A number of service requests include a systemised approval process. This is limited to only a few of our services at the current time but will expand as new request types are added.
How approvals work
If you’re required to approve a request, you will receive an email with Approve and Reject options to choose from.
Select one of the two options to open a reply email and then click Send.
The Requester will receive a notification to confirm if their request has been approved or rejected.
If you include comments when replying, these will be visible to the Requester within the Portal and in their notification email.
Important to note
Requests cannot be amended.
If the request isn’t quite right, you will need to reject it. The Requester can then resubmit the request with the necessary changes. If approved, the request will be actioned on behalf of the Requester.
Some users with elevated access will be able to approve or reject requests within the DTS Service Portal as well as via email . This function will be listed under ‘My Tasks’ at the top of the DTS Service Portal homepage.
