The informal process

If you have a complaint about a service, department or individual you should first speak to the person concerned.

If no remedy is found, you should write their manager. Details can be found in the A-Z of professional services divisions or list of departments and institutes.

The formal process

For student related complaints or disciplinary matters: secdiv.complaints@lse.ac.uk  or submit a complaint HERE.

For appeals from student complaints or disciplinary matters: secdiv.appeals@lse.ac.uk 

The Office of the Independent Adjudicator for Higher Education (OIA)

The government provides an independent scheme for the review of student complaints. See Office of the Independent Adjudicator for Higher Education.