How to report an incident

Guidance on reporting bullying and harassment

 The Report It Stop It logo

Harassment and bullying should not be tolerated. LSE’s inclusive working and social environment is all of our responsibility and it’s vital we encourage, support and behave appropriately to one another.

How to report bullying and harassment

Bullying and harassment can be reported using LSE's dedicated online form. The report will be treated confidentially, and followed up promptly and fairly.

If you are concerned about an incident of sexual violence, harassment or abuse, you may also wish to access specialist support at the School. This is outlined on the 'Sources of support' page and includes access to trained Safe Contacts, a guide for reporting sexual harassment or sexual violence as a student, and a guide for staff to handling cases of student sexual violence, harassment and abuse.

Frequently asked questions 

1) What information is required to report?

You’ll be asked to provide some information about the incident you’re reporting. This includes:

  • identifying whether the person who experienced bullying and harassment is a staff member or a student
  • mentioning any factors you think might be relevant, e.g. if you think the harassment or bullying is on grounds of sex, race/ethnicity, sexual orientation etc
  • a brief description of what happened
  • an indication – if you wish – of the outcome or action you would like to resolve the issue.

You can report anonymously, on your own behalf, or about an incident you’ve witnessed. If you are happy to provide your name, we’ll ask you for some brief contact details, so we can let you know how we’re taking things forward. If you’re reporting on your own behalf, we’ll ask for some monitoring information, which helps us to identify and address any reporting patterns.

2) Who gets to see the information?

Student reports are passed on to the Student Services Advice team. Staff reports are communicated to the Human Resources partners.

3) I need some urgent assistance – who should I call?

If you are reporting physical assault, then we strongly advise you to obtain emergency support, as follows: 

Details of medical services are available online at the London Ambulance Service website

4) How soon will I receive a reply to my online report?

If you have provided your name and contact details, then we will respond initially within three working days. We will take into account anything you have written about your preferred outcome or action, and an adviser will contact you to discuss this.

If you need urgent assistance, then please refer to the list of emergency support contacts under item '3) I need some urgent assistance – who should I call?' above. 

 

5) How will the information be used?

Student Services or Human Resources will review your report, including the section that states what action you would like to be taken.

In particular, we may use the information that you have provided for the purpose of:

  • Helping us to identify the best adviser for you to speak to in relation to your concern
  • Providing the advisers with your contact details (if you have provided them) and some useful background information that will enable them to understand the nature of your concern or the incident you are reporting
  • Where applicable, investigating your concerns and taking further action if required. For example, an investigation could lead to us carrying out disciplinary action and/or assisting the police with any criminal action if your complaint relates to a potential crime.

The information you provide will also be used to help LSE to identify patterns and trends in the incidents reported. This is part of LSE's commitment to responding to incidents effectively and to strengthening our commitment to equity, diversity and inclusion. No names or other identifying information will be included in the data that we use for these reporting purposes. 

6) Will the individual(s) I am reporting be informed of the complaint?

Your identity and your other personal data will be disclosed within LSE on a need-to-know basis only and will not be disclosed to any third parties without your consent unless there are legitimate reasons requiring us to do so – for example, where the information you have provided highlights a potential risk to an individual or relates to a possible criminal offence. In these circumstances, we may disclose the information to the police and/or other members of staff within LSE.

7) What does it mean to resolve something informally?

Various informal routes are available for both students and staff. These might include, but not be limited to:

  • The informal processes outlined in the Disciplinary Procedure for Students
  • Mediation between the parties, in the case of staff
  • Informal discussions, facilitated by Student Services, Human Resources and/or the Equity, Diversity and Inclusion team.

 

8) How is this different from the formal process?

If you’re making a complaint as a student, the formal processes are the Disciplinary Procedure for Students (for reports about fellow students) or the Procedure for considering Allegations of Harassment from Students Against Members of Staff. The School’s Grievance Policy and Procedure apply to staff members.

Formal processes are structured, and covered by specific timescales. You do not need to understand these detailed procedures to submit a report through the online form. You can simply request that an adviser contacts you to discuss your options for further action.

 

9) Can you give me some examples of issues resolved under formal processes and the resolutions used?

More serious situations are generally suitable for formal processes, and involve a detailed investigation. If the allegation is upheld, then the lead investigator will determine an outcome that is relevant and proportionate to the offence(s).

10) Is there someone I can talk to before I submit a report?

Yes, the School has a network of Anti-Bullying and Anti-Harassment Advisers. Other contact points are detailed on our website.

11) What should I do if I don’t know the name of the individual(s) concerned?

Just provide as much information as you can – this could include a description of how you know the person (e.g. as a member of your class group, or someone you regularly see in the same place on campus/in halls).

 

12) What if I am not sure whether the incident warrants a report?

If you feel that the incident constitutes harassment or bullying, you can use the form to report it. The School’s Anti-Harassment and Anti-Bullying Policy gives some definitions, though we do not expect you to have reviewed these before making a report.

In all likelihood, if the incident made you feel uncomfortable then it is likely that others felt uncomfortable too. We would like you to make a report if you have any concerns so that we can deal with it appropriately.

 

13) Does reporting here mean I don’t have to report an incident to the police?

As noted above in item '4) How soon will I receive a reply to my online report?', responses to reports made via this form are not immediate, so we actively encourage you to obtain emergency support where you need it. In the instance of a physical attack, evidence is better secured at the time of the incident – be it witnesses or forensics.

LSE staff and external organisations can support you in considering whether or not to make a police report. That would be an entirely separate process from reporting through this online form (though please see item '5) How will the information be used?' above regarding disclosures that concern potential risk to an individual or relate to a possible criminal offence).

I witnessed an incident, although I was not directly involved – can I make a report?

The School has also introduced a new online course 'Consent Matters: Boundaries, Respect and Positive Intervention'. In addition to making a report, you might also like to take the course, to learn more about positive bystander interventions.

 


 

The School has also introduced a new online course 'Consent Matters: Boundaries, Respect and Positive Intervention'. In addition to making a report, you might also like to take the course, to learn more about positive bystander interventions.