Who's who in the ARD Systems team


Andy Kaufman
Student Systems Manager

As Student Systems Manager, Andy has oversight of the activities of the ARD Systems team which maintains, supports and develops the school’s student record system (SITS), staff portal, online application forms and CRM (Salesforce). He is responsible for ensuring SITS and other student systems are used effectively, overseeing developments, refining business processes, while also helping to ensure that the School’s statutory reporting responsibilities are met. Having previously worked in the Graduate Admissions office and then going on to the ARD Systems Developer role, Andy is very familiar with the online application forms for Graduate Admissions and the General Course, but his work now mostly consists of making sure the highly-skilled ARD Systems team members support and improve ARD’s business processes in the most productive way possible.


Chris Abraham
Systems Support Officer

Chris works to administer the CRM (Salesforce) platform, develop and maintain improvements for new and existing stakeholders, as well as supporting our current users daily use of the CRM. He is currently responsible for public facing forms to collect marketing and event information, providing developments for online applications and their paperless processing, configuring and creating support helpdesks to help teams more effectively manage their inboxes. Having started out in LSE as a Timetabling Assistant, Chris has an understanding of the student-facing side of professional services, and - as a recent graduate - the student experience.


Dom Millns
Systems Developer

Dom supports the Graduate and General Course online application forms, as well as working on general e:Vision development. He is also be responsible for statutory reporting on UKVI related information and handles results processing for the LSE100 course. His first role at LSE was as a member of the Undergraduate Admissions team, which has given him an in-depth knowledge of the UCAS-related processes within SITS. Having initially started in the front-line support role in ARD Systems, Dom is acutely aware of the wide-ranging remit of the team.


Ed Burls
Systems Developer

Ed has led on various implementations of the Salesforce CRM in LSE. In particular, introducing the CRM to the Widening Participation team to manage online applications of their programmes, aid decision making and managed programme events and communications with their stakeholders. He liaises with users to help get them best out of the CRM and plans and advises on new developments. Ed started at the LSE as a Business Analyst and previous to that worked as a CRM Business Analyst for 9 years at the Big Lottery Fund.


Mark Devlin
Management Information Officer

Mark joined the School in 2000 and works on statutory reporting to HESA in the annual Student Return, internal reporting on student outcomes such as course and award outcomes, equality and diversity characteristics, and providing data related to those areas for others to report on.


Rob Mintrum
Systems Developer

As one of the team's developers, Rob is responsible for the review and development of SSC and Summer School processes in SITS, eVision and Digitary. Having begun his LSE career in the Registry, Rob has an in-depth knowledge of how the School's systems interact with the different points of the Student Lifecycle. Since joining the team, Rob has played a key role in developing the Summer School's online application and paperless admission process, as well as numerous Registry processes.


Sarah Hagart
Business Intelligence Manager

As Business Intelligence (BI) Manager, Sarah is responsible for the development and maintenance of Management Information (MI) reports for ARDS; establishing MI reporting to support LSE’s Education Strategy; co-ordinating ARDS BI work with BI and MI specialists across LSE and (alongside several ARDS colleagues) for the successful submission of the LSE HESA Student and KIS returns. Sarah joined LSE in May 2017 following several years as a Strategic Planning Manager at the University of East London where her work spanned managing the Student Statutory Returns to HESA and HEFCE and the creation of ad hoc and regular reporting for a wide variety of academic and professional service departments. Prior to working at the University of East London, Sarah was Deputy Manager of the JISC Monitoring Unit based at the University of Kent.