Residential and Catering Service Division awards and memberships

We're proud of the recognition we've received

Our staff are working hard to provide a great customer experience and to deliver our services environmentally friendly. This page lists our awards and ratings and which professional bodies we're members of. 

It was an absolute pleasure to ... see firsthand the excellent work that goes on.

Customer First assessor Kerry, 2019

Awards and ratings

Values in Practice (VIP) Awards 

The  Values in Practice (VIP) Awards provide an opportunity to celebrate professional services staff who have shown outstanding contribution or commitment to the School.

Staff in the Residential and Catering Services Division have won awards in several categories. For more information about the scheme, visit: Values in Practice Awards

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LSE Director Dame Minouche Shafik presents Ian Spencer, Director of Residential Services, with the 2017/18 'Values in Practice Director's Award'. 
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On behalf of the entire Staff Dining Room team, Orlando Teran, Justin McNally, Joe Borg, and Aga Basza receive the 2017/18 'Values in Practice Award - Team of the Year' from LSE Director Dame Minouche Shafik. 
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LSE Director Dame Minouche Shafik presents RCSD staff member Elisabeth Gooby with the 2016/17 'Values in Practice Award - LSE's Rising Star'. 

VisitEngland - Quality in Tourism Award - Campus Accommodation - three-star rating

VisitEngland assesses the quality of holiday accommodation in England. Our halls or residence were last assessed in 2017, when all eight of them maintained their three-star rating. 

More information: VisitEngland - ratings 

Putting the Customer First standard

In 2019, the Residential and Catering Services Division was re-accredited with the putting the Customer First standard. This means we've reached the three key milestones of the standard: building customer relationships, maximising market awareness and developing our people.

Assessor quotes from the 2019 reports

“Since the last assessment, the RSD has retained its focus on continuous improvement, making changes and improvements to ensure it keeps pace with the market, whilst maintaining quality in existing activities.” (about Residential Services) 

“The organisation totally understands its strengths and challenges and continuously listens to its stakeholders, in order to make key decisions that have a clear impact upon its customers.” (about LSE Catering) 

More information: Customer First

Green Tourism - Gold

The Green Tourism award demonstrates a commitment to 'People, Places and our Planet'. In April 2017, Northumberland House was awarded Green Tourism Gold for its inspirational work.

More information: Green Tourism - gradings

National Union of Students NUS Green Impact - Silver

Green Impact is a national environmental award scheme for departments to reduce their environmental impact.

  • All eight LSE managed halls of residence won NUS Green Impact Silver awards for their environmental projects.
  • Central catering received two NUS Green Impact Gold awards at LSE Garrick and at Café 54 for their projects involving recycling and vegetarian and vegan diets. 

More information: NUS Green Impact 

Agoda, booking.com and Expedia ratings

View the online ratings for our vacation accommodation. Search for our properties on:

Good Egg Award

The Good Egg Award recognises companies that use, or have committed to use, cage-free eggs or egg products. We received a Good Egg Award in 2010, for ensuring that we only use free-range eggs in our catered halls and in the catering outlets on campus.

Visit: Good Egg Award 

Sustainable Restaurant Association - Food Made Good - three star rating

In 2015 we first submitted our brief to the Sustainable Restaurant Association (SRA) and in 2017 retained their two star rating. In 2018 we were awarded a three star rating for our four catered halls and the three main restaurants on campus. 

More information: The SRA

Soil Association - Food For Life Served Here - Silver and Bronze Awards

The Soil Association wants to make good, environmentally friendly produced food the easy choice for everyone. In 2017, our catered halls Bankside House, Carr-Saunders Hall, Passfield Hall and Rosebery Hall achieved the Food for Life Served Here - Silver Award. The LSE Garrick received a Bronze Award in 2018. 

More information: Soil Association


Memberships that help us develop our services

The Student Accommodation Code

Developed by Universities UK and GuildHE, the Student Accommodation Code is designed to make sure students get the best out of their time living in university or college residences.The code outlines important details about our responsibilities as a university accommodation provider.

The six main areas of the code are:

  1. a healthy safe environment
  2. timely repairs and maintenance
  3. a clean, pleasant living environment
  4. a formal, contractual relationship with the university or college landlord
  5. access to health and well-being services
  6. a living environment free from anti-social behaviour

For more information, visit: Accommodation Code of Practice

There's a dedicated website for students: Student Accommodation Code

The University Caterers Organisation (TUCO)

TUCO is the leading professional membership body for in-house caterers in the higher and further education sector. They commit to advancing the learning and developing of catering and hospitality teams. They also provide quality standards, advice, and information to people working in the sector.

We are an active member of TUCO and use the TUCO purchasing framework agreements. This means our suppliers are nominated and regulated, and environmental and sustainability issues are embedded into tendering specifications. 

More information: TUCO

College & University Business Officers (CUBO)

CUBO are a professional membership organisation for senior managers in higher education, who have responsibility for an institution's commercial business (especially catering, residences, conference facilities, leisure and tourism). They help their members to deliver excellence, lead the way on new initiatives, connect in effective networks and develop skills and knowledge.

More information: CUBO

The Association for Student Residential Accommodation (ASRA)

We're members of the Association for Student Residential Accommodation (ASRA). ASRA promotes and supports the professional activities of members to help promote good standards in accommodation provision. They're providing a network for member institutions to share information, best practice and innovative ideas during the annual training conference and regional and national meetings and training events.

More information: ASRA