Please report the problem to EE on 07973 100 158 (158 from your mobile) or the IT Service Desk for support. Any connection issues are best reported on the day, as EE cannot diagnose faults that are not current due to access to the network.
Email firstname.lastname@example.org and provide your name, extension number, department, mobile number and a description of the problem. If you do not have access to email, you can phone 0207 107 5000 (an out-of-hours voicemail service operates).
If we cannot resolve the problem and your device needs to be replaced, we will determine if your device is still under warranty. If it is, then we will arrange for your device to be replaced free of charge. If the warranty has expired, your department will need to purchase a replacement device for you. A price list is obtainable from email@example.com.
If it becomes apparent that your SIM card is faulty, this will be replaced free of charge by EE.
You will need to remove the SIM card and keep it safe. Contact IMT so that we can arrange for the courier to exchange your old device for a replacement: firstname.lastname@example.org.