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Available service request options

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Available Service Request options in the DTS Service Portal at launch (November 2025). Access to request these services will vary depending on your IT account profile. 

Available service request options
 What you need  What to look for
Let the Service Desk team know you need your Multi Factor Authentication method reset  Multi-Factor Authentication Reset 
You are a staff member and you have been notified that your IT account is expiring, and you want to request an extension. (Includes Emeritus and Visiting appointments). Extend Staff IT Account 
You are a third party appointment, (e.g. contractor, agency temp, research associate), who has been notified your IT account is expiring and you want to request extension  Extend Third Party IT Account 
You want to request a new IT account for someone who is not student or member of staff  New Third Party IT Account 
You want access to Qualtrics survey software  New or Reactivate Qualtrics Account 
You want access to Stata SE data analysis software   New or Renew Stata SE Licence  
You need help from the AV team with an event or meeting   Book AV Equipment and/or Support 
You need to obtain a loan laptop for a student undertaking one or more e-exams   Book E-Exam Laptop 
You are having problems connecting to Wifi (the Cloud or Eduroam) Help with WiFi  
You have a query about Teams or SharePoint  Help with Teams or SharePoint  
You have a telephony query   Help with Telephony 
You have an issue with equipment in one of the assistive technology rooms or assistive software on your own device  Help Using Assistive Technology 
 Your query is not covered by any of the options above  Raise a Request 

 

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