FAQs

From "Where can I view my full teaching timetable?" to "What does Absent (with reason) mean?"...


The FAQs below are to support students on new Student LfY.

FAQs on the student portal:

Which key functionalities are in LfY and which are in new Student LfY?

Please see the table below on where these functions can be found from 22 November 2023:

Table on where key functionalities are present:
LfY 
Course selection
Exam timetable
new Student LfY
Teaching timetable (calendar view only available in Student Hub)
Course participation (including attendance registers)
 Academic mentor feedback
My adjustments
Options to update your personal contact details (including updating addresses)
Document request function

Results will be available as part of a future release.

Should I see my full name or 'known as' name in new Student LfY?

You will see your 'known as' name.

I can't see my candidate number in new Student LfY, why is this?

Candidate numbers are not generated for students when, according to our records, they are not expected to take any assessments for the current academic year. If you believe this to be incorrect, you should contact the Exams team via the Student Services enquiry form.

How can I access course selection?

You can access course selection through LfY as per current processes.

I can’t see a teaching event in my timetable, why might this be?

We would recommend that you look at your full teaching timetable under the My studies tab. If you cannot see the teaching event, you should take the following steps:

  • Check that you are fully registered on that course. If you are not registered on that course, you should see this course selection webpage for more information.
  • Check which class or seminar group you are in. It may be that the course has mulitple groups at different times. More details on timetables can be found on the timetables webpage.
  • Please note that courses that have timetable clashes will not appear in your timetable in new Student LfY. You will need to check in LfY to ensure that you have no clashes and if you do, see this timetables FAQs webpage for further support.

How quickly will course choice changes or class change requests appear in new Student LfY?

Once full approval for the change has been granted and the request processed, the change should take up to 1 hour to appear.

How can I tell what my current week’s timetable is?

The number of the current week will be highlighted in the weeks column in your timetable in the My studies - Teaching timetable's tab.

Do courses with timetable clashes appear in my Timetables tab?

Like in LfY, courses that have timetable clashes will not appear in your timetable in new Student LfY. You will need to check in LfY to ensure that you have no clashes and if you do, see this timetables FAQs webpage for further support.

What does Unrecorded (?) mean in terms of attendance?

Unrecorded means that the register has not yet been fully processed for that instance of the class/seminar. This could mean that your attendance may have been noted but that the overall register has not been submitted.

Will I be able to see teacher feedback given in LfY within new Student LfY?

Yes, feedback given by teachers in LfY will appear in new Student LfY. There may be a delay of one day between a teacher making a comment and it appearing in new Student LfY.

I'm not sure what to update my address to as I haven’t yet found accommodation in London. What should I put?

Students can select the option to temporarily not provide a term-time address.

Will I be able to see my exam timetable in new Student LfY?

No, you will still need to access this through LfY. Signposting is in place in new Student LfY - My assessments - Exam Timetable tab back to your exam timetable in LfY.

Can I see my results in new Student LfY?

Results will be available in new Student LfY soon. In the meantime the Student Services Centre will send your results by email, according to the publication schedule.

Please see the Results screen in new Student LfY for more details on the email.

 

I can't find the answer to my query above, who can I contact?

If your query isn't answered in the page above, please complete the new Student LfY feedback form with your queries.