There is no need to make an appointment to attend the drop in session. You can arrive for the session at anytime. It is usually busier during the first 10-15 minutes, so you may wish to come later in the hour to reduce any potential wait.
There is a queuing area for the Student Services Centre Financial Support Office drop in session which is separate from the General Queries queue. There will be a sign up sheet available for you to add your name to wait to be called forward by the member of staff from the Financial Support Office.
Your query will normally be dealt with at the counter area. If you would prefer to speak in a private area, please let the member of staff from the Financial Support Office know.
If you arrive at the drop in queue and there does not appear to be anyone available at the counter, it is likely that the member of staff taking the session is already dealing with a student. Please wait in the queue until they return to the counter.