Whether you're reporting an issue, requesting something new, or looking for answers, our new DTS Service Portal is here to make it easier, faster, and more transparent.
Using the portal is the fastest way for you to access support from DTS. It’s single sign-on, so there’s no extra login required.
What can you do in the DTS Service Portal?
Search for Help
Use the ‘How Can We Help?’ search box to retrieve all the relevant content available, or select one of our top level topics – Access & Accounts, Hardware & Software, Communication & Collaboration, or Specialist Technology - to see what’s available.
Report an Issue
Something not working? Use the Report an Issue form [add link]. We’ll get it to the right team and keep you updated every step of the way.
Learn how to Report an Issue for yourself or someone else.
Make a Request
Need access, IT equipment, or a new service? Use one of our tailored request forms [add link] to get started. We’ll be adding more in the coming months.
If there’s one you might need a lot, why not favourite it? You can then find it stored under My Favorites.
Learn how to Raise a Request for yourself or someone else.
Track Your Ticket
Check the status of your ticket in real time under My Requests. You’ll also get updates by email from serviceportal@lse.ac.uk.
Manage Approvals
Some requests require approval from a manager or other authorised approver.
Learn more about the Approval Process .
Chat with Us
Use the DTS Support Virtual Agent for quick help, or connect to a live support analyst during service hours. Just click the red speech bubble icon at the bottom right of the homepage.
Find Answers Fast
Find a range of articles in our growing Knowledge Base for how-to guides, troubleshooting tips, and service information. Just type what you need into the 'How can we help?' search on the Portal homepage.
What's changed?
New ticket prefixes:
INC for incidents (when something goes wrong)
REQ for service requests (when you need something)
Smart forms:
Tailored request forms help us route your query faster and more accurately.
Unified updates:
All ticket communications now come from: serviceportal@lse.ac.uk. This applies whether or not you use the DTS Service Portal to get in touch.
What's next?
The DTS Service Portal is a major investment in IT service management at LSE. It will continue to evolve to deliver smarter, faster, and more user-friendly support.
Fewer manual steps
New automations and workflows – including more with approvals - will speed up ticket resolution.
Smarter Knowledge Base
Continuously enriched to be more relevant, helpful, and easy to use.
Hardware and software procurement
The portal will become the single place to purchase IT equipment and software, with DTS and OneFinance working together to improve your experience.
User-led improvement
We are establishing the Service Management Experts Community to help shape the future of IT services at LSE. Panel members will provide feedback, test new features, and influence how DTS communicates with and supports the community. You can register your interest here.
Manager insights
Our new platform will offer the ability for nominated managers to have access to review their whole unit’s tickets. However, this is not a feature of the DTS Service Portal. Instead, it requires a special reporting license that grants access to a separate dashboard interface.