RCSD systems and technology

Technology that supports the business processes in the Residential and Catering Services Division

This page lists the specialist systems our division uses and includes user guides and support contact details for staff.

Residences and accommodation systems

RezLynx property management system (PMS)

Rezlynx helps us to maintain our room inventory and to manage reservations and allocations for students and vacations visitors.

Access link

To access the system, visit: rezlynx.net

RezLynx Training Workbook [PDF]

Student accommodation application system

The accommodation system supports the student accommodation application process, from booking, payment of deposit to arrival at the hall.


Planon facilities management system

We use Planon to log and manage maintenance jobs across the halls. This is the same system that is used on campus.

Access link

To log in to the system, visit: Planon portal

Planon user guides

STEMS student induction and inventory tool

We use the STEMS  student transition experience management system by The Russell Partnership for two main areas: Their online induction helps us to engage students before their arrival at the hall and their inventory tool manages our online room inventories.

Access links

Tripleplay display screens in halls

We use Tripleplay to publish information on the display screens in the reception areas of our halls of residence. Changes to the content displayed on the screens are made by the residences systems team. 

To add content or request a change, contact: residences.systems@lse.ac.uk

NEW PMS system

Scope overview:  

The project’s goals are to implement a solution that will meet the current and future business requirements of RCSD, as well as bringing synergies, improving productivity & efficiencies, reducing costs, and providing a better user experience for our students, staff, guests, and partners.

Key Objectives: 

  • A single-property management system that can manage both the student and commercial booking process resulting in less administration, staff responsibility, or training requirements.   
  • Simplified invoicing capability to remove manual processes and reduce errors.    
  • More efficient monitoring of availability on online travel agencies during commercial trading periods. 
  • Improved management reports or a report building tool that can be self-administered by RCSD. 
  • Enterprise grade software systems with improved resilience and business continuity which will enable RCSD to provide its core services throughout the year and during peak periods.  

Implementation phases:  

  • Phase 1 – From March 2024, all new student applicants to be able to select, book and pay a deposit for their accommodation for the 2024/25 academic year. We will continue to use HallPad and RezLynx for 2023/24 term time students until September 2024 when the final students from this cohort check out. Vacation bookings will continue to be made in Rezlynx until the end of Summer 2024. Winter Vacation bookings for 2024 will be taken in the new system, and guests will be checked in on the new system from this date.
  • Phase 2 (July to August 2024): Staff will allocate student term and early arrival bookings and raise invoices. Students will be able to accept their licence agreements, complete their induction and pay their invoices.
  • Phase 3 (November to December 2024): Summer school bookings for summer 2025 to open. Commercial guests can select, book, and pay for their accommodation (December 2024). 

Catering systems

MCR Symphony point of sale (POS) system

We use an electronic point of sales system called MCR Symphony in all of our catering outlets on campus.

View: MCR point of sale solutions


Food Club at LSE

Coming soon.

The Food Club at LSE is a loyalty app and it is powered by MCR, visit: Symphony Loyalty 

More information about how our catering outlets will be using the system is at: Join the Food Club

Indicater hospitality ordering

Indicater powers our hospitality ordering service.

Access link

To log into the system, visit: LSE Hospitality

Help and support from the Residences Systems Team

The Residences Systems team offers first-line support, sets up new users, and answers other queries about the sytems on this page. To get in touch, use the button below. 

Contact Residences Systems