The informal process

If you have a complaint about a service, department or individual you should first speak to the person concerned.

If no remedy is found, you should write their manager. Details can be found in the A-Z of professional services divisions or list of departments and institutes.

The formal process

If this is unsuccessful or you are unhappy with the outcome you may wish to use LSE's Student Complaint Procedure. 

If you wish to complain about the impact of industrial action on your programme of study in the 2022/23 academic year, please use our online Complaint Form.

You may also seek support to make a complaint from the LSE Students' Union. 

For more information, contact Kevin Haynes in the Legal Team on k.j.haynes@lse.ac.uk

The Office of the Independent Adjudicator for Higher Education (OIA)

The government provides an independent scheme for the review of student complaints. See Office of the Independent Adjudicator for Higher Education.