LSE mobile tariff

OVERVIEW

TARIFF DETAILS

Each user will have unlimited calls & texts to standard UK mobiles and landlines (01, 02,  03 codes)

• Data useage is charged at £1 per GB, per user up to a maximum of 20GB or £20.00.  Usage after this will be free of charge up to a fair usage amount of 500GB per month.
• European roaming is included for all users and covers calls and texts made back to the UK and between inclusive countries:
  
  Austria, Belgium, Bulgaria, Bosnia & Herzegovina, Canary Islands, Croatia, Cyprus (North & South), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Territories, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Maderia and the Azores), Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland
• 5G and WiFi calling will be enabled for all users by default. 

INTERNATIONAL CALLS (calling abroad from the UK)

O2 

Standard international calls & texts are charged at the following rates:

Vodafone (legacy)

Standard international calls & texts are charged at the following rates:

 There are two individual bundles that can be added to call 100 countries from the UK, which are: 

- 100 minutes: £4.20 (£3.50 + VAT) per user
- 500 minutes: £10.80 (£9.00 + VAT) per user

The inclusive countries are:

American Samoa, Andorra, Angola, Argentina, Australia, Austria, The Bahamas, Bahrain, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Egypt, Estonia, Faroe Islands, Finland, France, French Territories (inc. Guadeloupe, French Guiana, Martinique, Reunion and Mayotte), Germany, Gibraltar, Greece, Guam, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Republic of Ireland, Israel, Italy, Japan, Kazakhstan, South Korea, Kuwait, Laos, Lao People’s Democratic Republic, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mariana Islands, Mauritius, Mexico, Monaco, Mongolia, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Panama, Paraguay, Peru, The Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sint Maarten, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, USA, Uzbekistan, Venezuela, Vietnam, US Virgin Islands.

For any users calling countries not in the above list, there is an option to add a bundle that allows international calls to any worldwide destination (excluding The Channel Islands and The Isle of Man). The bundles available are:

- 100 minutes: £17.50 per user, per month
- 500 minutes: £55.00 per user, per month
- 1000 minutes: £95.00 per user, per month

If required, a 100 international text bundle is available, charged at £3.00 + VAT per user, per month.

ROAMING – BUSINESS ZONE

In the Business Zone, you can use the European minutes, text messages and data for £5.00 per day. Making calls, sending texts and using data trigger the daily charge. Calls can be used within the country and to UK numbers. Calls to other countries are charged at £1.50 per minute. There’s no charge for receiving calls or texts. Data used is deducted from the shared bundle.

In the EU, Business and World zones, there is a data limit of 25GB per user, per month. If 25GB is exceeded, additional usage is charged at £3.00 per GB.

This zone includes the following countries:

Afghanistan, Albania, Andorra, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Bahrain, Bangladesh, Barbados, Bermuda, Brazil, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, DR Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montserrat, Montenegro, Morocco, Mozambique, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Samoa, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, South Sudan, Sri Lanka, St Kitts & Nevis, St Lucia, St Vincent, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Turkey, Turks & Caicos, UAE, Ukraine, Uruguay, USA, Uzbekistan, Vanuatu, Vietnam, Virgin Islands

ROAMING – WORLD ZONE COSTS

Roaming outside of the EU and Business Zones

It is vital to contact the Roaming Expert (support@roamingexpert.com) or Tech Support (tech.support@lse.ac.uk) prior to travelling internationally to ensure you are fully aware of any costs or additional charges that may be liable in the country(s) you may be visiting.

SPEND CAP – VARIABLE DATA AND ROAMING CHARGES

Spend caps have been added to our account to prevent unexpected charges and “bill shock”. The spend cap is supported by an email alerting system that allows end users to monitor when they have reached various thresholds of their cap. Spend caps are intended to be a spending safety net, they should be set at a level where they will be rarely triggered.

If an end user hits their spend cap it will restrict any chargeable call, text or data instances but it will allow them to continue to utilise the services included within their monthly tariff. It is important to note that if a spend cap is removed mid-month, any over-spend above the spend cap amount, that has been nullified by the active spend cap, will become chargeable. This is standard across all operators.

For example: if a user has a cap set at £250.00 but has used £5,000.00 roaming, if the cap needs to be lifted mid-month, the full £5,000.00 would be chargeable and any subsequent charges in that billing month.

The spend cap can be lifted even if the user is roaming. The network SLA to remove restrictions is 24 hours, but it rarely takes this long. It is recommended that budget holders set the highest appropriate cap, to avoid impact on service. The request to lift the cap will require budget holders’ authority and this can delay lifting the bar especially out of hours and at the weekends.

The default spend cap for new lines is £30 and it is important that this is reviewed prior to overseas travel. The £30 cap is intended for those users who will not roam outside of the EU on School business. The £200 cap is intended for those that will travel outside on a regular basis where the Business Zones and World Zone charges apply. If you wish to make a change to your spend cap, please ask your budget holder to make the request to tech.support@lse.ac.uk at least a month in advance of travel.

When planning a trip where World Zone charges apply it is essential advice from our partner Roaming Expert in advance of travel (email: support@roamingexpert.com or telephone: 00443300555777). Allow sufficient time for changes to your account to be made, such as issuing of SIMs and budget authorisation process. Please note there are some countries in the World Zone where it will be cost prohibitive to make significant use of the School’s tariff. In these countries it is likely to be more cost effective to make use of a local SIM and claim this back via expenses.