People and teams

Staff teams in the Residential and Catering Services Division

Details of operational staff teams and senior management teams, including terms of reference.

Strategic leadership and management teams

Residences Senior Leadership Team (SLT)

SLT members

 

ian-spencer

Ian Spencer - Director of Residential Services
Ian is head of the LSE Residential and Catering Services Division (RCSD). He has responsibility for the School's residences and catering services. 
Contact details: SAR 1.02A, 020 7955 7083, i.spencer@lse.ac.uk

 

jacqui-beazley

Jacqui Beazley - Head of Catering
Jacqui is the head of the LSE Catering. She has responsibility for all aspects of food provision and service delivery.
Contact details: OLD 5.16, 020 7955 7222, j.beazley@lse.ac.uk

 

claire-warne

Claire Warne - Divisional Administrator, Residential Services
Claire is responsible for providing administrative support to the Director of Residential Services and RMT. 
Contact details: SAR 1.02A, 020 7955 6990, c.warne@lse.ac.uk

 

victoria-frost

Victoria Frost - Head of Residential Life
Victoria is the strategic lead for all aspects of student residential life in halls of residence, including wardens, subwardens and School representatives.
Contact details: SAR1.02A, Sardinia House, 020 7106 1153, v.l.frost@lse.ac.uk

 

allan-blair

Allan Blair - Director of Facilities Management
Responsible for the development and operation of all facets of facilities management (FM) at LSE. 
Contact details: 1KW3.01, 020 7955 6748, a.blair1@lse.ac.uk

 

hannah_kearns

Hannah Kearns - Residential Services Manager
Hannah is responsible for the Residential Services Office (RSO). Hannah and her team manage all student accommodation applications and allocations.
Contact details: SAW3.02, 020 7107 5091, h.m.kearns@lse.ac.uk

 

fiona-tomasi

Fiona Tomasi - Business Development Manager

Fiona is responsible for sales and marketing of our student bed spaces outside of term time. Fiona manages the Central Reservations Office (CRO) and the LSEVacations team. 
Contact details: SAR1.02, 020 7955 7370, f.tomasi@lse.ac.uk

SLT terms of reference

The Role of the RCSD Senior Leadership Team (SLT) 

The SLT consists of the direct line reports of the Head of Division (HoD) and is the primary leadership group for the Division. Its function is to advise and support the HoD on leadership and management issues.

SLT supports the HoD in: 

  • proposing the Divisional strategy and delivery mechanisms to ensure they align with LSE2030 
  • implementation of agreed strategies 
  • recommending policy and objectives through assessment of needs, risks and opportunities 
  • evaluating performance against objectives 
  • ensuring best use of resources 
  • promoting the Division to stakeholders
  • being role models for leadership in the Division and across the School by promoting the School’s Effective Behaviours and Ethics Code 

Responsibilities 

Support the Head of Division in the development and delivery of the Strategic and Operational Plans.

1. Provide strategic oversight for monitoring and reviewing the Division’s finances and risk register to ensure effectiveness of financial and management controls. 

2. Advise the Head of Division on prioritisation of activities within the Division to provide best use of resources.
 
3. Manage and monitor the effectiveness of the Residences and Catering Management Teams to foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions. 

4. Ensure the maximum effectiveness of staff and projects for which line management responsibility has been allocated. 

5. Manage and monitor the effectiveness of policies and procedures in the Division.

6. Lead and promote innovation throughout the Division to efficiently meet evolving organisational priorities and needs. 

7. Monitor the Human Resource strategy for the Division, ensuring that effective and fair people management standards and processes are applied through the Division. 

Performance monitoring, management and reporting 

The Senior Leadership Team, via the Strategic and Operational Plans, is responsible for: 

  • proposing and monitoring of key performance indicators; supporting the Residences and Catering Management Teams to identify meaningful indicators of performance, and then monitoring and reporting on these to the School’s relevant committees 
  • producing the Division’s annual reports 

Version: February 2019 

Residences and Catering Management Team (RMT)

RMT members

ian-spencer

Ian Spencer - Director of Residential Services
Ian is head of the LSE Residential and Catering Services Division (RCSD). He has responsibility for the School's residences and catering services. 
Contact details: SAR 1.02A, 020 7955 7083, i.spencer@lse.ac.uk

 

allan-blair

Allan Blair - Director of Facilities Management, Estates Division
Responsible for the development and operation of all facets of facilities management (FM) at LSE. 
Contact details: 1KW3.01, 020 7955 6748, a.blair1@lse.ac.uk

 

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Laura Gilbert - Financial Planning and Analysis Manager, Finance Division

Contact details:
Email: l.c.gilbert@lse.ac.uk

 

claire-warne

Claire Warne - Divisional Administrator, Residential Services
Claire is responsible for providing administrative support to the Director of Residential Services and RMT. 
Contact details: SAR 1.02A, 020 7955 6990, c.warne@lse.ac.uk

 

victoria-frost

Victoria Frost - Head of Residential Life
Victoria is the strategic lead for all aspects of student residential life in halls of residence, including wardens, subwardens and School representatives.
Contact details: SAR1.02A, Sardinia House, 020 7106 1153, v.l.frost@lse.ac.uk

 

hannah_kearns

Hannah Kearns - Residential Services Manager
Contact details: SAW3.02, 020 7107 5091, h.m.kearns@lse.ac.uk

 

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Richard Anderson - Service Manager, north and south clusters
Richard is responsible for the day to day operations in Butler's Wharf Residence, Bankside House, Rosebery Hall, Passfield Hall and Carr-Saunders Hall. Richard manages the front of house staff in halls and oversees the cleaning and security contracts.
Contact details: Bankside House, 020 7107 5750,
r.m.anderson@lse.ac.uk

 

sarah-jons

Jons, Sarah - Service Manager, central cluster
Sarah is responsible for the day to day operations in High Holborn Residence, Northumberland House and Grosvenor House. Sarah manages the front of house staff in halls and oversees the cleaning and security contracts.
Contact details: High Holborn Residence, 020 7107 5710, s.jons@lse.ac.uk

 

fiona-tomasi

Fiona Tomasi - Business Development Manager
Fiona is responsible for sales and marketing of our student bed spaces outside of term time. Fiona manages the Central Reservations Office (CRO) and the LSEVacations team. 

Contact details: SAR1.02, 020 7955 7370, f.tomasi@lse.ac.uk

 

rosa-gil

Rosa Gil - Front of House Manager, Rosbery Hall
Email: r.gil@lse.ac.uk

 

davinder-ratra

Davinder Ratra - Front of House Manager, Bankside House, Butler's Wharf Residence
Email: d.s.ratra@lse.ac.uk

 

minaxi-patel

Minaxi Patel - Front of House Manager, Carr-Saunders Hall, Passfield Hall
Email: m.patel8@lse.ac.uk

 

roberto-del-monte

Roberto Del-Monte - Front of House Manager, Northumberland House
Email: r.del-monte1@lse.ac.uk

 

stephane-bitty

Stephane Bitty - Front of House Manager, Grosvenor House, High Holborn Residence
Email: k.s.bitty@lse.ac.uk

 

 

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Bally Nandra - Facilities Manager, Central Cluster
Email: b.nandra@lse.ac.uk

 

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Jackie Woodley - Facilities Manager, South Cluster
Email: j.woodley@lse.ac.uk 

 

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Seema Adia - Central Reservations Manager
Sales and Marketing Office
Contact details: SAW 3.02, SAW Student Centre, 020 7955 6786, s.adia@lse.ac.uk

 

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Ashley Cory - RCSD Systems Manager
Residential and Catering Services Division
Contact details: SAR1.02, Sardinia House, 020 7106 1306, a.cory@lse.ac.uk

 

sharon-dixon

Sharon Dixon - HR partner (in attendance to RMT only)
The HR partner for the Residential and Catering Services Division provides support and advice with HR planning and HR related issues.Contact details: LRB, 5th floor, s.dixon1@lse.ac.uk

 

jacqui-beazley

Jacqui Beazley - Head of Catering
Jacqui is the head of the LSE Catering. She has responsibility for all aspects of food provision and service delivery.
Contact details: OLD 5.16, 020 7955 7222, j.beazley@lse.ac.uk

 

alice-to

Alice To - Food Development Manager
Tel: 020 7955 7220
Email: a.to1@lse.ac.uk

 

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John Barrett - Residences Catering Manager
Tel: 020 71075765
Email: j.barrett@lse.ac.uk

 

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Karen Agate-Hilton - Catering Manager, sustainability
Tel: 020 7955 7813
Email: k.agate-hilton@lse.ac.uk

RMT terms of reference

Role of the Residences Management Team (RMT)

The RMT is a formal support group to the Head of Division (HoD) and is the primary management group for the Division. Its function is to advise and support the HoD on management issues.

RMT supports the HoD in:

  • implementing of agreed strategy
  • evaluating performance against objectives 
  • ensuring best use of resources 
  • promoting the Division to stakeholders 

Responsibilities

1. Support the Head of Division in the development and delivery of the Operational Plan within a performance management framework.

2. Manage and monitor the effectiveness of policies and procedures in the Division.

3. Ensure the maximum effectiveness of staff and projects for which line management responsibility has been allocated.

4. Encourage and promote innovation throughout the Division to efficiently meet evolving organisational priorities and needs.

5. Foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions.

6. Monitor the Human Resource Strategy for the Division, ensuring that effective and fair people management standards and processes are applied through the Division.

7. Champion ways of working and behaviours (Effective Behaviours Framework) which are consistent with the School’s values and Ethics Code.

8. Manage and monitor progress of UUK Code.

9. Manage and monitor Annual Student Accommodation Satisfaction Survey and form action plans to address issues.

Performance monitoring, management and reporting

The Residences Management Team, via the Operational Plan, is responsible for: 

  • identifying annual meaningful indicators of performance, and then monitoring and reporting on these to the School’s Senior Leadership Team and relevant Committees; 
  • generating Divisional performance information in respect of performance indicators
  • undertake local benchmarking with competitors to include rent levels, operational costs, student satisfaction and service provision (eg laundry)

Version: February 2019 

Catering Management Team (CMT)

CMT members

jacqui-beazley

Jacqui Beazley - Head of Catering
Tel: 020 7955 7222
Email: j.beazley@lse.ac.uk

 

placeholder-lse

John Barrett - Residences Catering Manager
Tel: 020 71075765
Email: j.barrett@lse.ac.uk

 

 

alice-to

Alice To - Food Development Manager
Tel: 020 7955 7220
Email: a.to1@lse.ac.uk

 

placeholder-lse

Karen Agate-Hilton - Catering Manager, sustainability
Tel: 020 7955 7813
Email: k.agate-hilton@lse.ac.uk

 

Kasia Babisz - Manager, NAB and LIF Catering (currently on maternity leave)
Tel: 020 3486 2833
Email: s.babisz@lse.ac.uk

Joe Borg - Manager, Staff Dining Room
Tel: 020 7955 7821
Email: j.borg1@lse.ac.uk

Mark Hawkins - Manager, Fourth Floor Restaurant
Tel: 020 7106 1246
Email: m.d.hawkins@lse.ac.uk

Claudette Small - Manager, Catering Office (including accounts)
Tel: 020 7955 7822
Email: c.small@lse.ac.uk

Stephen Swarbrick - Manager, LSE Garrick and Plaza Cafe
Tel: 020 7955 7671
Email: s.swarbrick@lse.ac.uk

David Tate - Bars Manager, George IV
Tel: 020 7955 7743
Email: d.tate@lse.ac.uk

CMT terms of reference

The Role of the Catering Management Team (CMT)

The CMT is a support group to the Head of Catering (HoC) and is the primary management group for the catering department. Its function is to advise and support the HoC on management issues.

CMT supports the HoC in:

  • implementation of agreed strategy
  • evaluating performance against objectives
  • ensuring best use of resources
  • promoting the department to stakeholders

Responsibilities

1. Support the Head of Department in the development and delivery of the Operational Plan within a performance management framework.

2. Manage and monitor the effectiveness of policies and procedures in the Department.

3. Ensure the maximum effectiveness of staff and projects for which line managementresponsibility has been allocated.

4. Encourage and promote innovation throughout the Department to efficiently meet evolving organisational priorities and needs.

5. Foster effective team working across the range of team activities to maximise the external impact of the School’s Professional Service Divisions.

6. Monitor the Human Resource Strategy for the Department, ensuring that effective and fair people management standards and processes are applied through the Department.

7. Champion ways of working and behaviours (Effective Behaviours Framework) which are consistent with the School’s values and Ethics Code.

9. Manage and monitor Catering Satisfaction Surveys and form action plans to address issues.

Performance monitoring, management and reporting

The Catering Management Team, via the Operational Plan, is responsible for:

  • identifying annual meaningful indicators of performance, and then monitoring and reporting on these to the Director of RCSD and relevant Committees
  • generating departmental performance information in respect of performance indicators
  • undertake local benchmarking with competitors to include price levels, operational costs, student satisfaction, service provision

Version: February 2019

Operational teams

Catering

jacqui-beazley

Jacqui Beazley - Head of Catering
Tel: 020 7955 7222
Email: j.beazley@lse.ac.uk

For all other catering key contacts, see: Catering contacts

Central administration, web and purchasing

kornelia-deppe

Kornelia Deppe - Lead Web Contributor
Residential and Catering Services Division
Contact details: SAR1.02, Sardinia House, 020 7106 1255, k.deppe@lse.ac.uk

 

claire-warne

Claire Warne - Divisional Administrator
Residential and Catering Services Division
Contact details: SAR1.02, Sardinia House, 020 7955 6990, c.warne@lse.ac.uk

 

jessica-lawrence

Jessica Lawrence - Residential Services Administrative Assistant
Residential and Catering Services Division
Contact details: SAR1.02, Sardinia House, 020 7106 1306,  residences.purchasing@lse.ac.uk

  

Faculty accommodation

300x300_samantha-da-costa

Samantha Da Costa - LSE Staff Accommodation Co-ordinator
Residential Services
Contact details: SAR1.02 Sardinia House, 020 7955 7023,
s.e.da-costa@lse.ac.uk

 

Halls management and staff

For staff in halls, see: Contacts in halls of residence

Residential life

victoria-frost

Victoria Frost - Head of Residential Life
Contact details: SAR1.02, Sardinia House, 020 7106 1153, v.l.frost@lse.ac.uk

iqbal-hussain

Iqbal Hussain - Residential Life Officer
Iqbal is the residential life officer for: 
Grosvenor House, High Holborn Residence, Lilian Knowles House and Northumberland House. 
Contact details: Sar1.02, Sardinia House, 020 7106 1257 6855, i.hussain6@lse.ac.uk

anca-sticlaru

Anca Sticlaru - Residential Life Officer
Anca is the residential life officer for: 
Carr-Saunders Hall, Passfield Hall, Rosebery Hall and urbanest King's Cross.
Contact details: SAR1.02, Sardinia House, 020 7106 7506, a.sticlaru@lse.ac.uk

fabio-valencia

Fabio Valencio - Residential Life Officer
Fabio is the residential life officer for: 
Bankside House, Butler's Wharf Residence, Sidney Webb House and urbanest Westminster Bridge. 
Contact details: Sar1.02, Sardinia House, 020 7106 1257, f.o.valencia@lse.ac.uk

You can also contact the residential life team on:

Email: residential.life@lse.ac.uk
Twitter: @LSEResLife

Residential Services Office (RSO)

hannah_kearns

Hannah Kearns - Residential Services Manager
Contact details: SAW 3.02, SAW Student Centre, 020 7107 5091, h.m.kearns@lse.ac.uk

George Evangelou -  Residential Services Officer
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7746, g.evangelou@lse.ac.uk

Elisabeth Gooby -  Residential Services Officer
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, e.f.gooby@lse.ac.uk

Charlotte Brady - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Madeleine Legemah - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Tosin Murana - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Robbie Smiles - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Camilla Yahaya - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Annalise Thomlinson - Accommodation Assistant
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7531, accommodation@lse.ac.uk

Sales and marketing

Seema Adia - Central Reservations Manager
Sales and Marketing Office
Contact details: SAW 3.02, SAW Student Centre, 020 7955 6786, s.adia@lse.ac.uk

Vacant - Sales Co-ordinator
Sales and Marketing Office
Contact details: SAR1.02, Sardinia House, 020 7955 7775

Giuliana De Angelis - Reservations Supervisor
Sales and Marketing Office
Contact details: SAW 3.02, SAW Student Centre, 020 7955 7690, vacations@lse.ac.uk

fiona-tomasi

Fiona Tomasi - Business Development Manager
Sales and Marketing Office
Contact details: SAR1.02, Sardinia House, 020 7955 7370, f.tomasi@lse.ac. uk

Sales Assistants, Sales and Marketing Office
Contact details: SAW 3.02, SAW Student Centre, 020 7955 575

Systems

Ashley Cory - RCSD Systems Manager
Residential and Catering Services Division
Contact details: SAR1.02, Sardinia House, 020 7106 1306, a.cory@lse.ac.uk

Wardens, School residents and subwardens

For wardens, School residents and subwarden pastoral teams in halls, visit: Contacts in halls of residence