Using the MS Teams Softphone

The Teams Softphone is available for those who have it enabled on their account. You will not be able to make or receive public (PSTN) phone calls without this enabled. Please contact your department/division administrator if you require this functionality.

Click here to get started

Click here for a guide to setting up Microsoft Teams

Further guidance on Microsoft Teams calling can be found here

Click here for the quick start guide to handsets

For any issues and support, please contact the Tech Support team

Migration information for staff

  • Any call forwarding that was previously set will be left on, to reduce disruption during migration. This can be turned off by dialling *73 on the dial pad within Microsoft Teams (see ‘Make a Call’ section in the quick start guide guide).
  • Old handsets will be removed by DTS in due course. Please do not unplug handsets, as PC internet connections are often reliant on the handset being connected.
  • If you are retaining a handset, your old handset will continue to work.  We will install a new handset post-migration.
  • If you are not retaining a handset, you old handset will stop working post-migration.