information for LSE staff

Staff-facing information about welcoming new students to LSE

This page is intended to provide colleagues in both Academic Departments and Service Divisions with information about Welcome. Expand the sections below to find out more.

If there is any information that is not on this page and that you think would be useful for us to publish please email welcome@lse.ac.uk

Welcome update emails

The Communications and Events Team in the Student Services Centre regularly send out updates by email.

If you would like to be added to the mailing list for these messages, please email welcome@lse.ac.uk.

SSC Start of Year Briefing

Each year the SSC co-ordinates briefing sessions for staff from around LSE. These cover Welcome, Student Support, Branding, Registration, Course Selection and Timetables. 

This year's briefings will take place on:

Wednesday 29 July: 2.30-4.30pm, and

Tuesday 4 August: 2.30-4.30pm

A "save the date" will be circulated to the Welcome mailing list in due course.

Templates and graphics

Working with the Design Unit, the SSC will produce a number of templates and graphics for Academic Departments and Services to use. 

Visit our Welcome Templates and Graphics page for more information and to download these resources. 

Staff volunteering opportunities during Welcome

This is your chance to experience Welcome and Week 1 alongside new students!

We have run the Welcome staff volunteering programme for the past couple of years, and it’s proven particularly popular with colleagues who don’t occupy front-facing roles. This year, we’re expanding it into Week 1, to provide even more support to new students and late arrivals!

We’re looking for staff who can:

  • During Welcome: Help run the five Help Points around campus
  • During Week 1: Provide directions and answers to FAQs in Houghton Street and Sheffield Street

It is an opportunity to:

  • Experience the Welcome Period first-hand
  • Meet a variety of students – both those you’ll be working alongside during Welcome and those you’ll be supporting across either week
  • Increase your understanding of the new student experience and LSE more widely
  • Gain front-facing customer service experience in a busy environment

Volunteers need:

  • Basic knowledge of the LSE campus
  • Line manager approval
  • 2 hours during Welcome and/or Week 1

In return, volunteers will get:

  • Access to an iPad and an electronic briefing pack with answers to FAQs
  • Paired with at least one fully trained student staff member during Welcome
  • Full support from the SSC (we’ll be contactable by radio at all times)

Further information about timings and how to sign-up to volunteer will be released in due course.

Welcome Presentations

Most Welcome Presentations are currently scheduled on Monday 21 and Tuesday 22 September 2020 in the Peacock Theatre.

Please check back for an example Welcome Presentation. Example slides are for your information only (to help make sure you don’t inadvertently duplicate content in your departmental orientation sessions) and must not be shared with students because there is some variation between presentations.

If a student contacts you saying that they’ve missed their Welcome Presentation, please assure them that they will be able to access a recording via lse.ac.uk/lateArrivals during the first few weeks of term.

Guidance on planning Welcome events

The Student Services Centre have produced Guidance on scheduling events during Welcome covering topics such as what events to run, how to avoid clashes and offer suggestions of good practice.

Departmental Handbooks

In 2020 the handbooks will be mandatory to ensure all students receive an informative, professional looking handbook at Welcome in 2020. There should be at least one handbook per academic department, though some departments may choose to have separate handbooks for undergraduate and postgraduate. Departments may choose to provide just an electronic version rather than hard copies.

Core Information (Central Section)

Core content for central services will be supplied to the Design Unit by the Student Services Centre. This will mean there is one place for the central services section to be held and updated. There will be one version of the central text for all handbooks for all types of students. This information will appear in all handbooks alongside your department’s information, this will ensure that all students have appropriate information consistently communicated.

This core information section will include the following elements:

  • Central section containing relevant information for all students
  • Information about course selection and timetables
  • The 2020/21 academic code

To help you in planning your content we will link to drafts of the above as soon as they are ready. 

Design Work

All handbooks should go via the Design Unit to ensure a professional and consistent output. Information has been sent to Departmental Managers about costs. The process for getting handbooks created will be:

1)      Book in your handbooks with Design Unit by end May 2020.

2)      SSC supply central information to the Design Unit (and to departments for their planning) beginning June.

3)      You will then be issued a schedule from the Design Unit with dates to supply department text to the Design Unit, sign-off the handbook design & receive PDF / printed handbooks in time for your inductions.

Further information:

For further information please contact:


Quick-links to key student facing webpages

Download this handy reference guide to help when refering students to particular webpages in conversation or on printed materials.

Do you often refer to a particular Welcome webpage which we don't yet have a quick link for? Let us know! Email welcome@lse.ac.uk.

Student employment opportunities during Welcome (applications not yet open for 2020)

Every year we recruit a number of students to fill a number of roles during Welcome:

  • Staffing Help Points
  • Leading Campus Tours
  • SSC Queue Organisation
  • Felix the Beaver and Guide
  • Team leading

Further information regarding timings and how to sign-up to volunteer will be released in due course.





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