I want to make a complaint

what you can do

If you have a complaint you should first speak to the member of staff concerned to seek informal resolution

The informal process

If you have a complaint about a service, department or individual you should first speak to the person concerned.

If no remedy is found, you should write their manager. Details can be found in the A-Z of professional services divisions or list of departments and institutes.

The formal process

If this is unsuccessful or you are unhappy with the outcome you may wish to use LSE's Student Complaint Procedure.

You may also seek support to make a complaint from the LSE Students' Union. 

For more information, contact Kevin Haynes in the Legal Team on k.j.haynes@lse.ac.uk

The Office of the Independent Adjudicator for Higher Education (OIA)

The government provides an independent scheme for the review of student complaints. See Office of the Independent Adjudicator for Higher Education.