You can ask for something new or request a change to an existing service, using the ‘Raise a Request’ function in the DTS Service Portal.
Raise a Request on behalf of yourself
Access the DTS Service Portal and you will arrive at the homepage.
Using the ‘How can we help?’ search box at the top of the homepage, enter a phrase such as WiFi or Laptop to check whether a specific request form already exists. If a specific form is available, it will be referenced as a ‘Catalog item’ under ‘Suggested’.
You can find a list of the current request options here [add link] - we will be adding new options regularly.
If no match is found, use the 'Raise a Request' option located under ‘Quick Links’.
Complete the category and detail fields, providing details of what you need and then click on 'Request'.
The system will generate a Request Number, (with a prefix of ‘REQ’) and you will receive an email notification confirming that your request has been received.
You can either return to the DTS Service Portal homepage or close the portal.
How can I track what’s happening with my request?
You will receive email notifications each time your request is updated, but you can also track its progress via the DTS Service Portal by clicking on ‘My Requests’ located at the top of the homepage.
Select the relevant REQ number and then click on the item.
The Activity tab displays progress updates and comments. You can post a comment at any time by using the text box provided.
The Additional Details tab displays what information you provided when raising the request.
Raising a request on behalf of someone else
If you need to raise a request for someone other than yourself, access the DTS Service Portal and follow the same steps as mentioned above however, you will need to change the name of the person listed in the ‘Requested for’ field from yourself to the person who requires the item.
The request will be created in the same way and both you and the person requiring the item will receive email notifications advising when the ticket is opened, updated or closed.
Click here for guidance on approving a request.