In 2019, the Residential and Catering Services Division was re-accredited with the putting the Customer First standard. This means we've reached the three key milestones of the standard: building customer relationships, maximising market awareness and developing our people.
Assessor quotes from the 2019 reports
“Since the last assessment, the RSD has retained its focus on continuous improvement, making changes and improvements to ensure it keeps pace with the market, whilst maintaining quality in existing activities.” (about Residential Services)
“The organisation totally understands its strengths and challenges and continuously listens to its stakeholders, in order to make key decisions that have a clear impact upon its customers.” (about LSE Catering)
More information: Customer First