Parking/Cycle Parking [PDF]
FOH40 Maintenance Reporting [PDF]
FOH41 Staff Inductions [PDF]
FOH42 Post (Lets/Students) [PDF]
FOH43 Front Desk Reports [PDF]
FOH44 Lost Property [PDF]
FOH45 Building Cover [PDF]
FOH46 Recording of Complaints in Residences [PDF]
FOH46 Appendix A Staff Responsibilities for Coordinating Complaints [PDF]
FOH46 Appendix B Example of Template for Recording Local Complaints [PDF]
FOH46 Appendix C Example of Template for forwarding Complaints to Residential Life Officer [PDF]
FOH46 Appendix D Example of Template for Submitting Returns to RMT on Monthly Basis [PDF]
FOH47 Document Retention [PDF]
FOH50 Sustainability [PDF]
FOH51 Student Vacation Availability [PDF]
FOH52 Student Vacation Bookings [PDF]
FOH53 Student Vacation Cancellations/Modifications [PDF]
FOH54 Student Vacation Room Moves [PDF]
FOH55 Student Vacation Check Out Day 'Arrivals' [PDF]
FOH56 Student Vacation Early Arrivals [PDF]
Terms and Conditions Early Arrival & Transit Students 2015_16 [PDF]
FOH58 Summer Student Vacation Booking Procedures [PDF]
FOH60 Summer Student Vacation Modifications Procedures [PDF]
FOH62 Conferences [PDF]
FOH63 Front of House Manager UUK Code Procedure [PDF]
FOH64 Visitors and Contractors Signing In Procedure [PDF]

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

RL015 End of Service Occupancy Agreement [PDF]
RL016 Start of Service Occupancy Agreement [PDF]
RL022 Additional support needs - DWS, PEEPS, ISSA [PDF]
RL025 Accommodation appeals procedure [PDF]

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

SS001 Making a Summer School booking [PDF]
SS002 Booking extra nights [PDF]
SS003 Group bookings [PDF]
SS004 Reports setup [PDF]
SS005 Booking Confirmation Setup [PDF]

These files are currently under review. The archived versions are stored in sharepoint. To request access, contact residences.admin@lse.ac.uk.

S1 System Support Details [PDF]
S2 Micros Support Details [PDF]
S3 Residences Staff Opera Training [PDF]
S4 Emergency Procedures [PDF]
S5 Access Rights [PDF]
S7 Opera Hallpad Student Rate Setup [PDF]
S7 Process Drawing [PDF]

Micros Fidelio Support Escalation Path [PDF]
Request for new user form [Word file]
Request for change to access rights form [Word file]
Request for termination of user account form [Word file]
SYS 4 Request for change to room type or rate code in Opera and Hallpad [Excel file]