Get it fixed - report a fault in halls

No. Usually, you won't need to be in your room for our maintenance team to check and repair the fault. Only authorised staff will access your room.

You can help us to access the fault by making sure it is easily accessible. For example if you've reported a fault with your window or curtains, by making sure the area is clear of obstructions.

If we do need you to be at home to check out the fault, we will let you know. 

No, usually not. Our maintenance teams work Monday to Friday from 9am to 5pm and the residences IT advisor is visiting your hall twice a week during the week.

We try to deal with small repairs before the end of the next working day. Emergency items will be prioritised. If we have to call an external contractor, repairs may take a little longer, but we will do what we can to speed things up and give you an idea of when work will be done.

The form on this page lets your report a fault in: 

• Bankside House
• Butler's Wharf Residence
• Carr-Saunders Hall
• High Holborn Residence
• Lilian Knowles House (IT network faults only, but the form will refer you)
• Passfield Hall
• Rosebery Hall
• Sidney Webb House (IT network faults only, but the form will refer you)