About us

Our Service Charter outlines the standards of service that you can expect from us, and says how we will deliver them. 

LSE Residential Services provides accommodation and related services in halls of residence to LSE students, staff, visiting academics and vacation visitors. We are committed to providing a high quality service that is accessible to all our customers, in a safe, secure, friendly, clean and customer focused environment.

LSE Residential Services is committed to: 

• Providing accommodation that is priced to suit different preferences, needs, and budgets.
• Maintaining the accommodation in good order to provide a safe, secure and clean living environment. 
• Providing accommodation that is in close proximity and has good transport links to the School. 
• Providing clear and accurate information about prices, facilities, and services.
• Allocating and offering spaces fairly and as close to a student’s preferences as availability permits.
• Prioritising students with disabilities for LSE accommodation.
• Providing pastoral support for student residents as part of our Residential Life programme.
• Providing healthy, good quality food with vegetarian and halal options. 
• Contributing to the LSE Environmental Policy by helping to create a community in which staff, students and visitors have the opportunity to individually and collectively support the School in protecting the environment.
• Meeting the Universities UK/Guild HE Code of Practice for the Management of Student Housing.

To deliver on this commitment, we will: 

• Actively seek customer feedback on the experience of our service, to determine that we are delivering the level of service as promised in our charter. 
• Embrace customer feedback and any changes that help shape and improve our services. 
• Respond to all enquiries, feedback and complaints quickly and efficiently. 
• Treat our customers with respect, courtesy and consideration, regardless of their age, sexual orientation, religious belief, gender, ability or race.
• Ensure that our staff are trained to mediate, bringing a quick and successful resolution to all complaints.
• Organise our processes and train our staff in such a way that we meet the Universities UK/Guild HE Code of Practice for the Management of Student Housing.

Complaints

If you think we've fallen short of our service promise and your expectations, we would like to hear from you. For information, visit: What to do if you have a query or complaint

• RCSD Senior Leadership Team and central administration staff structure [PDF]
• Management of halls staff structure [PDF]
• Warden team staff structure [PDF]
• LSE Catering management structure [PDF]

Latest annual report

Annual Report 2023/24 - LSE Residential and Catering Services [PDF]

Previous annual reports

Annual Report 2022/23 - LSE Residential and Catering Services [PDF]

Annual Report 2021/22 - LSE Residential and Catering Services [PDF]

Annual Report 2020/21 - LSE Residential and Catering Services [PDF]

Annual Report 2019/20 - LSE Residential and Catering Services [PDF]

Annual Report 2018/19 - LSE Residential and Catering Services [PDF]

Annual Report 2017/18 - LSE Residential and Catering Services [PDF]

Annual Report 2016/17 - LSE Residential and Catering Services [PDF]

2015/16 RCSD Annual Report [ISSUU]
2014/15 RCSD Annual Report [ISSUU]
2013/14 RCSD Annual Report [ISSUU]
2012/13 RCSD Annual Report [ISSUU]
2011/12 RCSD Annual Report [ISSUU]

Each Winter Term, we run a survey to ask residents what they think about living in halls. The feedback helps us to shape and improve our services. For more information, visit: Accommodation satisfaction survey

Our mission is to provide an inclusive home for learning – a supportive community, enabling academic development in a safe, clean and enriching environment.

To read how we will do this, download the Residential and Catering Services Division Strategic Plan 2020-2030 [PDF]

LSE picks Bouygues and Equitix for Bankside House PBSA development

The London School of Economics and Political Science (LSE) has selected a consortium comprising Bouygues UK and Equitix as the preferred development partner for the redevelopment of the existing Bankside House student accommodation in Southwark, London.

Located opposite the Tate Modern art gallery, the project aims to increase the number of student beds on site and support LSE’s ambition to offer a bed to every first-year student by 2030.

The redevelopment will include new amenity spaces and also forms part of LSE’s wider plans to provide access to 6,000 student beds across its portfolio.

The LSE alongside Bouygues UK and Equitix will now begin to select a design team to work up proposals for a planning application in early 2025. 

Ian Spencer, director of residential and catering services at LSE, said: “I am delighted to be working with Bouygues UK and Equitix on this project. Using their knowledge and experience and working alongside our colleagues in LSE Estates we are looking to create a first-class building which offers bed spaces at affordable rents.

“The new hall will have dining facilities enabling our student community to eat and socialise together. Working with the LSE Students Union, our residential life team will develop a residential life programme ensuring the hall has an excellent sense of community and develops ties with the local community in Bankside.”

LSE was advised by QMPF, Pinsent Masons, Turner and Townsend alinea, and Rolfe Judd during the selection process.