Need to speak to someone in Estates, but not sure who?
You will find every member of the LSE Estates Division on the Our People page, but we have also compiled an 'at a glance view' of the key contacts you may need:
To report an emergency or a very urgent job – eg blocked toilets, floods, lift faults, power loss, health and safety hazards or anything likely to cause injury.
Please dial ext 2444 or #6244, if calling from a public access phone dial 020 7831 8713 This number is for emergency use only and is staffed between 8:00am - 5:00pm.
Out of hours contacts
Out of hours please call security on ext 2000
Log request online
Service Request Form should be used for any non-urgent requests, this enables us to log the job and manage progress. Please include as much detail as possible.
General enquiries can be directed to:
firstname.lastname@example.org or call 020 7955 6477
Contacting us at staffed reception desks
Building specific enquiries where reception desks are staffed:
Fawcett House (formerly Tower 2) - 020 3486 2640 email@example.com
32 Lincoln's Inn Fields - 020 3486 2888 lse.32L.firstname.lastname@example.org
New Academic Building - 020 7955 6444 email@example.com
Old Building - 020 7955 7111
Pankhurst House (formerly Tower 1) - 020 3486 2640 firstname.lastname@example.org
Pethick-Lawrence House (formerly Tower 3) - 020 7107 5260
Saw Swee Hock Student Centre - 020 3486 2999 email@example.com
Compliments and complaints
Sidhu, Jasinder - Customer Services Manager
Deals with all aspects of the Estates Helpdesk management and associated Customer Services, incl. dealing with queries and complaints; responsible for all relevant MIS and administration.
Contact details: 1KW 3.01, 020 7955 7778, firstname.lastname@example.org
Office moves and space management requests Including allocation of space, relocation, acquisitions and disposals.
Boyd, Matthew - Estates Surveyor
Assists with the day to day management of the School’s property interests. The first point of contact for all Landlord and Tenant issues relating to the School, responsible for dealing with any issues in any of the School’s leased accommodation or any issues faced by any of the School’s Tenants.
Contact details: 1KW 3.01, 020 7955 7985, email@example.com
Baltouna, Athanasia (Nancy) - Information Management Officer
Responsible for the operation and development of data gathering and information management analysis and processes within the Unit. Supports aspects of the strategic planning and resource allocation that the Unit carries out.
Contact details: 1KW 3.01, 020 7955 7089, firstname.lastname@example.org
PA to Director
Begum, Farida - PA to Estates Director
Provides support to Director of Estates.
Contact details: 1KW 3.01, 020 7955 6154, email@example.com
Franklin, Paul - Head of Maintenance
Responsible for Maintenance Team and overseeing all aspects of the day to day maintenance around the Houghton Street campus. Also responsible for the building stores and furniture supplies.
Contact details: 1KW 3.01, 020 7955 6736, firstname.lastname@example.org
Allister, Chris - Head of Facilities.
Responsible for the operational delivery and performance of all FM soft service contracts across the LSE campus. Line manager of FM Team, Post Room. Reprographics and Sports Ground. For all FM related issues please contact Estates.FM@lse.ac.uk
Contact details: 1KW 3.01, 020 7955 6080, email@example.com
Gladstone, Ben - Post Room Supervisor.
The post room is responsible for the distribution of all internal, external incoming and outgoing mail and can arrange courier services.
Contact details: OLD G.23, 020 7955 6564, firstname.lastname@example.org
Contact details: SHF B.01, 020 7955 6760, email@example.com
Thornbury, Paul - Head of Security.
Paul is responsible for all facets of security for the LSE including the security management of high profile visits and lectures.
Contact details: OLD 1.02, 020 7955 6055, firstname.lastname@example.org
Mulcahy, Richard - Security Operations Manager.
Contact details: OLD 1.02, 020 7955 6589, email@example.com
Ward, Rachel - Head of Room Bookings and Commerical Events.
Responsible for managing commercial events and income from hire of space and internal room booking processes.
Contact details: 1KW 3.01, 020 7955 7461, firstname.lastname@example.org
Emmett, Jon - Head of Environmental Sustainability
Leads the sustainability team overseeing the implementation of strategy and delivery of services across campus and residences.
Contact details: 1KW 3.01, 020 7852 1135, email@example.com
Dunster, Phoebe - Capital Development Team Administrator and PA to Director of Capital Development
Provides support to Director of Capital Development and all Capital Development Project Managers in respect of building works across the School.
Contact details: 1KW 3.01, 020 7106 1158, firstname.lastname@example.org