LSE IT FAQ

New Students

Setting up your IT account

When you complete your online registration, you'll be asked to set up your  IT account. 

Have you registered but not yet set up your IT account yet? No problem.

Set up your IT account now

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Moodle

Moodle is the online learning platform used at LSE.  The majority of taught courses have a Moodle course which either students are automatically enrolled onto or they can self enrol onto.

 How to login to Moodle

If you’ve having difficulty accessing Moodle please check you are using the correct details to sign in with. To access Moodle, you’ll need to make sure you log in using your LSE network account username  (as mentioned in your account activation email. It will start with your SURNAME then maybe INITlALS sometimes including a number.)and password.

Moodle FAQ’s – for students

This page is for LSE students using Moodle.  If you are a staff member, visit Moodle FAQ’s – for staff
You may also be interested in Turnitin FAQ’s

Students with technical problems related to January 2021 assessment submissions

The Service Desk Support Hours are: Monday - Friday 8:00 - 17:30 (GMT) and Saturday 16 January 2021 9:00 -13:00 (GMT)

If you experience technical problems with Moodle during out of office hours, and your deadline is imminent, you should upload your assignment via this alternative upload form.

If you are a MAC user and have access issues to moodle please use use Firefox web browser and upload your assignment via this alternative upload form.

You can also check out Students guides supporting the January 2021 assessment period

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Student Services

Click here to update your personal contact details (email, phone number and address)

Student services external contact form

If you are a current LSE student trying to contact the Student Services Centre, please use the student enquiry form.

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Multi-Factor Authentication: what is it, why is it important and how do I set it up?

Multi-Factor Authentication (MFA) provides an extra layer of security and is an important tool to help to keep your LSE account safe. 

Your LSE password is used in conjunction with authentication via your mobile phone.

Set up Multi Factor Authentication

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Keeping safe online

As our lives become increasingly focused on online activity, it’s more important than ever to keep ourselves safe online.

Our Cyber Security team are here to help keep you safe at LSE. Find out how to protect your online identity and devices, download free anti-virus software and learn more about recognising phishing attempts.

How to keep your digital self safe 

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Need IT help?

Tech support is available 24/7, so no matter where you are in the world, you'll be able to get help at any time of day. 

By email: tech.support@lse.ac.uk

Useful links:

To change your password click here

To access your LSE mail click here

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Take our certified Cyber Security Awareness course

Learn how to detect phishing and how to best secure your laptops and other devices. You even get a certificate for passing the quiz!

Take the cyber security course here

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Completing your studies?

If you have received notice that your student account is about to expire please refer to the LSE User Account Policy (https://info.lse.ac.uk/staff/services/Policies-and-procedures/Assets/Documents/internal/staffAndStudents/useAccPol.pdf), page 10:

"Student IT User Accounts will expire three months after the date of graduation or at the end of December in the year of graduation. Until this time, they will still hold the status of student. Where students are on short courses, the user account will be disabled at the end of the month during which the course terminates."

If you are a continuing Student or have Outstanding commitments:

Ongoing appeals/ extenuating circumstances which require an account extension:

  • Please contact your department and discuss this with them. They will need to make contact with us to make an official request on your behalf.

What happens to my email account when it expires?

Once you have graduated you are eligible for an Almuni account, for more information please see:

https://www.alumni.lse.ac.uk/s/1623/interior-hybrid.aspx?sid=1623&gid=1&pgid=4117